Knoops Avis 

Incredible chocolate, 34% with seasalt is heavenly

Visited the Cardiff store - totally underwhelmed to be honest! Service incredibly slow - hot chocolate with cream and marshmallow but no spoon to fish out the marshmallow. Stools too low for the counter - tables too low for the chairs. No internet access available - my phone gave up after waiting 30 minutes for it to open. App doesn’t seem to bother to send confirmation email. Maybe 3* is generous …

My parcel is lost it has been in the West Midlands for three days now
I have tried to contact customer service but I've had no response
I am out of pocket and I do not have my order
Very frustrating and disappointing

I asked if the chocolate was sustainably sourced ie rainforest alliance, & the assistant said she had no idea.
Enough said.

We went to the Nottingham store today, which we have visited before on a few occasions. This time, we unfortunately felt that the woman serving us was hostile and not friendly or warm at all- very different to the other experiences we have had. It was quite a negative experience and it’s put us off going again.

Experienced a trivial issue with the app when ordering in-store (Cambridge, UK) so, per the advice of the in-store TM, emailed customer support. No response, not even an auto-reply acknowledgement. As a company they seem to be growing but their customer service is certainly lacking. PS: that TM was attentive. The next time we visited it was another set of staff and they barely acknowledged us, preoccupied w/ chatting and making drinks for their colleagues who were off that day (maybe don't advertise that so loudly). Seems like the policy of Knoops is to ignore customers. Shame, great product otherwise but small things like this leave a bitter taste.

Friendly relaxed atmosphere, the coffee is amazing!

Just visiting York and found this shop, we were so very impressed with how lovely this coffee is we returned a couple of hours later.

If you like coffee, try this place.

Thank you to Kit, you made a difference today.

Ordered item with next day delivery, days have passed and says on its way,courier site says awaiting parcel, took day of to accept parcel ,sent 2 emails to customer service, no reply to any,signed up to get 10% of 1st order only to be told item not applicable for code

The lads at the Richmond branch who served us on Thursday morning were the nicest - they were so helpful !

Cannot for the life of me get a response from customer service! I have spoken to staff in store and they are surprised. On the last occasion I contacted them over a week ago through the app, on the website and on the email with no response about wrongly being charged etc. I had previously contacted them on numerous occasions regarding many issues:
1. Extremely poor customer service from the covent garden branch, (over 3 months ago)
2. Linking my app to my student ID (over 6 weeks ago)
3. Great customer service in the Chelsea branch (two weeks ago)

The iced chocolate drinks are so delicious - especially with sea salt! Service can differ (along with wait time) but generally staff are polite and willing to help - I visited the Brighton store. Really cute place with a chill vibe.

Order missing and repeated emails/ enquiries through their website go nowhere, and no telephone number to contact anyone. Nice products but avoid ordering through their website!

Impossible to connect with this company. The in store assistant over charged me so had to generate a refund but the money has not gone back into my account . They have a call centre but only goes to answer phone and no reply back from the chat and in store where the mistake was made cannot help. Very unprofessional company. Now I have to get my bank involved. So wasting my time

At the Newcastle store ! Ordered 2 hot chocolates. Got given 2 milkshakes so no where near the order. Started out with horrendous customer service by focusing on the customers behind us and saying that our orders couldn’t be made as there was a 2 person queue behind us and the order was too “strenuous”. Only ordered 2 lavender almond hot chocolate. Got better at end as was told we could have our hot drinks. And was given the milkshakes for free. Didn’t really pay attention to customers tho.

The hot chocolate is lovely however, got the drink in the afternoon, 1 member of staff in the cafe and told me I couldn’t have lavender cause it takes too long to strain and there were 2 other customers behind me. I’ve worked in hospitality before and the point is that you focus on the current customer and not the ones after as that degrades a customers experience. You don’t refuse something because there is a line or you’re too lazy to do it.

Orange Dark Hot Chocolate is dope

I first tried Knoops in 2023 christmas time. And I just fell in love! Such delicious, luxury and chocolatey hot chocolate! And the marhsmallows, wow!!

At the end of last year I ordered the gift set for my brother's birthday. I had paid extra for the next day delivery but unfortunately they arrived late. When I brought this up with Knoops they were so helpful and offered a refund for the delivery cost.

I have since ordered again twice, once for another gift, and once for me! Being able to have the hot chocolate in the comfort of my own home was amazing. I will 100% be buying again, and again!!

We tried the Ghanaian chocolate drink, admittedly a low cocoa content: staggeringly awful, just tasted of sugar!

The chocolate is of very high quality and easy to make.

Loveddd itttt would definitely go back sad they shit stores