Lack of seriousness
in English
Hello,
For several days, I was unable to make any transactions because I kept getting a message saying "unavailable, please try again later."
I don't know if the problem was with me or with them, so I was really embarrassed.
The live chat support team tried to find a solution, but without success.
The account manager never responded to my emails.
I finally requested a transfer of my account balance in euros, which I never received because it hadn't been processed, even after 7 days despite my reminders to support.
Then finally, I was able to convert my euros to USDC and transfer them to my BINANCE account, and I was able to get my money back. Phew!
This isn't very serious, they scared me, I thought I'd fallen for a scam.
En français.
Bonjour,
J’ai été dans l’impossibilité pendant plusieurs jours d’effectuer la moindre transaction car j’avais toujours un message qui me disait indisponible veuillez réessayer plus tard.
Je ne sais pas si le problème venait de moi ou de chez eux, J’étais donc bien embarrassé.
Le support live chat on bien essayer de trouver une solution mais sans Succès.
La gestionnaire de compte ne m’a jamais répondu à mes mails.
J’ai finalement demandé un virement du solde de mon compte en euros que je n’ai jamais reçu car pas effectué, même au bout de 7 jours malgré mes relances auprès du support.
Puis finalement, enfin j’ai pu convertir mes euros en USDC et les transmettre sur mon compte BINANCE, j’ai pu ainsi récupérer mon argent Ouf.
Ce n’est pas très sérieux, ils m’ont fait peur, j’ai cru que j’étais tombé dans une arnaque ?
Réponse de Kinesis Money
Hi Jean,
We sincerely apologize for the issues you experienced with your transaction. The delay in your fiat withdrawal was caused by an internal error, which has since been escalated to our IT team for immediate resolution.
We understand the importance of timely support, please rest assured that we are actively working to improve our response times and the overall user experience.
We appreciate your patience throughout this process, and we’re glad to hear you were able to resolve the issue by converting your euros to USDC.
If you need any further assistance, please don’t hesitate to reach out to us.
The Kinesis Team
