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Freight Forwarding and Logistic company, international shippping by air, sea, road and rail
UNIT 1 Loghborough centre, 105 Angell Road , SW9 7PD, London, Royaume-Uni
2,4
13 avis
N'a pas répondu aux avis négatifs
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Kj cargo is the worst cargo company's with untrained staff, kj company staff has zero customer care, zero conduct,, both staff here and home has a zero customer care, very rude to customer, zero approach
The team at (KJ Cargo Services) is amazing. A friend referred me to them and I would do the same. Despite me being in a rush they came up with swift solutions, all with outstanding customer service.
Very reliable. 100%
Great service, I was referred to the company by a friend and since then they’ve always handled all my shipping
100% reliable. I will highly recommend
Very good service and customer relationshipand satisfaction
Excellent customer service and prompt delivery.
They are reliable and efficient.. My no1 go to for every cargo and shipping deals✅
Excellent Service. My cargo was delivered on time as scheduled
Reliable and handles your products/ items with care
Good customer service, fast delivery and well organised operations. Very reliable.
I've had the most awful experience using KJ Cargo's services. I use a different shipper normally (County Cargo) but my friend recommended that I try KJ Cargo.
The experience started off really great. I got whatsapp notifications for every item i sent to them, and then for the shipment, they sent me a tracking link with an invoice which i thought was a nice techy touch. I even commended them for the service so far, and proceeded to order more items to their warehouse for subsequent shipment.
I was told my shipment was in Lagos and would be available for pickup on the 14th of April. I followed up on the 14th, knowing the 15th was a public holiday. I got no response.
Finally a WHOLE WEEK LATER than promised and with VERY poor communication from their team (no response or late responses to emails, whatsapp and calls), I was told to come and pick up my shipment. I told them I requested for a home delivery, to which they proceeded to add extra charges to my invoice. Long story short, I ended up having to book and uber to pick my shipment from the office.
My goods arrived with some of the food items melted and degraded.
They charged me 64 pounds for under 10kg.
Unfortunately I had ordered more items to their warehouse already. I was forced to ship again the rate of 10kg even though they were just a few items and the service is supposed to be "consolidated". Complete lies.
This time I received an invoice for 65 pounds, so they raised the per kilo rate without informing me, in addition to charging for 10KG instead of the actual volumetric weight of my items. I've emailed them requesting an explanation.
All in all, i'll have spent over £150 to ship less than 12 kilos worth of goods, with poor communication, huge amounts of stress and damaged goods by the time they arrived. Definitely not worth it.
I gave them this feedback directly, and they only decided to respond when they realised I was planning on leaving a review, telling me to "be nice". What an insult. They made no attempt to remedy the situation.
I would definitely recommend that you DO NOT use this service. They think that fancy technology can make up for an abysmal service, but clients will quickly see through that. I'd rather use other reliable services with less technology any day!
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6th May 2022 update to their reply
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1) It's a lie. I was never told there was an airline backlog, and the COVID 19 excuse is getting weak and overused already. This isn't 2021. I have a screenshot of a whatsapp conversation where I was told it would arrive on the 14th. Nothing about covid or airline delays. Please don't tell lies in an attempt at damage control.
2) If you are truly sorry, you should not have hiked the price without informing me, and should have already applied a remedial discount to my existing invoice (#INV-20994). Instead I was charged a per kilo rate thats 5p higher than the price hike you informed me about AFTER i had shipped. #Crazy
Réponse de KJ Cargo Services
We are really sorry that you shipment took longer than expected, As we did communicated with you, this was a a result from the backlog on the airline side due to covid 19. We are hoping that the 5-7 estimated time frame can be achieved in future.
Also we did advise you that air freight is charged based on actual weight or volumetric weight whichever that is higher, in this case, your cargo volume weight was higher than your actual weight hence your chargeable weight was volumetric weight.
We understand you are not happy with service received this time, we hope to give you a better service in future and some discounts.
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