Knoops Avis 

Amazing concept! Personal favourite so far - 28% white chocolate mocha with added lemon.. there is so much choice and all the ones I have tried so far were delicious :) will be making my way through their menu!

Visited multiple locations & always on point, last visit was to Kensington (Oct)! 70% dark chocolate with an orange twist 😍🔥💯

Tried Knoops in store for the first time in London and loved the 54% dark hot chocolate so much decided to get a tube of flakes to take home and love it as much!

Best chocolate drinks out there, love the fact you can choose your percentage. Will defo be coming back

5* service and the most delicious hot chocolate, no one does chocolate drinks like Knoops. The best of the best!

Really great tasting hot chocolate with a variety of additional options that result in an excellent tasting drink. Service has always been great even when I’ve been in the stores during busy times. Highly recommend!

Absolutely love Knoops, delicious hot chocolate that never fails to disappoint. One of a kind in London, would definitely recommend to all chocolate lovers out there

My morning chocolate order had to be abandoned because there is not enough staff. I waited 15 minutes and had to leave. I did go back after my appointment and the staff honoured my order but still it took 10 mins. Life is too short for mediocre hot chocolate

Was delicious and beautifully presented!

Expensive though my daughter says worth it… but I think for the price the staff should occasionally break into a smile! All look like they are working the most miserable job in the world

Amazing drinks.
But, the most miserable, unwelcoming, ungrateful staff that I've encountered in a long, long time.
What a shame. It really does mar the experience. And for what they charge - good service really ought to be included.

Slow service and immature male staff on a Sunday. Maybe it’s the end of the day and tired. Chocolate is excellent, just a shame about the staff.

Okay, so after my first visit to the Knoops in Exeter, I thought I’d give them another chance, what a total waste of time, walked in and was waiting to get served, a few staff looked at me but NOT ONE had the common courtesy to smile or say “be with you in a minute” just looked right through me, another customer who was also waiting, jokingly said “friendly bunch aren’t they” and laughed, well that was enough for me and for the 2nd time I just walked out. I saw what I can only assume was the ‘manager’ but he was far too busy walking around and trying to look important to talk to the customers. Dreadful place will NEVER set foot in there again that’s for sure, rude, unfriendly and absolutely NO idea about customer service.

Avoid this company at all cost, a company who is very good at wasting your time and ghosting too. New store in Exeter doesn’t know anything about allergen or good customer service.

I went to store just now very excited then disappointed to start, staff not informative on chocalate notes onky one size £620 a total waste staff not smiling or inviting, i work in town 2 door's away, i wont come again, i will leave it to other people for there thoughts interesting.

Was chuffing amazing and chocolatey.....
Can't wait for more to open up so I can get a full fat chocolate goodness fix anywhere!

I’ve never been much of a hot chocolate drinker but then I got introduced to Knoops and now I’m a convert! There’s so much choice so I’m yet to complete the menu but I’m a big fan of the 34% with a hint of lime or the white chocolate milkshake is epic!