A first class service starting from the call to kgm to explain our bad luck, as a stone had been thrown from the wheel of a vehicle on the motorway and hit our Motorhome windscreen cracking the sc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Took 18 months and an Ombudsman investigation to get a sensible offer on my MX5. I am quite happy to continue to ACCURATELY describe my experience with KGM. I will do this in a series of reviews. Ask... Voir plus
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I WAS TOLD TO HAVE MY WINDSCREEN FITTED BY AN ALTERNATIVE SUPPLIER AND PAY FOR IT, I WAS TOLD I WOULD BE REIMBURSED FROM MY INSURANCE COMPANY. THIS I DID AND I WAS REIMBURSED PROMPTLY WITH NO FUSS. TH... Voir plus
L'entreprise a répondu
Other companies could learn a lot from KGM I had an issue, they reached out to me & resolved without hesitation. Great communication from them, resolved super fast, exactly how an issue shoul... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Coordonnées de contact
Royaume-Uni
- kgmus.co.uk
4,0
Bien
918 avis
Demande des avis aux clients
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No courtesy car which I was legally entitled to
My car met a hit and run accident. The claim needs to be done through the third party insurance and I am legally entitled for a courtesy car. It's been 3 days now and I am still waiting for the courtesy car with no hope to get it even in next 2-3 days. I had to chase the police for the third party details. It was not my job. Is this why we pay the insurance money for? Bad service. I hope I get a courtesy car after this review to at least make me feel better.
9 juin 2025
Réponse de KGM Insurance
Thank you for leaving us your feedback.
Sorry to hear that you have been involved in an unfortunate incident, we are here to help.
Unfortunately there is no cover under your policy for a hire car and whilst we do provide customers with courtesy cars, this is only where a vehicle can be repaired in our network.
I understand your vehicle has been rendered beyond economical repair and an offer made to enable you to buy a replacement vehicle as soon as possible and get yourself back on the road.
Kind Regards
KGM claims team
Understanding of the situation
Understanding of the situation. Empathy, knowledge and great customer service
12 juin 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Efficiency
After an unfortunate accident in my car and contacting you the whole process went smoothly . My car was picked up within 48 hours and repair shop kept my updated regularly. My car has just been returned to spotlessly clean. Very happy.
9 juin 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
all went soothly and repairs were made…
all went soothly and repairs were made to my satisfaction
8 mai 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
very helpful…
From the start people were very helpful because I've not been involved in an accident for about 30yrs & didn't have clue what the process was. They got my works van repaired while I was holiday which was a big help so I didn't loose work .
Thank you KGM insurance.
What I'm not happy about is ive been told that my insurance will potentially be going up because of the claim even though I wasn't at fault .
17 avril 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Lack of communication between broker…
Lack of communication between broker and insurance company dealing with the claim. I had to liaise between them both. The insurance company wanted to take away my no claims bonus even though I had paid to have it protected. They were a bit off with me over it. Not friendly to deal with. The Bocker was fine.
19 mai 2025
Réponse de KGM Insurance
Thank you for your feedback.
I am sorry to hear there seems to have been a breakdown in communication around the protection of your bonus.
Hopefully the communication from our claims team and the repairer was a little better, as I see the vehicle is repaired and the claim closed, hopefully to your satisfaction.
If there is anyhtng else you need from us, please let us know.
Kind Regards
KGM Underwriting Services.
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Kind and easy experience
Dealt with my claim with real kindness and made it easy to go through the details
5 mai 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Going above and beyond.
kgm were friendly and really made the effort to make sure I was ok and not worried. And they checked up on me and the progress of the claim. I was very impressed and grateful.
1 mai 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Response was quick and helpful…
Response was quick and helpful everything we hope to expect
7 avril 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Warning ⚠️
Warning ⚠️
Worst company ever.
Will rip you off and over charge for everything and then they don't even honor there policies
21 août 2024
Avis spontané
Réponse de KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Refused to pay out for my car
Refused to pay out for my car! I am 74 year old pensioner. Left me waiting for a year to tell me I'm entitled to nothing. Why bother paying fully comprehensive insurance? If they decide your car is worth nothing. You took away my independence not to mention the stress. Shame on you and all who said this was ok
15 mai 2025
Avis spontané
Réponse de KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Takes a lot of effort to reach out to…
Takes a lot of effort to reach out to them and get a reply! Sadly didn’t even get the insurance. I suggest you better look out for other insurance providers. This is very bad
29 mai 2024
Avis spontané
Réponse de KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
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