We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Voir plus
L'entreprise a répondu
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... Voir plus
L'entreprise a répondu
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Coordonnées de contact
London, Royaume-Uni
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,8
Bien
365 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Koch & Köchin
Hello Kitty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I bought to replace a knife and it’s…
I bought to replace a knife and it’s simply no in the same league
26 mars 2024
Réponse de Koch & Köchin
Hi John,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Ordered Swiss Army knife and paid via…
Ordered Swiss Army knife and paid via PayPal. Didn’t receive order confirmation and when emailed company they were slow to respond.
24 mars 2024
Avis spontané
Great buying experience!
Victorinox Huntsman was listed at a 41% discount in your recent sale. It was so competitively priced that I couldn't resist ordering one, and it arrived two days later - ahead of schedule. I love it!
16 mars 2024
Avis spontané
Réponse de Koch & Köchin
Hello Luke,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Diabolical Customer Service
I bought a Nouvo cast iron pan from this company and the pot when rusty with my food still in the pot. I had followed the instructions of how to us the pot and it still went rusty. I tried seal with oil even though I shouldn't have to as it was pre seasoned.
I have tried contacting via online chat which is rubbish and also emailed
customer service, but the service is diabolical as no one response to you. There is no telephone number or address.
23 janvier 2024
Avis spontané
Réponse de Koch & Köchin
Hi Jenny,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Réponse de Koch & Köchin
Hello David,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
As described on time perfect 5*
26 février 2024
Réponse de Koch & Köchin
Hello Selvaraj,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
No problem
Ordered on a Saturday and delivered on the Tuesday. Great product at a great price. Would use again and would definitely recommend
26 février 2024
Réponse de Koch & Köchin
Hello Allan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Réponse de Koch & Köchin
Hello Toby,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Money taken but no delivery
Ordered a knife set a month ago. Money taken but nothing delivered. Chased up with emails to support twice and not heard anything back. Won't be buying anything from them again and based on my experience wouldn't recommend others to use either.
20 février 2024
Avis spontané
Réponse de Koch & Köchin
Hi Eleanor,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Quick reliable and great vendor
29 janvier 2024
Réponse de Koch & Köchin
Hi Stephen,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Very happy with knife set
29 janvier 2024
Réponse de Koch & Köchin
Hi James,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Order was quickly delivered.
29 janvier 2024
Réponse de Koch & Köchin
Hello Jenifer,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Top for Wusthof!!
Great choice of products, competitive price and quick delivery. Brilliant service. ⭐️⭐️⭐️⭐️⭐️
29 janvier 2024
Réponse de Koch & Köchin
Hi Justin,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Delivery is supposed to be 3-5 days…
Delivery is supposed to be 3-5 days ordered over a week ago now and had no updates at all nothing to say it has been shipped absolutely pathetic.
27 janvier 2024
Avis spontané
Réponse de Koch & Köchin
Hi Lucy,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Can you please reach out to us with the requested information, so I can assist you with this issue?
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Cherri
Quick service and good pricce
29 janvier 2024
Réponse de Koch & Köchin
Hi Nigel,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Great place to buy your Kitchenware at…
Great place to buy your Kitchenware at reasonable prices. Goods delivered in perfect condition and within timescale stated. Highly recommend.
26 janvier 2024
Réponse de Koch & Köchin
Hello John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Réponse de Koch & Köchin
Hello Linda,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Replacement of a faulty pan.
Ordered a cast iron pan, when it arrived it had a small whole in it, I emailed this company and within a few days I had a replacement. Great service. Will definitely use them again
5 janvier 2024
Avis spontané
Réponse de Koch & Köchin
Hello Janet,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Réponse de Koch & Köchin
Hello Ms Valerie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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