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WELCOME Cat and Dog Flap Fitting Misted Double Glazing Replacements Welcome to Kew Glazing & Cat Flap Fitting Service Southwest LTD. Our Cat Flaps are fitted by our installers who are experts in fitting cat and dog flaps. We have been fitting Cat and Dog Flaps for many years and can advise you on what might be best for you and your pet. We are a local family run business based in the Southwest with over 38 years as glaziers in the glass and glazing industry and now specialise in the installation of cat and dog flaps. We also Replace Misted Double Glazed Units POSTCODES WE COVER ARE B, BA, BS, BS, CF, CV, DT, DY, EX, GL, HR, LD, LL, NP, OX, RG, SA, SL, SN, SP, SY, TA, TF, TQ, WR, WV.
3,9
16 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great company. Was really impressed with their communication and service. Highly recommend.
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Hi Sarah
Thank for your Feedback it is much appreciated 😊
Kew accepted the job & confirmed a date that they could complete the work. I asked them what time on that date they would arrive but got ignored. On the day itself I followed up multiple times but they didn’t bother to respond or show up for the job. Terrible service.
Happy to show screenshots of the conversation as this definitely is the right company.
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Hi Becky
I am sorry think you have the wrong company
So this feedback is unnecessary
Professional installation, but VERY disappointing customer service
The installation itself was completed successfully, and the cat flap appears to be fitted well. However, my experience with the company’s customer service and communication was very disappointing.
The balance of £197.50 was due on completion. I received payment instructions in the morning, but subsequently received several further messages chasing payment throughout the same day — including messages at 14:26, 14:38, 15:05 and 18:04. The fitter had only completed the installation a few hours earlier.
There was also a mark on the newly installed glass which the fitter himself noticed during the installation. He cleaned the glass, but the mark remained. As I had to leave immediately after the fitting, I explained that I wanted to inspect the glass properly when I returned home before making the final payment. I also took photographs immediately after the installation.
The company subsequently told me that the mark was silicone rather than a scratch and that it would come off with cleaning. I purchased specific glass-cleaning products myself the following day, and the mark did improve considerably, so I accept that they were probably correct about it being residue.
What I found particularly disappointing was the tone of the subsequent communication. Despite explaining the circumstances, I was repeatedly accused of making “excuses” and of “evading” payment. I was also told that if I could not afford to pay, I should have said so before the fitting. At no point had I said or implied that I was unable or unwilling to pay.
I did ultimately pay the balance in full (within 30 hours of fitting). My concern was simply that I wanted to inspect a newly installed glass pane properly when a mark had been identified during the installation.
I think customers should be able to raise a reasonable concern about newly installed work without being made to feel that they are behaving dishonestly or unfairly. The installation itself may have been satisfactory, but the manner in which the payment issue and my concern about the glass were handled left me very disappointed.
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Hi Simone
Thank you for for your feedback it is much appreciated 😊
At no time have we been dishonest or unfair with you so this is a unfair comment to have made.
We just sent you a reminder that you that we had not received your payment.
Some customers think they had made the payment, some customers just forget and get on with their day, then there are customers who just don't want to make the payment and make excuses, or like yourself who doesn't like to be asked for the payment.
If you had you paid as in our instructions (which you also put in your feedback) we would not of have to sent the chase up email ana text message letting you know that we had sent the email.
Please understand we dont like having to chase up none payments.
We give out payment terms which is set out in our emails and our terms and which you also agreed to and acknowledged that morning.
Customers can raise concerns with the fitting at anytime.
This not a reason for not making your final payment.
Thank you for your Custom
😊
Excellent service all round.
Replacement of entire pane with integrated cat-flap.
Swift, personal (not generic) response to initial enquiry.
Brilliant communication throughout by Kath re process, quote, timelines, payment.
Professional fitting by Kieron, on time within 3-hour fitting window, fitted within 30mins.
Friction-free at every step.
Just excellent.
Highly recommend.
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Hi Shahla
Thank you for your feedback it is much appreciated 😊
Big thanks to Kath & Kieran! Very impressed with how easy they made it, great knowledge of what cat flaps to get. Very happy with my glass door! Thank you!
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Hi Alice
Thank you for your feedback it is much appreciated 😊
Outstanding communication and craftsmanship. Throughout the entire process, I was consistently updated and advised in detail. The pricing was very competitive, and the installation was exceptional and fast. For anyone needing a cat flap in glass, this company is highly recommended. Many thanks!
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback
I had a new glass panel made and fitted with a cat flap hole by Key Glazing! It was a brilliant service start to finish. They provided quick and detailed quotes and responded quickly to emails and queries. Kieran came and measured our window and in 2 weeks came back and fitted it and set up our cat flap! The process was seamless!
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback :)
Excellent Communication & Workmanship. Kept informed and advised thoroughly on the whole process. Really competitive pricing and superb, swift installation. If you need a cat flap in glass, you most definitely should use this company. Thanks.
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback :)
I couldn’t recommend enough! Kieran and the team have been great and got a new glass and door flap ordered and delivered within a few weeks from my initial enquiry.
Competitive price and service provided with a smile 😊
Thank you so much!
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback :)
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback
Friendly service both Kath via email and from Kieran who came out to measure and fit the glass cat flap also a quick service from order to fitting would definitely recommend this company
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback 🙂
Easy communication and reliable, prompt service. 10/10 for the fitting of my cat flap. Couldn't be more pleased.
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback
Great experience from initial email to enquire about having a cat flap fitted in glass door, to installation just over 2 weeks later. Great communication and a good price. Very friendly and kept well informed.
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback
Excellent service super job and lovely people to deal with
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback
Brilliant service!! Really impressed. Both Kath and Kieran communicated promptly and clearly, they are reliable, reasonably priced and did a great job. Also friendly which is always nice! 🙂
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback
Great customer service throughout the whole process. They kept us informed throughout. Would highly recommend.
Thank you
Réponse de Kewglazingandcatflapfittingservicssouthwestltd
Thank you for your feedback
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