Knownhost Avis 93

A website with too much on it.

Other reviews point out a missing detail or spec, that is buried, or hidden away.

a better 'specs' page would solve all this

they are clearly outsourced, the entire lot.
the sales guy (paul), while I am sure I cannot speak his language, he could not speak mine, thus leading to constant misunderstanding of my questions

support is totally unreachable by phone, you have to open a case on line, through their portal, and maybe they call back or reply, if they call you need to be at your phone.
most will say 'cell phone' and call it a day - i need help now, not later, not waiting by the phone for a call, maybe

no phone support, you have to

I was initially very interested in using KnownHost because of their fast response time and what appeared to be a solid hosting offering.

However, after spending quite a bit of time discussing my requirements with their support team, I discovered a major issue that is not clearly disclosed on their website.

Their “Professional” shared hosting plan is advertised with “unlimited” features, but in reality it comes with a strict inode limit of only 300,000. This is a critical limitation that is not transparently listed, and it completely changes the value of the plan.

In my case, I have low traffic and minimal resource usage, but a higher number of files due to emails and parked domains. The plan would have been perfect otherwise, but the inode restriction makes it unusable. The only solution offered was to upgrade to a plan that is double the price, which is unnecessary for my actual needs.

I appreciate that they were honest when asked directly, but this kind of limitation should be clearly stated upfront. Marketing something as “unlimited” while having strict hidden limits is misleading and wastes customers’ time.

I am giving 2 out of 5 stars. One star for the fast response time, and one star for the friendly and helpful support.

I would have been happy to give 5 stars if the inode limits had been clearly listed on the website from the beginning, allowing customers to make an informed decision.

Overall, responsive support, but a lack of transparency regarding key technical limits.

We've had a website since the Mac desktop was a new phenom and everything was done with dial-up connections. So, we're OG on the user side, but depend entirely on our hosting company for anything on the server side. We have moved through half-a-dozen hosting companies over the years as we have grown. We were referred to Knownhost by "our man in Pakistan" (we needed him then - no longer do) after multiple battles with the mega-hosting company in Germany over a move from rack server to VPN. Knownhost transitioned our site flawlessly and promptly (flawless more important than promptness :) Their response to every support ticket in the 17 months since we transferred our business to Knownhost has been prompt, thorough, above-and-beyond excellent.
*Tips for viewers reading the one-star reviews: look at the date of the review, many are over a decade old; and read the replies by Knownhost. Haters will hate and blame others. ...just sayin'

I got so fed up with my Web hosting provider (who will go nameless) that I decided to switch the hosting of my websites, and I'm glad I did!

After a careful, thorough search I settled on KnownHost, in part because it's fiercely independent, not part of a big conglomerate, and my experience has been stellar:

• Migration was free, fast and efficient, even my tricky legacy apps.
• Support has been outstanding, fast and responsive.
• Performance has been spectacular. My websites have never been so fast!
• Ownership means they prioritize customers, not shareholders.

Bottom Line: Premium hosting at a reasonable price point, ideal for those who value quality over the lowest cost. Highly recommended.

We have been a KnownHost customer for at least 7 years. Each time we have needed customer support, the response has been very quick. They are incredibly easy to work with; clear instructions, knowledgeable team, and rapid response. Could not ask for a better experience.

We’ve been using KnownHost for many years now, and it continues to be, without question, the best hosting experience we’ve ever had.

Before switching to KnownHost, we evaluated and used multiple other providers, but none came close in terms of reliability, performance, server stability, and—most importantly—support. KnownHost truly stands out with well-optimized infrastructure, consistent uptime, and strong backend performance. When issues arise, their support team responds quickly with technically accurate, solution-oriented assistance.

What we value most is their integrity and customer-first approach. In an industry where price increases and compromises are common, KnownHost has consistently demonstrated a commitment to stability, transparency, and long-term value. Their recent communication about maintaining pricing despite rising industry costs reflects a level of trust and accountability that is increasingly rare.

Dan and his team are top-tier professionals with deep technical expertise. They understand the infrastructure at a systems level and genuinely take the time to ensure issues are resolved properly rather than temporarily patched. That level of competence and care makes a real difference.

It’s rare to find a hosting company that combines strong technical execution with reliability, transparency, and long-term commitment. KnownHost has earned our loyalty, and we highly recommend them to anyone looking for dependable hosting backed by a knowledgeable and responsive team.

5 stars without hesitation.

— Antonio

This review is not part of a promotion or incentive driven. This is a true customer that has had a good experience with KH....I had shopped around for a host for my website for about 6 months. I kept hearing good things about KH and decided to go with them. This is our first website and host and the customer service has been amazing. Several times I have had questions or problems with the website and they were very quick to respond and help. When they could have said, "you need to speak to your IT person for that" they didn't. They even spoke to me over the phone for a better understanding and resolution when needed. I will be a KH customer for as long as I need a host for my website.

We've been working with Knownhost for about 7 years now - maybe a little bit more. Their customer support is always there to help you whenever you need it.

Good VPS for my Minecraft server. Knownhost has been reliable and great to use, and they didn't increase prices on us during the RAM shortage.

I’ve been hosting websites for our clients for 15 years, and during that time I’ve worked with quite a few companies. The last time we switched was 1–2 years ago. We were with A2 Hosting for a long time, but we became increasingly dissatisfied with their support and hosting services.

After so many years, I have a very clear idea of what we need for smooth and sustainable operation, so I didn’t choose a company easily, but emailed each potential one individually and asked about everything that mattered. This is how I ended up choosing KnownHost, and we’ve been completely satisfied ever since, using a "semi-dedicated" package.

