Had a Pre-Order for fire emblem Dagdan collection, eventually got cancelled due to insufficient stock. Konsole Kingz is a fine enough store however communication is not amazing. While I didn’t realise... Voir plus
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Pre ordered wolverine 3 weeks ago and still not even here. Comes on Tuesday a week after release! Terrible service would avoid at all costs. Will be returning order soon as it comes as ended just pick... Voir plus
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Ordered Mario Thousand year door and it arrived a couple days later and was considerably cheaper than everywhere else at only £26.99 brand new. The website is great and easy to navigate, no annoyin... Voir plus
Managed to snap up the last Xbox Series X Vanguard bundle at retail price. Absolutely excellent service, received next day (paid for this option). Packed very safely, all items present. Company a... Voir plus
À propos de l'entreprise
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Shop the latest games, consoles, pc, accessories, toys and many more.
Coordonnées de contact
Morritt House, 58 Station Approach, South Ruislip, HA4 6SA, Middlesex, Royaume-Uni
- support@konsolekingz.co.uk
- konsolekingz.co.uk
3,4
Moyen
38 avis
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Don't deliver what you order...
Pre-ordered Castlevania in August. Received cancellation week of release in October. Useless firm and recommend everyone stays clear of using them.
6 octobre 2026
Avis spontané
Réponse de Konsole Kingz
Hi Adam,
We have had several contacts with our supplier and we can only secure the standard edition.
We are sorry for any inconvenience caused.
Kind regards,
Konsole Kingz Team
It was little late but overall…
It was little late but overall experience was positive
17 septembre 2026
Pre ordered wolverine 3 weeks ago and…
Pre ordered wolverine 3 weeks ago and still not even here. Comes on Tuesday a week after release! Terrible service would avoid at all costs. Will be returning order soon as it comes as ended just picking it up after release.
16 septembre 2026
Réponse de Konsole Kingz
Hi Kyle,
We’re really sorry that your Marvel’s Wolverine order has arrived later than expected. We completely understand your frustration, especially as you pre-ordered well in advance of the release date.
Unfortunately, our supplier experienced an unexpected delay in getting the stock to us, which was outside of our control. We sincerely apologise for the inconvenience and disappointment this has caused.
We appreciate your patience and understand if you’ve decided to return the order once it arrives. Thank you for your feedback, and we’re sorry that your experience with us hasn’t been what we aim for.
Kind regards,
Konsole Kingz Customer Support
Serviceable store, good. Poor communication
Had a Pre-Order for fire emblem Dagdan collection, eventually got cancelled due to insufficient stock. Konsole Kingz is a fine enough store however communication is not amazing. While I didn’t realise they had sent an email to my junk about cancellation in fairness, but despite this i had sent many emails to their support email and received nothing. Additionally, I also phoned their number within the available hours many times and nothing again. Customer support is rough so I would keep that in mind when ordering.
17 septembre 2026
Avis spontané
Réponse de Konsole Kingz
Hi Harry,
Please check your spam/junk folder our email might have gone there.
We did contact you by email as soon as we became aware of the issue to explain that this limited edition had become extremely difficult to source due to very limited availability across all suppliers, not just ourselves. Unfortunately, despite our efforts, we were unable to secure enough stock to fulfil every pre-order.
In our email, we offered you the choice of keeping your order as a back order should additional stock become available, or cancelling your order for a full refund—whichever you preferred.
We completely understand your frustration, especially with a limited edition release, and we sincerely apologise for the disappointment this has caused. We appreciate your patience and hope we’ll have the opportunity to provide you with a better experience in the future.
We have also not received any email from you and we do not have a phone number just email contact.
Can u please send us which number you contacted? As mentioned before we do not have a phone number.
Kind regards,
Konsole Kingz Customer Support
PS5 Games
Received the game on time and in perfect condition. Not 5 stars due to issues with a pre-order that had to be canceled
4 septembre 2026
Did not fulfil pre-order
Pre-ordered a limited edition version of a game 3 months before launch, but this site has waited until 2 weeks before launch to cancel the pre-order.
I have now missed the option to pre-order from other sellers in the intervening months, and won't be able to get a limited edition copy.
No compensation has been requested on my end or offered by seller (for example a discount on the 'base' version of the game).
Very disappointed.
4 septembre 2026
Avis spontané
Réponse de Konsole Kingz
Hi Andrew,
We’re genuinely sorry that you were disappointed with your experience.
We did contact you by email as soon as we became aware of the issue to explain that this limited edition had become extremely difficult to source due to very limited availability across all suppliers, not just ourselves. Unfortunately, despite our efforts, we were unable to secure enough stock to fulfil every pre-order.
