All I needed was a small roll of insulating foam that had been unpicked by a gang of marauding seagulls, as evidenced by the photos I sent to Keylite. Relatively quickly I was sent a link to purchase... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great loft ladder. First ladder turned up damaged in transit, very easy to call and speak to a human, Kritika had a replacement organised and out for delivery within minutes of my call which arrived... Voir plus
L'entreprise a répondu
I ordered a pair of blinds for our two Keylight roof windows, using the code On the window I confirmed the size. These were delivered very promptly and I installed them following the included guid... Voir plus
L'entreprise a répondu
Great windows that are easy to fit. Would have given 5* but one had a faulty catch which meant a replacement but sorted out quickly, only losing a couple of days.
L'entreprise a répondu
À propos de l'entreprise
- Fabricant
- Fenêtre en aluminium
- Magasin de rideaux et stores
- Fournisseur de fenêtres PVC
- Fournisseur de fenêtres
Écrit par l'entreprise
Keylite Roof Windows is proud to be known for innovative designs. Keylite offers a full range of pitched roof windows, flat roof windows, blinds, timber loft ladders and flashings. We believe that every product produced should provide the very best in innovation, quality and value for money. With a focus on design technology, unrivalled service and renowned product support as standard, we provide not only the practical choice for professionals but the reliable one for homeowners alike. Our award-winning, patented, and completely maintenance-free roof solutions are trusted by leading housebuilders across the UK for their reliability and performance.
Guarantee
We are confident that our products will give trouble free performance throughout it's lifetime and beyond.
Keylite Roof Windows and Flashings are covered by a 10-year guarantee, with a 20-year guarantee on Polar White PVC Centre Pivot Roof Windows. We are confident that our products will give trouble-free performance throughout this period and beyond. All electric components, blinds and accessories are covered by a 3-year guarantee.
Coordonnées de contact
Unit 3 Gateway Road, Burton Gateway., DE13 8FL, Burton upon Trent, Royaume-Uni
- 01283 200198
- customercare@keyliteuk.com
- keyliteroofwindows.com
4,1
Bien
865 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to purchase
Easy to purchase
Staff explained the options
Easy to fit the Blinds
21 novembre 2025
Réponse : Keylite Roof Windows
Thank you for your review. We’re pleased to hear the purchase process was straightforward, the options were clearly explained, and that the blinds were easy to fit.
Thank you for responding so quickly
I phoned up and needed a favour; I needed just one loft ladder delivered to me quite quickly. I spoke to Alicia Chan and she managed to organise this delivery well in time for me! I am extremely grateful for her swift response!
28 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for your feedback. We’re glad Alicia was able to arrange delivery within your required timeframe and assist you so efficiently. We’ll be sure to pass on your comments.
Great quality and speedy delivery.
20 novembre 2025
Réponse : Keylite Roof Windows
Thank you for your review. We’re pleased to hear you were happy with the quality of the product and the delivery service.
A very professional service
I had to purchase some blinds from Keylite Roof Windows and dealt with a most helpful and very professional young lady, Alicia Chan. The order was placed and the blinds arrived before the due date.
Thanks Alicia, your help was greatly appreciated.
23 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for your feedback. We’re glad to hear you received a professional service and that your order arrived ahead of schedule. We’ll pass your comments on to Alicia.
Amazing service
From start to finish, Martin Ledder and Kritika Saini were Friendly, honest and professional.
They did exactly what they said and the product is second to none.
27 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for your review, Jack. We’re pleased to hear you had a positive experience with Martin and Kritika, and that you’re happy with both the service and the product.
really easy to deal with and…
really easy to deal with and professional at all times
quick at sending emails back with pricing Kritika is really good and asks all the right questions excellent service
27 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you, Jo. We appreciate your feedback and are glad to hear Kritika provided a professional and efficient service.
Réponse : Keylite Roof Windows
Thank you, Mark. We’re pleased you found the service quick, accurate and helpful.
Réponse : Keylite Roof Windows
Thank you for your feedback, Jonathan. We’re glad to hear your ladder arrived on time and that you’re happy with the quality.
I can always rely on Kritika for quick…
I can always rely on Kritika for quick and efficient responses for anything we require or need guidance with.
23 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you, Nathan. We appreciate your comments and are pleased to hear Kritika continues to provide quick and reliable support.
good service from Richard , Kritika on the owner of Aspects home build
service from quotation to sale
1 juillet 2025
Avis spontané
Réponse : Keylite Roof Windows
Thank you, Paul. We’re glad you were satisfied with the service from quotation through to sale, and we’ll pass your feedback on to Richard and Kritika.
We find Keylite very friendly and…
We find Keylite very friendly and professional.
