KlipShop UK Avis 

149
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

When I first placed my order with klipshop everything went smoothly and the delivery came quickly however at some point I had an issue with my razor which unfortunately rendered it useless. I contacte... Voir plus

Noté 1 sur 5 étoiles

Ordered hairclips around May 12. No updates at all until enquiry sent to find out delivery status on May 25. No responses from Klip UK until 03 June. Incredible customer service support. Unf... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered two products online and paid however confirmation email showed only one product. Rang company and they immediately helped by finding the order swiftly, confirming I had paid the correct amou... Voir plus

Noté 5 sur 5 étoiles

Had never heard of this shop before so was skeptical, but I searched around for eyelash serum and here was the most reasonable priced for it. Was really fast delivery seen as though I think it’s outsi... Voir plus

À propos de l'entreprise

  1. Magasin de cosmétiques
  2. Fournisseur de cosmétiques et de parfums

Écrit par l'entreprise

Klipshop is an e-shop for professional beauty products launched in 2015. The Klipshop e-shop currently brings together more than 1,000 brands such as Davines, Alfaparf, Kerastase, L'Oreal Professional, Keune and more. KlipShop works with official suppliers across the European Union, the United Kingdom and the United States of America.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

149 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(149)

66 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

It was amazing

It was amazing. The delivery didn’t take too long. It was packaged very secure. The atomiser itself is amazing and good quality. Thank you so so much and the price as well was amazing.

26 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Fantastic selection of a variety of goods, quick and reliable service. Thank you, highly recommended!

25 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing

Absolutely amazing. Quick delivery, high street products. Love my Juliette Armand cream and serum. Highly recommend.

15 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent treatment

This ii the best treatment for hair I have ever tried. Got quality, ingredients. It’s getting hair soft and nourishing. I’m absolutely pleased with Hadat cosmetics. Excellent product and really works!

2 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Edited Review

I initially did as much research as possible before ordering, given the mixed reviews. However, I was finding it difficult to source Norwex products in the UK, so I decided to give Klipshop a try. My experience matches what others have reported: the site claimed dispatch in 2–3 working days, and while I received a tracking email two days later it showed no info and only updated on the day of delivery.

By January 21 (having ordered on the 11th January), there were still no updates or delivery, so I emailed the company. To their credit, they replied quickly and explained that new customs regulations were causing delays (this was then further impacted by the storm). Even with that in mind, my order finally arrived on January 26—much later than expected.

The tracking only updated on the day the package arrived—unhelpful, but at least it turned up. As a former Norwex consultant, I can confirm the items are genuine Norwex products. Despite the unclear and slow shipping process, I did receive exactly what I ordered in the end.

Advice:

Email the company if you place an order, as they respond promptly.
Don’t expect a quick delivery—be patient with potential delays.

21 janvier 2025
Avis spontané
Logo de KlipShop UK

Réponse de KlipShop UK

Hello Nicola,

We are very sorry for the delay. Usually, it takes around 4-5 working days for the parcel to be delivered. The tracking is updated only when it reaches the UK (as mentioned on the email we've send, tracking is updated within 2-4 working days). However, in your particullar case, your parcel was suspended at customs for a check up. This is a result of new UK import procedures that came into effect on January 1, 2025, leading to more frequent customs inspections and, consequently, longer processing times.

We apologize for this, however, we were promised that the parcel will be delivered this week. If you have more questions, please contact us via email - info@klipshop.co.uk.

Noté 1 sur 5 étoiles

Ordered a foundation haven't received it

Ordered a foundation, received order confirmation email... then nothing. According to my account on their website I have no existing orders with them.

Despite the message below... my account on this website still says 'No orders' under this account. I have also received an email saying technically the order isn't late. IT IS.

24 décembre 2024
Avis spontané
Logo de KlipShop UK

Réponse de KlipShop UK

Hello Rachel,
Your parcel is still on its way. As mentioned on our website and in the email we previously sent, deliveries typically take 3-6 working days. Due to bank holidays, it feels like it takes longer, however, it should still arrive within the provided time frame.
We appreciate your patience, and if you have any further questions, feel free to reach out via email - info@klipshop.co.uk.

Noté 5 sur 5 étoiles

The package arrived very quickly

The package arrived very quickly, everything is great. After reading the reviews, I was afraid to buy, but I definitely don't regret it. I don't understand why there are so many negative reviews about this online store.

21 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Counterfeit products

I’m just here to echo what others have already mentioned. This website is far from genuine and sells fake products, as many people have pointed out. There’s hardly any information available, and when I reached out via email, they just claimed that the products are real without providing any proof. The only way to potentially get a refund (though I have zero trust that I’ll actually see my money back) is if I cover the shipping costs. What legitimate website asks customers to cover shipping when they’re dissatisfied with a purchase? Definitely not a trustworthy site.

9 décembre 2024
Avis spontané
Logo de KlipShop UK

Réponse de KlipShop UK

Dear Laura,

Thank you for sharing your feedback. We understand your concerns and take them seriously. However, we would like to clarify again that all products sold on our website are authentic and received directly from official suppliers based in the EU, UK or USA.
To better address your concerns, we kindly ask that you provide specific evidence or details as to why you believe the product is fake. This will allow us to investigate the matter further and ensure that any misunderstandings are resolved.
Additionally, we would like to inform you that the manufacturer is in the process of gradually updating the designs of the brand you purchased. The camouflage creams you purchased now come in the new packaging and redesigned boxes, which is reflected in the photo you sent. The old design boxes are no longer available to purchase from our website. However, you can probably still find old design products somewhere else.

Regarding the return process, please note that our policy requires customers to cover return shipping costs, as is standard in many businesses. We strive to offer a fair and transparent process, and if you wish to return an unused product, we are happy to assist you.

If you have any further questions or would like to discuss the issue in more detail, please don't hesitate to reach out.

Noté 5 sur 5 étoiles

Great experience

I don't normally write reviews but all the negative reviews almost put me off making a purchase so thought I would add a positive one. Item arrived by the date specified and tracking was clear. Products were in perfect condition

14 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

I don’t usually review shops but I am…

I don’t usually review shops but I am reviewing this one because I am so relieved it turned out ok. I ordered about £100 of cosmetics at good prices and didn’t get an acknowledgment email so I began to worry whether the company is legitimate. The site doesn’t include much information. But I emailed customer services and got a quick response and the goods were delivered after a week (the expected timescale). Big sigh of relief!

29 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service and delivery.

Poor customer service and delivery.
They delivered my parcel in outside a ramdom building, I contacted them and after 8 days I have not heard from them yet and I don´t have my parcel.

8 octobre 2024
Avis spontané
Logo de KlipShop UK

Réponse de KlipShop UK

Hello,
We have no record of an order under your name or details and have been unable to verify that you made a purchase with us. We requested additional information to investigate your claim but have not received a reply.
As we cannot confirm any transaction, we are unable to take further action on this matter. If you did place an order, please contact us directly at info@klipshop.co.uk with your order number so we can review it urgently.

Noté 5 sur 5 étoiles

Great service

I wanted to write this review as not shopped with them before. Ordered on Saturday and my item was here Friday morning. Great service thank you 👍

5 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great experience with Klipshop

I wanted to add this review because I was unsure on using klipshop as I hadn’t heard of it before. However I can confirm I had a great experience, I ordered online and it came the following week via evri no problems whatsoever - thanks Klipshop.

21 juin 2024
Avis spontané

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