In our email, we offered you the choice of keeping your order as a back order should additional stock become available, or cancelling your order for a full refund—whichever you preferred.
We completely understand your frustration, especially with a limited edition release, and we sincerely apologise for the disappointment this has caused. We appreciate your patience and hope we’ll have the opportunity to provide you with a better experience in the future.
Kind regards,
Konsole Kingz Customer Support
Very fast & good commucation
Very fast & good commucation, i will be ordering again
13 août 2026
Avis spontané
Ordered Mario Thousand year door and it…
Ordered Mario Thousand year door and it arrived a couple days later and was considerably cheaper than everywhere else at only £26.99 brand new.
The website is great and easy to navigate, no annoying adverts, will definitely use again in the future.
20 juillet 2026
Avis spontané
Good deal and arrived well packaged and…
Good deal and arrived well packaged and very timely.
15 juillet 2026
Ordered an Astro Bot controller and the…
Ordered an Astro Bot controller and the box was broken seal opened and when I emailed them about it they told me that it was DPDs fault and asked for the tracking number after 2 weeks they replied and I'm still yet to get a reply. Don't order from these guys if you want your stuff to come brand new because they're obviously not.
11 septembre 2024
Réponse de Konsole Kingz
Hi Mani,
We can 100% guarantee that all items are BRAND NEW unless stated.
We take pride in our service and can assure you your controller is BRAND NEW and was packaged appropriately.
Kind Regards
it would have been a good experience…
it would have been a good experience but i did not recieve item on day that i paid for and actually it was 10 days later they did refund the next day delivery charge but the long wait to actually recieve the item was too long
11 septembre 2024
Réponse de Konsole Kingz
Hi Simon,
We kept you updated on these controllers as we were getting them after the release date which we emailed all customers.
We also told you to check your spam inbox in case our emails go there.
Konsole Kingz.
Easy transaction
Easy transaction. Parcel a little late as released on 6th Sept and received on 17th but hey.
11 septembre 2024
Réponse de Konsole Kingz
Hi D P Martin,
We kept you updated on these controllers as we were getting them after the release date which we emailed all customers.
We also told you to check your spam inbox in case our emails go there.
Konsole Kingz.
Giving 5 stars for customer service and…
Giving 5 stars for customer service and keeping me upto date, item was a little later than ETA but it was a high demand item, A* from me
11 septembre 2024
Unreliable
Unreliable
Pre-Order nope not at all. Got the item 11 days after release day. Was shipped and then recalled as I moved the delivery day by 2 days and still didn’t arrive on the day I requested. I will never use Konsole Kings again. I would rather use Amazon. I order this controller as I’ve never got any exclusive products and I regret every second of it.
11 septembre 2024
Réponse de Konsole Kingz
Hi Kyle,
We kept you updated on these controllers as we were getting them after the release date which we emailed all customers.
We also told you to check your spam inbox in case our emails go there.
Konsole Kingz.
I still haven't received my item!!
17 septembre 2024
Réponse de Konsole Kingz
Hi Paul,
We emailed you to check your tracking information as your parcel was shipped already.
After your parcel has been shipped we have no control over this hence why there is tracking information sent whenever a parcel has been fulfilled.
Konsole Kingz.
Will order elsewhere in future
Slow dispatch, not advised I needed to pay extra to have the game on the early release day, which should be obvious since I purchased the gold edition with 3 days early access, Charginf extra for that postage on top of the game cost is a bit much.
Plus the customer service is incredibly slow to respond
27 août 2024
Réponse de Konsole Kingz
Its a real shame that there are no more honest reviewers on trustpilot.
Hi Mark,
You bombarded our customer service team with rude emails and it is advised to allow 24-48 hour for a response. We also emailed you telling you that you paid for the standard shipping so you order will come after the release day.
We emailed you saying that if you wanted if you wanted your order on release day you would have to choose the preorder shipping option which is clearly shown when checking out. You do not need to be advised as it clearly states it on our website.
Kind Regards,
Konsole Kingz Team
Let you pay for something they don’t have.
Let you place an order then once you’ve paid they say it’s out off stock and that your due a refund the next day after ordering. They haven’t refunded or said how long it will take for it. How hard is it to know what you’ve got to sell and inform a customer when they’ll be refunded?
23 août 2024
Avis spontané
Réponse de Konsole Kingz
Hi Mr Wade,
We are very confused on this review as we cancelled your order respectfully due to the item not being in stock as we were only able to acquire a few as these are limited editions. As for refunds they are stated on every website which normally takes 5-7 days to process.
Great Luigi's Mansion 2 purchase
Purchased Luigi's Mansion 2. Received next day (paid for this option). All items present.
Company answered my queries promptly and professionally. Will buy from them again!
26 juin 2024
Avis spontané
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