The service has never let us down , and the technical back up is also extremely helpful, would highly recommend.
23 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you, Sean. We appreciate your recommendation and are pleased to hear you’ve consistently received a professional service.
Kritika is always so helpful.
Kritika is always so helpful.
Replies quickly to my emails if I have a query and always helps where she can.
16 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you, Vanessa. We’re pleased to hear Kritika has been helpful and responsive to your queries.
Such a great company
Such a great company, always happy to help whenever we have any questions.
Great knowledge, quick reply times for a merchants this is a huge plus for us.
22 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for the lovely feedback. We’re really pleased to hear you find the team helpful and easy to deal with - quick responses and good support are exactly what we aim to provide. We really appreciate your continued support and working with you.
Still waiting for soft ladder lock
Still waiting for soft ladder lock. Still no update from Harlow online shop. It's been over a month. Now i can't lock the loft.
21 novembre 2025
Réponse : Keylite Roof Windows
Hi Samad Uddin, it appears we haven’t received any direct communication from you at Keylite, but we do have your details and will arrange for a ladder lock to be sent out straight away. Estimated delivery is around the 27th of January. Any issues, please be in touch with Customer Care on +441283 200198.
Helpful in every way…
Kritika and Genevieve Helpful in every way
in dealing with the happy business of sales and also the not so pleasant but unfortunately necessary business of returns.
20 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for the kind words. We’re really glad to hear Kritika and Genevieve have been helpful across everything, from sales to returns. It means a lot to know the team is making even the less pleasant parts of the process easier to deal with. We really appreciate you taking the time to leave this feedback.
Almost perfect
Excellent service v fast delivery.
One blind sl damaged and after some confusion with customer care..quick replacement Sent.
Thank you
14 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for your feedback, and we’re sorry to hear about your experience.
We’ve checked all of our customer care inboxes and can’t find any record of the emails mentioned, so it’s possible they haven’t reached us. We absolutely want to resolve this for you as quickly as possible.
Please could you email the details of the damaged blind directly to customercare@keyliteuk.com, or alternatively complete the support form on our website. Once we receive your information, we will prioritise your case and work to get this sorted promptly.
We appreciate you bringing this to our attention and look forward to resolving the issue for you.
Although this was just an online…
Although this was just an online enquiry, I received a quick reponse and good information. Thank you Alicia!
16 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for your kind feedback. We’re glad you received a quick response and helpful information, even from an online enquiry. Alicia will be really pleased to hear this.
Poor quality customer service & leaking roof window
I had 2 roof windows installed 2.5 years ago. 1 unit has been leaking for a few weeks. Their after sales team finally sent an engineer out nearly 2 weeks after the call was logged, despite their website saying work would be completed in 8 days. 2 days after the engineers visit the window was leaking again. Despite calls and personal contact 2 weeks later I have had no response.
I replaced Velux windows with these units and so sorry I did as other Velux units I have are nearly 39years in place without fault.
Very poor experience and disappointing
18 décembre 2025
Avis spontané
Réponse : Keylite Roof Windows
Thank you for your review and for raising these concerns. We’re sorry for the frustration this has caused. The original call was logged on 18/12, shortly before our scheduled holiday closure. An engineer attended on 7 January and found that the issue related to the installation, with the hood boxes having been removed and the hood not secured correctly. A re-seal was carried out at that time.
As the issue has since reoccurred, we have re-opened the job and are currently working to arrange a further visit as soon as possible. We appreciate your patience while we work to resolve this.
Quality of customer services
Quality of the products are as you would expect from the OEM. Had a slight issue with a component damaged in transit but a quick exchange with customer services (Alicia Chan) and the issue was resolved with zero fuss. If only all customer service experiences could be this painless.
19 janvier 2026
Avis spontané
Réponse : Keylite Roof Windows
Thank you for such a great review. We’re really pleased to hear you’re happy with the product quality, and that the issue in transit was sorted quickly and smoothly. Alicia will be delighted to see your kind words, we’ll be sure to pass them on. Thanks again for taking the time to share your experience.
Damaged blind with no repalcement
Sent out a damaged blind that has clearly already been fitted. Agreed to send a replace FOC but 3 weeks later and still no sign of the replacement!
21 novembre 2025
Réponse : Keylite Roof Windows
Thank you for taking the time to leave your review. We’re sorry for the frustration caused and understand how disappointing delays can be. We were happy to arrange a replacement as a goodwill gesture, which was unfortunately delayed due to our scheduled holiday closure. We can confirm that the replacement has now been dispatched and is due for delivery imminently. Thank you for your patience, and we hope this resolves the matter to your satisfaction.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.