It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Voir plus
L'entreprise a répondu
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Voir plus
L'entreprise a répondu
There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Coordonnées de contact
Broome Street 407, 10013, New York, Etats-Unis
- koio.co
4,2
Bien
292 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Koio
Hi Elizabeth, we're so sorry you received the wrong item — it was a mix-up at our warehouse, and it shouldn’t have happened. We've issued a full refund and provided a free return. We truly apologize for the inconvenience, and hope you'll consider giving us another chance in the future.
Réponse de Koio
Hi Henry, I’m so sorry to hear the heel on your pair broke — that’s definitely not the experience we want you to have with Koio. We take quality very seriously, and it’s disappointing to hear this happened.
We’ve reached out to you over email so we can help make things right, whether that’s a repair, replacement, or refund.
Thanks for bringing this to our attention — and again, our sincere apologies.
Helped correct my order after I put in…
Helped correct my order after I put in wrong info
4 juin 2025
Avis spontané
Réponse de Koio
We're happy to help! Don't hesitate to reach out if you ever need help regarding an order. We hope you love your new Koios!
Great customer service
I ordered the wrong size, did an exchange in the store and it was sorted out perfectly by the staff with excellent customer service. The Capri Avorio is super comfortable and I will definitely get more colors! Overall great experience with this brand.
31 mai 2025
Avis spontané
Réponse de Koio
We're so happy our store team was able to make your exchange seamless, and that your Capris are super comfortable! They're our best selling style for a reason, and we look forward to you collecting more colors. Thanks so much!
Enough
Your Return policy is impractical.
Followup with the Balance on a Gift Certificate never happens
21 mai 2025
Réponse de Koio
Thanks for your feedback, Carter — and we're sorry to hear this felt frustrating.
Just to clarify, we accept returns and exchanges within 14 days of delivery for unworn items. If something made that process feel impractical for you, we'd really like to understand what happened and make it better.
Same goes for the gift certificate balance — that should absolutely be followed up on. Please shoot us a note at hello@koio.co and we’ll make sure it’s resolved quickly.
Excellent product and customer service
Excellent product and customer service. Koio's are the real deal. I have 3 pairs and purchased one more today. Phenomenal Italian white leather sneakers.
3 juin 2025
Avis spontané
Réponse de Koio
We're so happy to hear you're loving your Koios, and are excited for your collection to grow!
Réponse de Koio
Thanks for coming by!
Staff were very helpful and friendly…
Staff were very helpful and friendly -and the shoes are so comfortable from the minute I tried them
31 mai 2025
Avis spontané
Réponse de Koio
So happy you're loving your Koios! Thanks for stopping by.
Best white sneaker I’ve ever bought
Best white sneaker I’ve ever bought. I’m buying my third pair. I’ve worn them all over Europe and never had any issues. Worth every penny!
31 mai 2025
Avis spontané
Réponse de Koio
We love hearing this! Thanks for choosing Koios for your trip, and we're so glad we kept you in comfort the whole time. Enjoy!
Very helpful and accomodating service
Very helpful and accomodating service. Very efficient and answered all questions i had about the sizing. Will definitely be back!
31 mai 2025
Avis spontané
Réponse de Koio
Glad we could help, thank you!
In person final check did not disappoint!
Been eyeing these shoes online for a while. The shoes were great once I tried them on in person. Super happy with my purchase!
30 mai 2025
Avis spontané
Réponse de Koio
We're so glad you love your new Koios!
Amber and Barbara were extremely…
Amber and Barbara were extremely helpful. My visit at the store was quick and seamless
5 stars!
30 mai 2025
Avis spontané
Réponse de Koio
Thanks for shouting out our team members!
Réponse de Koio
Thanks for visiting! We're so glad you were able to find the right size.
May need to buy a back-up pair
These look and feel great. Did not have to wait long for shipping and got a promo for a percentage off which was an unexpected plus.
13 mai 2025
Réponse de Koio
We’re thrilled to hear you’re loving your Koios! We put a lot of care into making shoes that not only look great but feel amazing right out of the box, so it means a lot to know that came through.
Glad the shipping was smooth and that the promo was a nice surprise — we love being able to add a little extra joy when we can.
Enjoy every step, and don’t hesitate to reach out if we can help with anything down the road.
Réponse de Koio
We're so glad you love your Koios!
Ended up getting 2 pairs of shoes after…
Ended up getting 2 pairs of shoes after Amber and Ryan helped me out. Thank you!
26 mai 2025
Avis spontané
Réponse de Koio
Enjoy your Koios, and thanks for visiting our Soho store!
Great experience
Great service from Amber! Good recommendations and smooth experience.
25 mai 2025
Avis spontané
Réponse de Koio
Thanks so much for your review!
A+ variety & customer service
Incredible variety of color ways with even better service from the floor staff. 10 of 10 would recommended
25 mai 2025
Avis spontané
Réponse de Koio
So glad to hear about your experience at our Soho store! And thanks for appreciating our color selection as well. Enjoy!
I had a great experience with Amber
I had a great experience with Amber. She was very helpful and informative. She made me feel confident in my purchase. I certainly intend to recommend KOIO to my friends after the great time i had in store.
25 mai 2025
Avis spontané
Réponse de Koio
So happy to hear you had a great experience in store! Thanks for visiting us.
Great customer service!!
25 mai 2025
Avis spontané
Réponse de Koio
We're happy to help! Thanks for your review.
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