Komerční banka (KB) Avis 21

The bank fails to protect clients’ funds and deliberately sends out funds to third parties without authorisation of the account holder!!!
Stay away from this sheer disappointment

Nedávno jsem přecházel na KB+ a hrůza. Nic nefungovalo, a musel jsem na pobočku, aby mi to zprovoznili

Neseriózní banka, která je exemplárním příkladem naprostého pohrdání zákazníke!

I’ve been a client of Komerční banka for several years. The basic current account works fine, and I've also used their travel insurance — luckily, I haven’t had to actually claim anything yet, so I can’t judge its quality.

What bothers me is the constant pushing of products and a feeling of manipulation. A few years ago, to get a 4% savings rate, I was required to invest half of my money into one of their funds. Meanwhile, another bank offered me over 5% with zero conditions. The fund they pushed was significantly underperforming compared to a global ETF, and the fees were extremely high.

Overall, I’m not satisfied. At this point, I’m only keeping the current account and nothing more.

If you're seeking to waste your money and time, this is the place for you! I applied for a small mortgage with KB even though i already have an active one with them. I've been working at the same company for 4 years with a high income going directly to KB, yet theyve been dragging out the income verification for over 3 months now. completely unacceptable!

On May 20th I came to the bank to use Western Union transfer service and send 200 USD to my account in Europe. The money never arrived and they don’t provide the MT103 receipt document. I lost my money, I suspect I got scammed.

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제목: 2025년 5월 20일 국제 송금에 대한 MT103 문서 요청

안녕하세요.

2025년 5월 20일 귀하의 지점에서 진행한 국제 송금에 대한 MT103 문서를 요청드립니다. 송금 세부 사항은 다음과 같습니다:

송금인 이름: Guilherme Vieira Scardua
송금 금액: 미화 $200
수취 은행: BE28967084317820
거래 참조 번호: E007U72505000003
송금이 영업일 기준 2일 이내에 도착할 것이라는 안내를 받았으나, 수취인이 아직 자금을 받지 못했습니다. Wise 측에서 거래 추적을 위해 MT103 문서를 요청하였습니다.

이 문제를 신속히 해결할 수 있도록 MT103 문서 또는 관련 정보를 제공해 주시기 바랍니다.

감사합니다.

Guilherme Vieira Scardua

If you want a project for an apartment and a reservation fee, this is the right place!
I already have a mortgage in KB and I want to get a small mortgage in KB and I have been working in a company for 9 years and I have a high income that goes to KB. So KB verifies my income that I have had with them for 2 months already!!! I do not recommend these slow turtles at all

For me, with 25 years of experience as an entrepreneur, this bank is the most subterranean I have ever experienced in terms of customer orientation. An absolute no-go for international customers and sometimes arrogant and at best superficial customer communication. If you have a problem, you have to solve it yourself and you constantly come up against hurdles. The business user interface is inadequate and confusing and it is also extremely expensive. After more than ten years of experience, I can only advise against this bank.

Rather unhelpful Bank, no one seems to know how their various systems work and the online system is unhelpful although responsive. In short an old fashioned bank cumbersome and awkward. Clunky.

Take more money then agreed by mistake and deny even figuring out what happened. Also terrible customer serive.

I opened an account after I closed it some 10 year ago over a negative experience.

I am now very excited. Nice, professional and great app, everything works fast.. I changed my mind about the bank.

uctujou si poplatky za vedeni uctu a 6 kc za transakci, to nevim kde zijou

I think there is a mess inside this bank. We have a mortgage with them, and every year they offer a single month when extra payments can be made. We make an extra payment every year, and do to so you have to physically visit the bank and sign a pile of forms. It's very clear that these are pointless hoops that they force you to jump through to discourage early payment. Whatever, I don't expect too much more from banks here. However this year we did this nonsense, and they never even took the money from the account as was agreed in the contract. It's only due to my own diligence that I caught it and raised an issue. They made me come back and do the whole thing again, and yet again they didn't take the money on time. When I poked them about it a SECOND time, they informed me that "oh actually you have to send it to our account". The employees seem very overworked, and this results in crappy sloppy work with mistakes made and things forgotten. Not a great look. Get your mess together KB.

KB is a serious bank that has quality support. Of course, maybe he has a reserve somewhere in the communication. As I read previous reviews, maybe it needs a joke from English. However, they have a huge advantage in secure online banking, which is of a high standard. I've had an account here for about twenty years and I'm satisfied. I can highly recommend.

I have never in my life imagined such a terrible bank experience. I had them for a few years due to my own lazyness of not switching. They outright refuse to help English speakers and they are absolutely incompetent. As an example it took me 9 visits in person to simply get a bank account with a card and online bank belonging to it. If you go to any other branch but the one where you opened the bank, they refuse to help you. They even lie and say "this cannot be done here" even for the most basic service. When i finally quit I asked them to pay all bills so that when i remove my last cash and leave the country i wont have any bills. They "did this" but then of course after leaving i was bombarded with pay notifications and threats of lawyers. And of course there was no IBAN or payment info on these requests, and it took me 20 emails to the heads of management and 3 hours waiting on my turn in the phone before i got the payment info to fix their mistake. Worst experience in my life

Musim uznat ze se banka hodne zlepsila, jen tak dal.

It's not really easy to get anything done with Komerční Banka when you're not a Czech speaker. My assigned account advisor was not able to assist me, which could be ok but she was neither able to find some who could :-( I would expect more in 2022 from one of the biggest banks on the market.

a bank that wants account maintenance fees?

one of the worst banks in terms of services and rates in that country