kiafinance.co.uk Avis 

One star as zero isn't an option. Worst experience I have ever had. Bought a brand new Kia Sportage GT S Line last July. Beginning of Oct, 3.5 months and 5500 miles in, car stopped. Engine failure. New part and subsequent engine build required. No car for 2 months. Kia assist had nothing good to say about Kia and could not help me. Had to get car to garage myself. Logged complaint and ended up with Cameron as my complaint handler. Basically by the time anything was done, the car was fixed and so I was told nothing Cameron could do and I had to have the car back. May, 7 months since new and 11100 miles on the clock. Car stops in the middle of nowhere, in the middle of the road, no lights, nothing. Waited 9 hours, Kia assist again had nothing good to say about Kia cars, Kia assist couldn't get me home as it was a bank holiday and so I had to make my own way 200 miles with all my stuff at my own expense whilst my car was relayed back. 2 days later I called to find out where my car was. Car again, same apparently modified part that wouldn't fail again, failed and needed the same as it did previously. Another 2 months no car. Called Cameron, spoke to Adam, it's a complaint resurrection, much easier. Cameron would call me. 2 weeks later, I called Cameron, spoke to a woman that apparently sits opposite him. He called me back, explained very straight forward this time, get the V5 and keys and be ready to return to dealership. We'll get it investigated and as it's same part be easy to resolve. 2 weeks later I called again, no response from Cameron as he was on the phone according to John. Called again 2 weeks later, apparently still waiting for the investigator. Then the dealership called me to say after 2 months car fixed. Called Cameron , spoke to Harry who informed me that as it's been fixed, nothing they can do as cannot be rejected. Demanded Cameron call me back. It's been 2 weeks, no response.
In summary Kia do not give a damn about your safely, all they care is that they get your money. They sell cars that are unsafe and not fit for purpose . They offer no assistance , apology or compensation but are skillful at avoidance tactics to ensure the car gets fixed. You may be harmed in said car as it just stops with no warning but they have their money and do not care.
I ended up on anti depressants and such bad anxiety through this that I was unable to leave the house for 2 months. Fortunately I had no car anyway! Appalling treatment and I'm sorry but £32,000 is not a small amount of money. I have taken this to a solicitor and am considering the press. If you have an issue , I would request Harry, John or Adam as at least they answer the phone
Cameron clearly has a disregard and lack of respect for anyone's safety

I am very disappointed with kia finance, first I just got new car from Perry's and Perry's told me the paid settlement, I just rang kia finance the woman was very rude no helpful at all , I had to pay £277.70 27/08/2021 for the car I don't own, I am frustrated, disappointed, upset, tired , I am working at NHS night I feel like I don't have a break and I don't velvet enjoy this new car anymore , when this is going to end , please lord help me . POOR CUSTOMER SERVICE
I need help . Please refund my money £277.70

The worst customer service ever. Don’t respond to emails or calls or logical arguments; want bank statements instead of receipts to refund out of pocket expenses associated with faulty vehicle - totally unnecessary. One of the worst customer service experiences ever!!!

Excellent customer service. Had a lot of trouble with a car dealer I bought a car from paying my old finance payment to Kia. Every time I dealt with Kia they were excellent. I particular one member of staff. She was extremely helpful with excellent customer service, she got the finance settlement sorted in a week when the dealer had messed up paying it over a month ago. Can’t speak highly enough of them and the customer service advisor in particular she is an asset to the company.

I purchased a car from Ringways ford in Leeds and had the finance arranged by them through Kia finance.
From the day of collection I noticed a few issues with the vehicle, which I reported straight to Ringways and Kia finance.
I was told to get the car booked into the dealership as they only have one attempt to rectify and repair the problems on the car.
The problem consisted of the start stop not working. A noise from the engine and a damp smell coming from the boot.
They had the car for a few days in that Time they rectified the damp, the noise on the engine was to be a characteristic of the vehicle and the start stop had the battery recharged. I collected the vehicle and drove around 50 miles that day in the motorway but unfortunately the start stop didn’t even function the once. I gave it the benefit of the doubt at that point.
But as usage of the vehicle went on the start stop still didn’t operate.
I got in touch with the dealership/Kia finance and I agreed to get the car booked back in and have the issue checked. The car went back in for an overnight booking again I was told the battery had been recharged and the start stop was working. Got the car back the following day and driven again for around 20 miles that day but as before it didn’t active.
I started the complain back and Kia finance reopened my original complaint. I left it with them hoping I would hear something positive but I didn’t hear anything.
I then phoned to get an update and was told my complaints handler would contact me and arrange an inspection on my vehicle which I agreed and again left it with Kia finance. Another few weeks passed and I made a further contact to be told the complaints handler would contact me but unfortunately no contact has been made with me. At this point I am very angry at the fact I have a vehicle which from day one is not fit for purpose and have the right for rejection but no one contacts me plus I am paying a good monthly figure without delay each month but have a vehicle that doesn’t function how it should. I don’t think this is acceptable I’m sure if I stopped paying you, you would be straight on the phone. Please take this complaint seriously as I am not happy at all.
Thank you