Product did not work. Company has refused to provide service for their guarantee and growth policy after a week of emails trying to push away refund. Rather than refund, the company tries to push c... Voir plus
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Trusting my belief in red light therapy to reignite my hair follicles. 5 weeks in and 6 minutes a day is a breeze. The Flex Cap is comfortable and fits well. Very optimistic about successful results m... Voir plus
L'entreprise a répondu
Great customer support. I received answers to my (shipping) questions almost instantly. Kiierr was able to change delivery times to ensure that I was home to receive my nifty laser cap.
Customer service continues to be amazing. I lost my charger and customer service agent went through everything step by step even when this boomer could have driven anyone in tech crazy.
À propos de l'entreprise
Écrit par l'entreprise
Kiierr Laser Hair Growth Cap is the worlds finest hair growth product. Our FDA cleared laser caps are 100% safe and effective to regenerate hair follicles.
Coordonnées de contact
3500 Whiteway #10, 59701, Butte, Etats-Unis
- service@kiierr.com
- kiierr.com
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Easy to use & good customer service
Thus far, I have had no problems with this device. It is comfortable to wear (although it’s good to know that the hat is not “flexible”; rather, it is has a hard shell that fits into the baseball cap cover). I have a sensitive scalp but have had no irritation. Customer service is very helpful (although I did have initial difficulty getting into contact with them, once I did, they were very attentive). Easy to register the device (don’t forget to upload your before photo)! Great money back guarantee in the case that you do not see results (no restocking fee if you document your progress with photos). All in all, a great experience thus far.

Réponse de Kiierr Hair Growth
Very easy order process
Very easy order process, communicated well about shipping times, and the instructions that came with the product were easy to follow. They also sent a personalized video of support, thanking me for my purchase and offering customer support if needed.

Réponse de Kiierr Hair Growth
I ordered and received my 272 cap last…
I ordered and received my 272 cap last week. Arrived within 4 days of order. I ordered this as an update to replace my
IGROW unit that had stopped working due to a failed connector the week before. This cap is so much more comfortable to wear, as I don’t have to balance it on my head (limited mobility) like the IGROW helmet. This cap has many more lights, and the coverage on my scalp is much larger, so I am hoping this will provide improved growth support to the rear crown portion of my scalp. It is also easier to wear during treatment since the cap cord plugs into a handheld battery pack, as opposed to connecting to an outlet. This sense of freedom is most appreciated. Looking forward to excellent results. Time will tell.

Réponse de Kiierr Hair Growth
The device took 20 days to arrive, mostly due to ‘processing time’
The device was eventually delivered but it took 20 days from the time it was ordered, which in my case meant that I won’t be able to use it for a couple of months because I am now abroad.
The three stars represents the slow/lacklustre delivery. I think the company needs to be more upfront about how long it takes to arrive. The headline “two day shipping” leads one to think it would arrive in a week or so, although if you drill down into the finer print it says there might be some delays because they are busy. I didn’t see that until after I had placed the order but either way 20 days is a relatively long time. The shipping itself appears to have only taken two days from when it was ‘processed’ but it took about 18 days after they received the payment to process it, which I find a bit odd.
I also think that Kiierr should require a signature on delivery because these days packages can easily get stolen.
Eventually when I actually have the device in my hand (when I am back from abroad) I intend to use the device and if it works I will increase the rating but the shipping experience wasn’t good. There was a customer service rep who was polite so I give them credit for that at least.

Réponse de Kiierr Hair Growth
Woww
Wow, these diodes are bright! I received my cap within a week and the financing option with affirm made it an easy decision to prevent my hair from thinning more. I have been using the cap for about 2 weeks and my wife says its already working. I have photos from the day I began using it. Only time will tell from here.

Réponse de Kiierr Hair Growth
The cap arrived as promised.
The cap arrived as promised.
I purchased the cap on the 19 and it arrived by the 22nd. The instructions were easy to follow. The battery was charged to 75% and I was able to use the cap within a couple of hours. It fit and felt good. Fingers crossed for a positive result.

Réponse de Kiierr Hair Growth
Just used the cap for the first time
Just used the cap for the first time. Seems awesome. Hope to get good results.

Réponse de Kiierr Hair Growth
Slight delay on delivery…
There was a slight delay on delivery but Louder was very proactive in ensuring I was informed about status and status changes.

Réponse de Kiierr Hair Growth
Recommend this red light gear for hair - easy to use and charge
Gear is easy to use and charging is a breeze. It can be used while doing other things as the battery is very portable and I love the mirror on the battery - very useful s. My order for the lowest level type was delayed and I was upgraded for only $75 to the next level hat/cap. I think I am seeing a little more hair growth already after 2-3 weeks.

Réponse de Kiierr Hair Growth
Easy online ordering
Easy online ordering. I am also happy with customer service. The registration asks for a photo of the persons hair, and based on the website language I thought that was for the warranty, rather than the 7 month hair guarantee. (I am very sensitive about my hair issues). Customer service reached out to me and addressed the misconception.

