Lovely staff who are really welcoming and very helpful .Nice and easy shop to browse. For some reason the clothing collection this autumn is really old fashioned and not up to date.
L'entreprise a répondu
Établissement
Changer d'établissementRolston Rd, �HU18 1UT Hornsea�, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very diss appointed with postal service my parcel should have been delivered Friday 13/9. but no sign of it There is no tracking of it & unable to contact Royal Mail What should I do ?... Voir plus
L'entreprise a répondu
I have purchased many items from Klass. The quality is excellent along with the service and reasonably priced. Thank you.
L'entreprise a répondu
Shop at Hornsea Freeport are so helpful. If not in the shop in the style you what they advise what size for buying on line if needed.
L'entreprise a répondu
À propos de l'entreprise
À propos de Klass - Hornsea Freeport Village
Écrit par l'entreprise
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Écrit par l'entreprise
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Coordonnées de contact
Rolston Rd, �HU18 1UT, Hornsea�, Royaume-Uni
Get 15% Off Your First Order
4,3
Excellent
16 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely staff who are really welcoming…
Lovely staff who are really welcoming and very helpful .Nice and easy shop to browse.
For some reason the clothing collection this autumn is really old fashioned and not up to date.
1 novembre 2025
Avis spontané
Réponse de Klass - Hornsea Freeport Village
Good Afternoon Amanda, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
I had been to shops at Hornsea and was…
I had been to shops at Hornsea and was surprised to find the quality designs were my ideal buys.
27 septembre 2024
Réponse de Klass - Hornsea Freeport Village
Good afternoon Jill
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Sophie - klass.co.uk
Very diss appointed with postal service…
Very diss appointed with postal service my parcel should have been delivered Friday 13/9. but no sign of it There is no tracking of it & unable to contact Royal Mail
What should I do ?
Regards Janet Spencer
11 septembre 2024
Réponse de Klass - Hornsea Freeport Village
Good afternoon Janet
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Shop at Hornsea Freeport are so…
Shop at Hornsea Freeport are so helpful. If not in the shop in the style you what they advise what size for buying on line if needed.
6 juillet 2024
Réponse de Klass - Hornsea Freeport Village
Good afternoon Jan
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Don't shop there
After seeing there wasn't an attendant or sign to ask before trying on anything I went into a cubicle to try on a top. I had just got my top off when suddenly I heard this voice saying excuse me and barged through the curtain saying have you just got the one item. I was flustered but answered yes to be then told that if I didn't want the item could I give it back to her to put back on the rack.
I felt embarrassed and was made to feel like I was trying to steal something, talk about customer service I don't think so. I immediately put my clothes back on, gave her the top as she was hanging around the vicinity and left the store.
I fully understand that things do go missing but surely there is a better way to deal with this, maybe an attendant or signs explaining trying on procedures it's not difficult and is much better customer service.
16 juillet 2024
Avis spontané
Réponse de Klass - Hornsea Freeport Village
Good morning
We are really sorry to hear about your experience.
Could you please let us know which store, date and approximate time so that we may investigate the matter further
Kind Regards Kate - klass.co.uk
Always a good selection of clothes
Always a good selection of clothes. Very helpful staff, always there to help.
20 juin 2024
Réponse de Klass - Hornsea Freeport Village
Good afternoon Iris
I'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Kate - klass.co.uk
Always a lot to choose from and the…
Always a lot to choose from and the clothes are beautiful and prices are fair.
Staff are lovely and helpful. Always visit when in Hornsea
16 avril 2024
Réponse de Klass - Hornsea Freeport Village
Good morning Gillian
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Great little shop
Great little shop, good prices, good choice and welcoming helpful staff.
18 mars 2024
Réponse de Klass - Hornsea Freeport Village
Good morning Sharon
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
brilliant service and my cardigan is…
brilliant service and my cardigan is lovely would use again
27 octobre 2023
Réponse de Klass - Hornsea Freeport Village
Good afternoon Davina
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Kate - klass.co.uk
Excellent quality and service
I have purchased many items from Klass. The quality is excellent along with the service and reasonably priced. Thank you.
3 septembre 2023
Réponse de Klass - Hornsea Freeport Village
Good afternoon Denise
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Kate - klass.co.uk
Réponse de Klass - Hornsea Freeport Village
Good morning Janet
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.