Keplin Group Limited Avis 436

We ordered an air fryer from Keplin which was being delivered by Evri. As with every single parcel we expect from Evri, they said they had lost the parcel and it wasn't delivered. We contacted Keplin who arrange for a refund. However, a few days later, Evri turned up with the air fryer. We contacted Keplin and advised that, we we had now received the goods, we were more than happy to pay for them and asked for the refund to be cancelled. Keplin insisted, despite attempting again to pay for the goods, that we keep the goods free of charge by way of compensation for all the delays caused by Evri, which was very generous considering that it was Evri who lost the parcel in the first place. Very good Customer Service from Keplin.

I contacted the company about a broken item and had a reply from Pranav the same day, he dealt with my problem replacement item was delivered two days later. I was really impressed with my service.

After a delivery delay with Evri, they were unable to deliver the parcel as it had sustained some form of damage on its journey. I contacted the company and a helpful lady named Manasi resolved the issue by sending out a replacement promptly. Many thanks :)

I dealt with Carl over an issue with some weights I ordered that got lost in the post. He was most helpful and in the end cancelled the order and reimbursed me. Then the weights turned up - many weeks later. I offered to pay for them but have been told that is not necessary.
Thank you for this. Sarah

My hoover developed a fault and I contacted Keplin via email. My response was prompt. Carl at Keplin was apologetic and friendly and sourced a replacement for me without fuss! Excellent customer service which is very difficult to come by these days!

Experienced problems trying to register the warranty online but the matter was resolved by a phone call from a friendly member of staff who dealt with the matter quickly and efficiently. The Keplin double air fryer is a great product and I highly recommend it.

Their customer service are amazing when dealing with problems! Their man Carl is the customer service agent I spoke with and as I’m not the most easy to deal with person……for most people I take my hat off to him.

The responses from customer service were quite prompt and the air fryer I purchased from them, the keplin 9L air fryer, is an amazing piece of kitchen equipment. It has drastically sped up the time it takes to cook dinners, especially with a 12 month old.

I highly recommend Keplin Group for kitchen products. If nothing else their customer service is amazing

Excellent customer service from Carl!

will use Keplin again!

Had the hand held kelpin hoover,smashed it to bits after 1 use these clearly have no suction and should not be allowed to be sold has a vacuum cleaner. Marketing con should not be allowed to be sold and strongly recommend that people don't buy them.

Purchased an electric hot water bottle from the Keplin Group for an elderly relative.
Within a few months the item developed a fault. I contacted the company and dealt with their representative Carl. Who was polite and professional. On ascertaining the issue Carl organised a replacement bottle.
Great customer service. Thanks

Bit of a mix up trying to register warranty via email on air fryer. Called the company and problem was solved within ½ hour. Pleasant staff and good service.

Helpful agent. Very polite

Excellent customer service. Very speedy reply to my query. Thank you

The worst tik tok seller I’ve ever encountered

Made an order online.. all fine. Wasn’t sent.

Messaged them, for them to then reply. It maybe delayed
Then they cancelled the order to say I might receive a different item (still hadn’t been sent)
Said I wanted the item, by the end of the conversation got told to go and buy it from someone else (even though they are still selling this themselves!!)

Customer service representative, Pranav, was extremely helpful with questions and support for my order. An excellent service provided on behalf of Keplin. I would recommend and use again.

After trying to speak to a human on Amazon and going round in circles with there algorithms re a lost delivery. I eventually contacted Keplin group limited. A young man called Pranav couldn’t have been more helpful and resolved my issue instantly (Thank you Pranav).
Brilliant support.
Wouldn’t it be great if all customer services were like this.

After a bit of a mix up with delivery and a third party courier, we ended up with not one but two air fryers! Pranav was extremely helpful and responsive getting to the bottom of the issue and authorised us donating the spare one to our favourite charity supporting homeless people into housing. Such a kind gesture, I will be recommending them and using them again. Thanks Pranav! :)

Whilst we had issues with timing of delivery, Pranav was very helpful in resolving these.

Pranav was super helpful in getting an order issue resolved very quickly

Pranav has been more than helpful in my situation with an issue I had buying on Amazon. Kept in touch until issue was resolved to my satisfaction.