Keplin Group Limited Avis 436

I changed my mind on the garden furniture I received and decided to return it. It was in the same box, unopened and a pre paid label sttached as instructed. The collection was done by Evri and then suddenly the tracking stopped. No information if and when the item was returned and no refund. I have tried contacting Keplin but my emails keep getting deleted, Evri don't have an email or a phone number and I'm now left with no furniture and no refund. I'm an OAP and out of pocket by over £100, I consider this deadful service.

Ordered a wheel barrow. No nuts and bolts or handles . I understand mistakes happen. But I rang up to get the parts and it was like it was to much work for them . They offered a refund if I sent the parts back. By the time I paid for it to get sent back I might aswell of not bothered. What annoyed me most is their was no sorry no we will try sort this mess out . I will not be buying from these again and I would not recommend anyone to buy from this company . Just because as soon as your money is in the till .they ain't bothered. Awful customer service . If I was the manager I'd be looking into this . Awful

Unfortunately the item.ordered was damaged, however I contacted Atharva, and the team and they gave me options, we agreed on returning the item. They arranged a company so I could arrange a convenient day for me, free of charge and arranging a refund. They were polite and respectful and I cannot thank them enough.

Great service and great communication even though I’d initially asked for the order to be cancelled.
Much quicker delivery than B&Q promised next day delivery too. Bravo 👏

I bought a garden furniture set from this company and have heard nothing. Email from DPD stating they have confirmation of my order but not received any items. I ordered on th 8/5/25 and it stated 2-3 days for delivery. I have emailed several times with no response.

Never received my parcel evri say they have sent it back but I don’t get why an it’s been over a month nearly not heard a thing

Placed on order online May 4th for garden furniture, received an email May 5th from DPD "we're expecting your item" & nothing since. Says online 2-3 days to ship, today is day 3 (8th May) & item has not been shipped. Sent an email, no reply, rang numerous times & the number just rings out. Luckily I paid via PayPal so can claim the money back if needed. Such a shame as it was a lovely furniture set & I wanted it in time for the weekend but it doesn't look as though that is going to happen.

I think they're a scam company. I have ordered the same thing twice 10 days apart because they have good reviews and they sell what I want. Nothing has arrived and there has been no response to my emails. Yes, I am the idiot but with so many positive reviews what is going on?

Lovely hangers! Great communication x

I recently bought a milk frother which is not working hardly disappointed. I will definitely not recommend this anyone at all . Surely returning it worst experience

Extremely disappointed with purchase of Keplin Heavy Duty Wheelbarrow and subsequent customer service. W/barrow is impossible to assemble because of bolt holes ridiculously out of alignment (a common problem I have read about since my purchase*). I asked for a refund and return details: first response was to send me instructions and ask me to try again!! I have the instructions and two of us could not assemble. Just now I have been asked to take pics of the item for their inspection. I have already boxed it up (at the time in considerable frustration at the clearly terrible product). Having wasted my time with a product not fit for purpose I am now being asked to waste my time again. Unacceptable. *These reviews are on Amazon for exactly the same product. Had I read them there I likely wouldn't have pruchased; however, had I, I know the Amazon refund and return policy would have been immediately implemented on request. 30.4.25: I have now add a full refund. Customer Service should have been more tuned in to my initial concern and request for refund, but I am satisfied with this eventual (and correct) resolution, and acknowledge that here.

We recently purchased an electric blanket and could not understand how to attach it to the mattress, due to the positioning of the tapes and loops. I emailed a number of times, asking for advice, or better still a diagram, which I was told was not available. As a result of this and needing to use the blanket we had to cut tapes off and reattach in a different position, to be able to secure it safely to the mattress.

I purchased an electric blanket via Amazon which has broken. This company (via Amazon) are refusing to assist me further, because I am outside of their "strict 30 day" no refund policy. This is a faulty good, and to not assist, breaches my consumer rights to repair, replace or refund me. I would be happy with any of the above. I am hopeful this will be resolved, but feel terrible for those who don't know their rights and will be left with a faulty good.

I have had the pleasure of dealing with customer services who have resolved the issue and issued a refund. I am waiting for this to be received but cannot fault their service in dealing with my complaint. Thank you

Brilliant customer service for providing a video to show how to de-gas my hot water bottle, having misplaced my paperwork that came with the product. Easy to contact over the phone. Love the product - fantastic value for money and much easier/safer than a conventional hot water bottle. Heats up quickly and stays warm for several hours.

I recently purchased an Electric blanket from Keplin, but we had an issue with it being faulty. Thankfully the team over there, especially Sam, were able to assist with my issue and provide me with a full refund. They were extremely helpful with this situation.

Good range of products and great customer service!

Terrible company! Placed order for next day delivery and haven't even been dispatched yet.

I had ordered suitcases from Lugg and DPD delivered them to the wrong address. The customer service from Lugg were quick to rectify the problem and come up with solutions. Not only are the suitcases lovely and sturdy (I recommend!), but the customer service at Lugg were fantastic. Thank you Arthur.

Return policy was frustrated by requiring a photo and the process was fairly lengthy. In this age of instant returns via Amazon and helpful return forms included by most reputable companies, Keplin Group ask you to send a photo of all the goods even though none were damaged and all in their original packaging.
After my first review, due to the kindly reply, I have re-reviewed as they are obviously trying to go the extra mile to reply.

Really nice customer support team, I recommend! Bought some discounted luggage for Black Friday and they were beautiful and good quality !!