Réponse de Kiierr Hair Growth
Professional and Customer Focused
Initially, I had some issues with the product and the process, but the company not only issued me a full refund, they also went a step further by sending additional vitamins to support my journey. I truly appreciate the effort they put into ensuring customer satisfaction, and their professionalism has left me with a very positive impression. They genuinely wanted me to feel treated fairly and happy — much appreciated!
I ordered a lot of products from KIIERR…
I ordered a lot of products from KIIERR International I have received all my products I live in Australia I had a query and I received a reply straight away the products I started using at the moment is the hair brush does wonders I will slowly start using the cap I appreciate all the help from the staff and replying all my queries thank you very I appreciate all your help

Réponse de Kiierr Hair Growth
On April 11th 2023 I got a brain…
On April 11th 2023 I got a brain operation done, where they removed a benign ( good) tumor of 6.5 cm x 5 cm out of my little head.
It started with vision loss in my right eye. I could only see about 5-10%. After an MRI of the head, they discovered this “little friend” living in my head, which was pressing on my R optical nerve, and because of that, I was losing vision!
No panic!! I had an amazing team of doctors and nurses who took care of me.
What was supposed to be a 6 hour operation, turned into an 8h 20 min operation from the time of incision.
The neurosurgeon told me that I might have a few issues after the operation, of which my hair not being able to grow back where they cut me open in the hairline, from L ear to R ear.
Long story short….. God had other plans….Where I was supposed to stay 5-7 days in the hospital, and of that 1 day ICU, turned out that I stayed 2 days in ICU and I was strong enough to go back home!! I wasn’t allowed to wash my hair in the beginning. Later on with only Johnson and Johnson baby shampoo and conditioner. No coloring of the hair…
Weeks went by and I recovered pretty quickly.
But all of a sudden, I noticed a lot of loss of hair. Losing hair in huge bundles….! I got scared and in a panic mode….
Even worse, when my friend asked me if I was losing hair….
I asked how she knew, and she said that there was a huge “hole” in the back of my head with no hair.
So I started to investigate what I could do to help myself!!
One of my neighbors was sharing with me, that she was selling these LED light brushes in her salon and with great results.
Knowing myself…. I started to investigate many different products and why one product to say yes to and run from the next one.
So I ended up on Kiierr.com, after my research.
I was happy to find out that Kiierr had Medical grade Laser in the helmet, and that was what I was looking for!!
I bought one and started to use it every day.
Honestly…. I would wear it a few time longer, after the 7 min beep told me that it was time to take it off.
Now the volume slowly came back. What I mean with that is, that you could pretty much see through my hair, like a sheer curtain hanging.
Now there is some volume back. Not where I want it to be yet…. But I know it will get better, after seeing from where I came from!
I wished there was something that I could use to make it grow faster and longer, because I had to cut it a lot shorter, because of the way it looked….
I miss my long curly hair…. And can’t wait to get the curls and length back!!
But if you want to know if this really works…. Don’t ask…. You know the answer already, after sharing my story with you!

Réponse de Kiierr Hair Growth
Thieves and a Robotic CS
Do not buy from this company. They sell products that are never in stock and expect you to wait months and hope you forget! They never keep you up to date on status of orders and their customer service is abominable! Every reply is less than 5 words and unhelpful or lies! Stay away from Kiier you can get these supplements from another vendor easier and cheaper on Amazon and actually get the product!
Great product
Great product, great price point. Also, the warranty does not require several registration steps upon receiving the laser cap

Réponse de Kiierr Hair Growth
I order the hat and it was allegedly…
I order the hat and it was allegedly delivered. I never got my package. I tried talking to customer service. They won’t talk to you over the phone. Only email and they pretty much brushed it off. I lost around $700.
Never got a replacement or a refund.
Do NOT waste your money.
Get your cap from a different company.

Réponse de Kiierr Hair Growth
Just received my Kiierr laser cap…
I received my Kiierr cap just this week so I have only used it twice. I received a personal message after ordering thanking me for my order and letting me know the company was available for any questions or concerns. That was unexpected and very nice. I am looking forward to seeing some new hair growth over the next few months.

Réponse de Kiierr Hair Growth
The hair cap has helped so much with…
The hair cap has helped so much with hair growth. I have lots of baby hairs, so I know it is working. The Kiier cap is as good as Rogaine only much easier to use (and less messy). I would totally recommend the hair cap for hair growth. Also, the customer service from Jami is always 5 stars/excellent!!! :)

Réponse de Kiierr Hair Growth
Definitely try this!
This has been a great addition to my beauty routine. As a woman in my late forties, I purchased the cap when I noticed patches of thinning hair which made me feel very self-conscious. I tried other topical products, but they didn't do much. I have been using the Kierr cap for around 4-5 years now, I have noticed I have more even hair growth in the areas that concerned me (temples and top of head). I feel much more confident. Customer service has been great also for anything I needed to reach out for.

Réponse de Kiierr Hair Growth
Kiierr 270 MD and the face masl
I purchased Kiierr 270 MD and the Kiierr face mask in early July (living in BC Canada) and received them in about 10 business days. It was all smooth and easy. I've been using them for about two weeks, and expecting to see initial results in 4-5 months.

Réponse de Kiierr Hair Growth
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