Apparently their website won't accept negative reviews. I have tried twice and received an error trying to use one star. I didn't get my entire order. The system doesn't function as advertised (small... Voir plus
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I have used my capsules for years now making my trips to the gym and vacations so much easier — I no longer dread packing my beauty products like I used to. The parcels have been a game changer, I use... Voir plus
Been using the Parcel as my go-to small travel kit bag for awhile now. I had the clear one originally for a dopp kit along with several medium capsules for product. Easily can take enough with me for... Voir plus
DO NOT ORDER. Shipping was delayed by 1 month, customer service is non existent, One of my items is defective, and I received the wrong items. It's been a while since I've had such an all around negat... Voir plus
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Overpriced and broken after one use
Built my own set back in January for $250. Used them once. Was packing for a trip this week, and noticed that two of my caps no longer screw back on. Like somebody else pointed out, the latch is no longer catch, and they are basically useless.
I have reached out to customer service, but at this point, I don't know what they can do for me (and based on other reviews here, they might not even get back to me). But I wanted other users to know that this overpriced travel system is not worth the money.
Don't fall into the trap like some of us did.
Poor customer service
Purchased multiple items including extenders and adapters. There is a fit issue with the adapters not quite fitting into the extenders - enough so that you can't screw on the lid. Their customer service just brushed me off. The adapters do fit into the containers, just not when using the adapters that I purchased.
Disappointed and they will leak!
Disappointed. I travel for work 2-3 weeks a month and really hoped these would reduce the amount of space needed in my luggage. Unfortunately after spending $700+ I am no better off and several of them leaked on the first usage!!! Not to mention that my review conveniently did not get published on their site which is a huge red flag. Some of them work fine, and they look nice but I wouldn’t do it again.
The Best Customer Service
I had some original capsules that broke. I reached out to customer service and they offered to replace them without question. This was also the second time I had a capsule break on me, so they offered to replace them with the new flex capsules. I’ve never been happier with a product and customer service. I use my capsules anytime I travel because I hate buying travel size products.
Poor quality and no returns allowed
The quality of these capsules falls far short of European manufacturing standards; they're cheaply made plastic bottles with magnets in and the extender tubes don't fit properly, leaving large gaps and misaligned lids. When I contacted Cadence to return the capsules, they said they don't accept returns from international customers and suggested I give them to someone else as a gift. I don't think companies should accept international orders if they won't accept international returns, and I'm shocked by both the quality of the product and the customer service I received. I would not recommend this company.
No problems with this website other…
No problems with this website other than the review tab seems to be inactivated so I decided to leave a review here. I saw these on social media and wondered if I fell into the "Insta Trap" of seeing something on social media and buying it. It was just too nifty to not try out and I had been so frustrated with leaking toiletries and bulky bottles that I had to cram into a quart bag. The price a bit more than I thought, but seeing the how they function once you create your own little travel system, it was probably worth it, so I bit the bullet and bought a few. I first tried the little mini skin care containers and was super impressed with them. I did buy those on amazon as well as another medium size for hair care. For this website, I actually ordered directly and picked out something that I have been needing for jewelry storage and a lone medium container where I chose a pic of a capsule or pill as the label on top. I also ordered an extender to make it a larger size if I bought a big pill bottle of ibuprofen. I ordered on a Tuesday and it came quickly on Saturday. These containers are definitely worth it! They are leak proof, they are polygon shaped so the container is easy to screw and unscrew so no worries. There are pretty colors to choose and plenty of tile labels to choose from or you can use a pic where a sun is obviously for sunscreen, comb is for hair product, pill is a med bottle, and so on. They are so customizable for whatever you need or want to take with you on a trip. The containers all contain magnets where they will stick together in a "cohesive honeycomb" design that makes it easy to put into a quart bag. Not to mention the neatness is almost induces a sense of calm. I love that magnets also allow the lid to stick to the side of the container so there is no lost lids to contend with. Tiles are interchangeable and it makes it nice if you want to use a larger size for cleanser, vs small so just switch tiles to a larger container. The other things I find myself doing is taking a few containers to work with me filled with hand cream, ibuprofen, and it's so easy to get in and out of my bag. The fact that these are magnetized almost makes them like a fidget toy. I think these are truly worth it. I love the philosophy behind it. I love supporting a great idea. AAPI owned too and that is something that I try to also support. Thank you
DO NOT ORDER
DO NOT ORDER. Shipping was delayed by 1 month, customer service is non existent, One of my items is defective, and I received the wrong items. It's been a while since I've had such an all around negative buying experience from a business. Wish I had read the comments on Instagram before asking for these items for Christmas. Would give 0 stars if I could.
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