Kent Hire Avis 

Booked a dumper and mini digger for use in my garden on Saturday. Initially the delivery was delayed due to mechanical issues with the digger. However within 30mins of being told this I was given an updated ETA. Rather than let me down another digger was hired from a third party. Which was a great help. Delivery driver was very friendly and helpful. Even managed to get the machines collected earlier once the job had finished. Recommend hiring from Kent Hire and will be using them in the future.

Saved me with their wide verity of tools in time of need, very reasonably priced👍

Great customer service no hassle hire place will definately do business again...

the lawnmower delivered promptly, however it took 3 days for the company to collect the lawnmower. They did not give a time which was very inconvenient

Greta hire company very efficient.

Great equipment, reliable, clean and always delivered on time. Just use the website to book and they drop it off! No hassle

Just the job.
First time I've used Kent hire.
I will be using them again.
Highly recommend.

The sign outside says they fix lawnmowers. Last Wednesday I phoned them and they said they would get back to me when there was someone in the office. On Friday I went there and someone was unloading a mini digger, I spoke to them and they said they had my number and would ring me when there was someone in the office. Its now Tuesday so a week later than the original contact. Still nothing. Apart from the total lack of customer service it raises the question if there is never anyone there who fixes the lawnmowers?

Simple to order, collected ok. Service with a smile !

Fast, efficient, competitively priced ... all good 👍🏼
Thank you

Hired again from Kent hire, no drama, easy to book when i wanted the digger good communication from Matt, will be using again.

Thanks Steve

Costumer service and communication was Perfect!!! They would not disappoint you, will definitely recommend!!

Very easy to deal with and friendly, digger was as described and Ingot done what needed to do. Would definitely recommend.

Easy service no ridiculous deposits required and equipment worked flawlessly

Delivered when requested with straight forward instructions. The guys were friendly and professional

Unfortunately there is no zero star review...
Long story short, rented online a Wacker Plate on Thursday 06.02.25 to use it on Friday 07.02.25 only for 1-2 hours.
I haven't realized it's "click and collect" since I've been asked for delivery address.
Lost that Friday considering common fault (booking page asking for delivery address and mine not realizing it was click and collect)
On Monday 10.02.25 I called and discussed my options, agreed for the machine to be delivered against £30 cost of delivery to be paid on site. They said it'll be at around 10AM on Tuesday.
Monday was gone as well...
Assuming we're taking about 5 stars Kent Hire which they always were spot on in the past, I waited for the delivery on Tuesday 11.02.25. Nothing, no machine, no update. Tried to call them, no answer on mobile or 0800 number.
Left several voicemail, wrote texts... No reply.In total 20 counted unanswered calls & voicemails , and 4 text messages
Tuesday gone also....
Considering they forgot (we're humans..) to send the machine on Tuesday, I hoped that if I remind them by text on Wednesday morning first thing, they will send it over and go forward regardless my 3 days loss already.... Yet again.... It's 5 Stars Kent Hire we're taking about, good lads, helping each other as small business.... They haven't replied...
Wednesday 12.02.25 gone....
Client decided to call them, they answered but when they knew who and why they were called they said they would call back which obviously didn't happen.
Besides the financial loss,imagine the embarrassment and frustration I had to go through ....
Don't know if at least I would be refunded...
I know most of you reading this think it's impossible but calls, voicemails and texts are black on white.
I wouldn't write this review if they would at least answer or call back (as a aspiring trustfull business) until closing time on Wednesday 12.02.
Indeed, most reviews are 5 stars, but what about the 1 star reviews? I read them all and I find myself in every single one of them.
I would never ever use them or recommend to others,you should think twice before ordering from them, specially if your job is tight in budget or time, think of plan B after your order is placed (just in case, regardless the 5 stars you seen)

All the best
Toni

Great service, easy to use and great price would recommend

Would hire again, resonably priced.
Ontime

Quick response, excellent customer service