Used Marsell to order some kits for our youth team, I spoke and dealt with many suppliers but he stood out by far from a communication perspective, price and quality. Gave me the best deals, and best... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered 2 sweatshirts instead of 1 by mistake and emailed Kitlocker once I realized what I had done. I received a lovely email from Becky telling me she had fixed the problem and had issued a refu... Voir plus
I ordered an item in March and paid extra for quick delivery.But its now Easter and still nothing and I can't get hold of anyone at kitlocker. I should have read the reports on here first about a subs... Voir plus
L'entreprise a répondu
Wow your team are amazing! Exactly what you see on line, exactly to size, amazing prices and great contact from ordering to delivering. Comes well packed aswell. Fantastic service through out and will... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de football
- Magasin de vêtements de sport (activewear)
- Magasin d'articles de hockey
- Magasin de vêtements imprimés
- Magasin d'articles de rugby
- Magasin de vêtements de sport
Écrit par l'entreprise
We are proud to be one of the UK's leading team kit and sportswear retailers. With grassroots sport at our heart, we've been providing quality products from the biggest brands since 2005. Customer reviews are always welcome!
Coordonnées de contact
6-8 Stevenson Way, S9 3WZ, Sheffield, Royaume-Uni
- 0114 275 6860
- sales@kitlocker.com
- kitlocker.com
4,0
Bien
7 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Josh at Customer Services
When dealing with Josh at customer services I received excellent service. He dealt with the issue promptly and efficiently. Communication was also excellent.
14 avril 2026
Avis spontané
Great Customer Service
I ordered 2 sweatshirts instead of 1 by mistake and emailed Kitlocker once I realized what I had done.
I received a lovely email from Becky telling me she had fixed the problem and had issued a refund.
Brilliant service thanks and I will be a customer in the future.
15 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse : Kitlocker.com
Hi Benett,
We're happy to hear that your son is very happy with the items. Thank you for sharing this positive experience with us!
Kind Regards,
Team Kitlocker
Réponse : Kitlocker.com
Hi Danilo,
We're happy to hear that you had a great experience with our products and pricing. Thank you for your positive feedback!
Kind Regards,
Team Kitlocker
Marsell the goat
Used Marsell to order some kits for our youth team, I spoke and dealt with many suppliers but he stood out by far from a communication perspective, price and quality. Gave me the best deals, and best advice and no question was too much for him. Done a really good job which should be recognised.
We ran into a problem, but he called me straight away with a solution better than the original plan, top bloke!
1 mars 2026
Avis spontané
Great junior football
Fantastic product at a great price bought as a gift for a 7 year old who absolutely loves it. Easy to inflate very satisfied customers
6 avril 2026
Abysmal stuff
Placed an order for two items on the 10th March with both items in stock. Turns out one of the items was out of stock. Didn’t receive an update on my order being dispatched, so contacted. Told they were waiting for stock to arrive on the 23rd March - this then got pushed to the 27th March. Ignored a couple of emails after that & only received an update on the 3rd April to say ‘a batch of delayed items have now arrived’. Have since received my order, yet it contains one of the items I ordered, not both. You’ve had my money for a month, and proceed to send me one out of the two items, a month later - cheers lads
10 avril 2026
Avis spontané
Réponse : Kitlocker.com
Thank you for your review.
Please accept our apologies for the delay in getting your items to you.
We have unfortunately, been faced with significant delays from the manufacturer for some items, which in turn, means that the order will be held back, unless manually split, whilst we wait for everything to be ready to ship.
We know this does not excuse the delay, but hope it provides some context as to why it has taken so long.
It does look as though one of two items was shipped, with the last item having been refunded at your request late last week. The funds will clear back into your account this week.
Once again, we sincerely apologise for the inconvenience caused by this.
If we can be of any further assistance, please don't hesitate to get back in touch and we'll be happy to help.
Kind regards
Team Kitlocker
I ordered two items from kitlocker over…
I ordered two items from kitlocker over 4 weeks ago and I’ve still not received my items. I have messaged and had no reply.
Check before you purchase as I’m currently over £90 out of pocket and still no items.
6 mars 2026
Avis spontané
Réponse : Kitlocker.com
Hi Chris,
Thank you for your review.
It looks as though your order contains a couple of items which have a longer leadtime on them, which means your order will be shipped a lot later than the usual 2-3 working days after placement.
I can confirm that you should expect this to arrive with you between 16/04-17/04. We will be in touch with you via email once we have shipped this out, with tracking to follow.
If you need any further assistance, please don't hesitate to get in touch via support@kitlocker.com and we'll be happy to help!
Kind regards
Team Kitlocker
great price and good product
30 mars 2026
Chris at Kitlocker has been really…
Chris at Kitlocker has been really helpful with a recent order I placed. The customer service I received was second to none and I will be placing more orders.
2 avril 2026
Avis spontané
Réponse : Kitlocker.com
Hi Richard,
Thank you for your review.
It looks as though the courier has sent this over to one of your neighbours, however, this morning we have emailed you to confirm the resolution to this issue.
If you require any further assistance, please email us in that thread and we'll be happy to help.
Kind regards
Team Kitlocker
Great choice of products at very…
Great choice of products at very competitive prices. I like the fact that delivery is by Royal Mail rather than a less reliable courier. Good service.
28 mars 2026
Ordered wrong size
Ordered wrong size. No issues / fast refund and speedy response to my sizing product query. Thanks
30 mars 2026
Just what I needed
Just what I needed. Perfect size and comfortable. Exceptional, fast and deficient service.
29 mars 2026
Item NOT delivered yet…
I ordered an item in March and paid extra for quick delivery.But its now Easter and still nothing and I can't get hold of anyone at kitlocker. I should have read the reports on here first about a substantial amount of poor delivery. Should kitlocker bother to read these reviews then my order number is 9347507 n.b I wanted to order 2 of the item but without an explanation it wouldnt let me - good job as it sounds !
3 avril 2026
Avis spontané
Réponse : Kitlocker.com
Hi David,
Sincere apologies for the delay here.
Unfortunately, our operational facility faced issues with the local power grid and internet cables, which had significantly dampened our efficiency in shipping orders out. We had applied a backup, but this does not operate as efficiently, which is why your order was significantly delayed.
I can, however, see, that your order was dispatched yesterday, so you should have received a confirmation email regarding this with the tracking link available to open.
I have processed a refund for your postage fee, so please allow 3-5 working days for this to clear back into your account.
If you require any further assistance, please don't hesitate to get in touch via support@kitlocker.com and we'll be happy to help.
Kind regards
Team Kitlocker
Super fast delivery and product (socks…
Super fast delivery and product (socks ) exactly as described.
29 mars 2026
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