There was even a more complex support ticket where even the owner himself got involved for discussion. Also, our websites run with 99.99%-100% uptime (based on our own measurements), and honestly, this has been the best provider we’ve worked with so far.

Excellent service

I’ve been extremely impressed with KnownHost since making the switch. Their support team is easy to contact, and every time I’ve reached out, the response has been quick, professional, and genuinely helpful.

The shared hosting performance is excellent — everything runs fast and smoothly, which is a huge improvement over my previous provider. I couldn’t even get help from HostGator and was unable to contact them, so switching to KnownHost has been a game-changer.

Seriously happy with the service — highly recommended!

We used to be with Bluehost to host all of our domains, but they got too costly so we left. We’ve been with Knownhost for maybe 7 or more years now. We've had nothing but an amazing experience with them so far. The setup was smooth, everything runs reliably, and performance has been consistently solid.

What really stands out is their support - fast, knowledgeable, and actually helpful (which is very rare). Any time I’ve had a question or needed assistance, it’s been handled quickly without the usual back-and-forth. it feels like before you've even clicked send, they are back with a reply. And even when the issue is not caused by their end - which it never is - they still help me solve the issue. Who else does that? No-One!

It’s clear they know what they’re doing and take their service seriously. If you’re looking for a hosting provider that just works without the headaches, I’d definitely recommend them.

FYI, we have the "Professional Reseller" package and could not be happier.

I don't know how they are getting only 4.3 stars when their customer service has always been phenomenal. But what really impresses me is their tech support. They actually have agents working tech support that know all the ins and outs of a linux server, which is pretty incredible. There's never been a server issue that they weren't able to fix for me. Sure, it would be nice to be able to pick up the phone and talk to a tech, but that's not really necessary. They are so on top of the ticketing system that when you submit a support ticket for help, they normally get on it within 1 minute! That in itself is incredible. Some of the bigger companies have phone tech support, which I've had to use in the past, but they were useless. Many are kids just coming out of high school and have no idea how to manage a linux server. So Kudos KnownHost for having knowledgeable techs helping your customers! As far as the server technology, they are second to none. They now feature servers with high speed SSD Drives and plenty of memory for all your needs. Truly top notch. Can't say enough about them. Oh, and I've been hosting my sites with KnownHost for over 10 years at this point and hope to continue for many more.

I’ve been with KnownHost almost since their early days, and they have consistently delivered exceptional service. Their support team is incredibly responsive, knowledgeable, and always willing to go the extra mile.

I currently host multiple servers with them—five for clients, one for my girlfriend, and my own—and I’ve had zero issues across the board. That level of reliability is rare in hosting.

What stands out most is the peace of mind they provide. I can genuinely sleep at night knowing everything is running smoothly.

I strongly recommend KnownHost—not just for their competitive pricing, but for their top-tier infrastructure and outstanding customer support.

We've used KnownHost for about 9 years. Our experience has never once given us a reason to look elsewhere. As someone managing multiple client sites, this sort of consistency matters.

We use the DirectAdmin GUI, which is clean, fast, and intuitive. Uptime has never been an issue.

The few times I've needed support, I got an immediate response and extremely fast resolution; no scripted answer or runaround to be found here.

Pricing is fair, especially when considering they are not owned or financed by some Hell-oligopoly. They just quietly get better over time without jacking up rates.

I've found KnownHost to be an illustration of what managed hosting should be.

I've been a KnownHost customer for over 10 years, and they continue to exceed my expectations. Server uptime has been practically flawless — I honestly can't remember the last time I experienced any downtime.

What really makes them stand out is their support team. Every time I've submitted a request, the response has been fast, knowledgeable, and straight to the point. No scripted answers, no runaround — just real people who know what they're doing and actually solve your problem.

If you're looking for a reliable, independent hosting provider that truly cares about its customers, KnownHost is the one. Highly recommended.

Awful customer service. Thinks everyone is fraud. They say too many flags yet i have 800+ credit score. I gave my driver license and credit card screenshot showing it was paid. They reversed the payment, deleted my account, and never replied again. Horrible customer service. I called them and no call back. Stay far away. Something wrong with them in Florida.

my update 4/9/2026 - I had another host take the time and kindness to verify me and all went well. Fraud is high apparently so merchants are applying low thresholds so they don't get dropped and higher discount rates. Having taking credit cards 20 years ago i remember i was able to set settings about what will pass or not but obviously the stakes are higher now. Oddly the credit cards are happy to do a simple check and let it go through.

Ultimately I ended up at a VPS and used my Paypal with the same credit card and zero issues once again. It's understandable that red flags come up these days, but how you handled it is abhorrent and immature. You chose to be emotionally reactive and not return emails or a phone call. Hearing my voice you choose not to call me or you simply don't answer calls or listen to messages since it went straight to message?

Your reply says exactly who is running the company and it is not anyone with any maturity level that i would want to do business with. I am quite sure I am who I am. This was not a mistake, this is poor behaviour from young engineers. If you think a criminal would post a review, then you are lacking more than I thought. Hopefully some adults find their way in charge over there. I hope people see the truth here as they try to hide behind "mistakes happen" and we still think you are not real. By the way, delete my credit card and driver license photo I sent you. thanks!

I have been working with Knownhost for years.
Since my first webhosting service in around 2007, I honestly don't think I have had a better webhost.
Support is fast, helpful, and human.
They take responsibility and make things work.