Scam
Scam
I placed my order on 24thJune until today 29thJuly i havent received my order. Email the customer service but no one responded.
Avoid all cost

Réponse de KitHub
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
KitHub is a UK-based football kit retailer built on a simple idea: fans shouldn't have to pay £90-100 for an official shirt just to support their team in style. Founded out of frustration with the rising cost of football merchandise during the cost of living crisis, KitHub set out to make quality kits accessible to everyone. We stock a huge range of football jerseys, including current club and international kits, retro classics from past eras, special-edition and fashion-crossover designs, and even pet jerseys for fans who want their four-legged friends repping the team too. Every kit is available in fan and player versions where applicable, with full customisation options including name and number printing, patches, and full kit sets. Beyond football, we're expanding into other sports kits as we grow. Our focus is on speed, value, and reliability: fast UK and international shipping, responsive customer service, and a smooth, modern shopping experience built from the ground up on our own platform rather than off-the-shelf software. We're constantly adding new releases and listening to customer requests to shape what comes next. Whether you're after this season's latest release or a piece of footballing history, KitHub is built to make that easy and affordable.
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scam
I placed my order on 24thJune until today 29thJuly i havent received my order. Email the customer service but no one responded.
Avoid all cost

Réponse de KitHub
Avoid at all costs. Ordered a football shirt, waited much longer for delivery than website suggested. When eventually received it was actually the wrong shirt as I had ordered a personalised name on the back and this was the wrong name. They did apologise and offered a refund. However, no refund has been received and now they are ignoring my emails. Terrible company!!

Réponse de KitHub
Ordered a football shirt received the wrong shirt sent photo of the wrong shirt, got completely ignored by them on emails no reply what so ever now left with a shirt that won't be used and a very unhappy child as now I can't afford a new shirt as can't return shirt for a refund as no one will communicate with me I would avoid this company, this is from you the order number does match you have been sent emails and ignored all of them very sad that your reply is full of lies

Réponse de KitHub
Great customer service helping me get it delivered to me even with a troublesome address. Great company highly recommend 👍
Shirts are good quality, customer service was very good, recommended
Truly the greatest kit shop. If you need the best quality jerseys for a great price Kithub is the right place. From start to finish owner was always quick to respond and helped diligently to any of my questions. Shipping was fast for a bulk order. Will only get my jerseys from this shop from now on.
Customer service was 10/10 and shipping was fast I got my bulk order in exactly 7 days I have NO complaints whatsoever quality was A 1 overall my experience was a 100/10 will always get my jerseys from him
I had a great experience dealing with Kithub. I received my order and everything about it was great. It was a much cheaper option and had plenty of different options.
I recently ordered customized football jerseys for the England national team's World Cup home ground from this store, and the overall experience really impressed me.
Product Quality - The jersey matches the description perfectly, with bright colors and durable fabric. The customized printing (name and number) is done perfectly - there is no peeling or skewing.
Logistics speed - The package is delivered by Evri logistics company and arrives [earlier than expected/within the promised time], with real-time updates of logistics information.
Packaging - The item is properly protected and undamaged.
Customer Service - I had some questions about the size before purchasing, and the customer service team provided a clear and useful response within 10 minutes.
This is my first time placing an order, but it will definitely not be my last. I strongly recommend this store to anyone looking for high-quality products and reliable service.
Thank you again for this smooth transaction!
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.