KMS Railtech Avis 966

Good service

I had to wait quite a while for a Pre order for Hornby to release this Railroad class 73 Network South East loco.
KMS Railtec kept me updated throughout the process.
The locomotive has a striking colour scheme and stands out against my other stock.
It has an added bonus of TSX sound as well.
After searching the Web, I found KMS Railtec to be the cheapest online price & it was well worth the wait.

Service wasn’t the best. Communication was poor and I paid extra for a 24 hour delivery which took 6 days. However, product availability and prices are good

Very poor service from this supplier. Their website gives the impression the items are in stock then days later I get an email saying they are on back order.
No ETA provided and no offer of a refund.
I’ve now emailed twice, no response. Can’t get through on their phone line.

I’d like an update to when I’d get my items as I’ve paid for them. It’s now 2 1/2 weeks.

I should have read the reviews on poor service before I bought.

Update - due to the lack of inaction from the seller I’ve now instigated a recharge from my card provider. I’ve updated the seller.

Based on my experience and others, I’d recommend not using this seller if you want peace of mind.

Great for the job

Excellent supplier, my go to place for everything DCC concepts. Very responsive to problems and replacements and give excellent DCC related advice. Recommended.

I purchased several items from KMS Railtech two weeks ago for my 6 year old son, including a Class 91 DVT and a set of magnetic couplings.

After removing the stock coupling and inserting the magnetic one, the assembly disintegrated immediately. I attempted to glue it back but this did not work. A few days earlier I had successfully attached the same type of coupling to the Class 91 locomotive and coaches without any issue, so it was clearly a defective part.

I returned to the shop and asked for a replacement and for them to raise the issue with Hornby. The staff were friendly and tried to repair it, but ultimately they told me I should deal with Hornby directly rather than replacing the part themselves.

I followed up with an email on 22 August explaining that Hornby’s own guidance is that the retailer must provide the replacement, but I have received no reply from KMS Railtech. Under the Consumer Rights Act 2015 they are obliged to replace or refund goods that are not fit for purpose.

The result is an incredibly disappointed 6 year old boy and myself left £90 out of pocket.

I chose to support a local retailer by shopping at KMS Railtech, but this experience shows why so many people now turn to Amazon and other large suppliers where consumer rights are enforced properly.

Communication wasn't great. I placed an order with their website giving the impression that the items were in stock, then had an email reply 2 days later to say some items were out of stock and on back order. After a week I hadn't had an update and had to email them twice to just find out what was happening with my order. I emailed to ask for a refund, didn't get a reply and a few days later my order was dispatched.
In fairness, the price of their goods was very reasonable but the really poor communication was not excusable in a modern age of email.
I wouldn't be in a hurry to order from KMS Railtech again.

Very competitive price and ex stock delivery, who could ask for more.

Arrived promptly in sealed original condition. Will use both gauges on EM club layout and 00 home builds.

Such pleasant customer service from Anni & Dave, a great team.
My parcel arrived very well packaged and in quick time.
Would highly recommend.
Thank you KMS Railtech. 👏🏻👏🏻

Im very happy with my S&DJR Jinty, it was good price and was delivered promptly.

Ordered some points, came quickly and fast in good packaging.

Collected my order and one of the items was found to have a fault. Easily organised a replacement with staff being extremely helpful thank you.

Competitive price, very reasonable postage cost, fast delivery and very well packaged. You can't get much better than that. Many thanks.

I have had an order waiting for 4 months with this retailer. After having one update after waiting 2 weeks I have had nothing since despite me requesting more information. My order was made in March and we are now in August. Lack of communication and ignoring requests for updates. Will not be shopping here again.

- Update 12/09/25:

I have had a single email to say they are looking into the order when I have already requested a refund. This was a month ago when I posted this review and still nothing. I would like my money returning so I can go elsewhere.

I placed my order at Easter and finally got it delivered at the end of July. I appreciate the long delivery time was not your fault. Although I tried on numerous occasions to phone and find out what was happening with my order I never managed to get through.
I did however get a number of email updates which were good to get.