Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
3,1
Moyen
15 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Best costumer service ever!
I wasn’t sure how to use it or how to open the serum vial, so I contacted customer service. They sent me video instructions and even a PDF with a treatment plan. Great attention to detail!
4 mai 2026
Avis spontané
The customer service is as great as the products!!
I needed to change my address after my order was confirmed, and Kelly handled it quickly.
28 avril 2026
Avis spontané
Please read the refund policy, before you order!
I was about to order the skincare product, but then I read their refund policy. They offer a 90 day satisfaction, or refund. If it doesn’t work for me (give it at least 4 weeks), I will only get a refund for any unopened, sealed; products, in the box it came in. And I have they have to agree to receive the return before it can be returned.I am responsible for all return costs. The elusive refund doesn’t apply to what I have used in the four weeks they feel is necessary for the best results. So if I try the product, which subtracts 30ish days from my ability to return, and I don’t see results, they refund for only unused, unopened items that came. This must be a lost in translation, situation. I have to pay for what I use, so they don’t care if I’m satisfied with their product. Most companies give your complete refund, even if you use it.That is a satisfaction guarantee. Some companies print a return label, just in case. Not this company. I would have to all return costs. In the end, I’d be paying for any of the products I’ve used according to their timeline, for best results. I’m also paying return shipping, too. This is so wrong on so many levels. I feel for those that order from this company believing they have a satisfaction guarantee. This refund and return policy is so sketchy. I cannot say if this product works, because I will not buy it. Koreanspa.co, shame on you. Your site is geared for those that think it might work, and since there are only 12 boxes left, buy quickly. Then you put a timer up for 10 minutes, I think. The buyer will only get the 60% off and free shipping if they order, right now. No, I won’t be ordering the skincare system. It might work, but this company seems off. Reading and comprehending the reviews above, the company blames the user for not using the tool, correctly.so no refund for the faulty tool or using it incorrectly. I’m sure think hard before you buy something from a company that seems, sketchy. Plus, it’s not a user friendly company to work with, in my honest opinion.
27 avril 2026
Avis spontané
Love the products!
I found it a bit expensive, but after using it, I’d gladly order again. I use 1 collagen ball every 2 days and then apply the collagen mask for about 20 minutes to lock everything in. I can already see some improvement in my fine lines, and I’m only halfway through.
24 avril 2026
Avis spontané
Impressive brand
I saw this on Facebook, and since my skin is very particular, I was hesitant at first. The packaging is beautiful, and the collagen ritual itself is amazing. After a few weeks of use, I started to see visible improvements in my jowls.
22 avril 2026
Avis spontané
Excellent costumer service….
My order was delayed by 4 days because I wasn’t home during the first delivery attempt. I reached out to Amy, and she contacted the courier for me and arranged delivery for the next day.
20 avril 2026
Avis spontané
Bogus money back guarantee, useless product
Same experience as others. Product doesn’t work, is hard to apply, getting an answer from customer support is near impossible and money back guarantee is not honoured. This time the reason was that I bought a special deal so not eligible for money back guarantee.
Absolute scam
26 mars 2026
Avis spontané
Réponse de Koreanspa
Hello Linda,
We’re sorry to hear about your experience and for any frustration caused. This is certainly not the experience we want our customers to have.
We would like to review your case in detail and understand exactly what happened with your order and refund request. In some cases, promotional or special deals may have specific terms, but we always aim to communicate this clearly and handle every situation fairly.
Please contact our support team (support@koreanspa.co) with your order details so we can investigate this further and try to find a suitable solution for you.
We appreciate your feedback and the opportunity to improve.
Kind regards,
Korean Spa Team
About nanoactive collagen system from Korean spa.co
Hi. I booked and got nanoactive collagen system in time.This is Ok. But I would like to complain about what the say to visual result on the face - this is total not true! I used this cosmetic more than two weeks - there is no result at all...Probably their product expect for very young people....But they didn't tell that...They showed pictures with good results,but this is not probably true...
4 mars 2026
Avis spontané
Réponse de Koreanspa
Hello Valentyna,
Thank you for sharing your experience with us.
We’re sorry to hear that the product did not meet your expectations. We completely understand how frustrating it can be when the results are not what you were hoping for.
While some customers may notice visible improvements within the first few weeks, results can vary depending on individual skin type, condition, and consistency of use. For many people, more noticeable changes may take a bit longer as the skin naturally renews over time.
We always aim to present our products as accurately as possible and never intend to create unrealistic expectations.
We would really like the opportunity to assist you further. Please feel free to contact our support team (support@koreanspa.co) so we can review your case and see how we can help.
Kind regards,
Korean Spa Team
BEWARE- do not purchase from this…
BEWARE- do not purchase from this company!
Koreanspa.co claims to offer a 120 day money back guarantee.
I ordered the hair treatment product in November and have been using it for 10 weeks with no change. I have been trying to get a refund from the company for the past month, but they only reply every so often , each time offering an 50% discount on future purchases and unwilling to honor their money back guarantee.
There is no where to leave a review on their website, and based on their practices and evasion of honoring returns, I am suspecting this to be a scam.
12 février 2026
Avis spontané
Réponse de Koreanspa
Hello Jal,
Thank you for taking the time to share your experience.
We’re truly sorry to hear that you feel this way, and we completely understand your frustration. This is not the experience we want for our customers.
Regarding the results, it’s important to note that outcomes can vary depending on individual factors, and some users may require a longer period of consistent use to notice visible changes.
As for the refund, we would like to clarify that our guarantee is subject to specific terms and conditions, which are outlined at the time of purchase. However, we always aim to handle each case fairly and transparently.
We sincerely apologize if our previous responses caused any confusion or delay. That is certainly not our intention.
We would really appreciate the opportunity to review your case properly and find a suitable solution. Please contact us (support@koreanspa.co) directly with your order details so we can assist you further.
Kind regards,
Korean Spa Team
I paid over £150 for this product and…
I paid over £150 for this product and the cartridge dispenser needle doesn’t work and I believe this is a scam, unable to get a refund. I wouldn’t recommend this product
31 octobre 2025
Avis spontané
Réponse de Koreanspa
Hello Josie,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating it must be, especially when the product does not work as expected. This is certainly not the experience we want for our customers.
Regarding the cartridge dispenser, this may be a usage or application issue, and we would be happy to guide you step by step to ensure it is working correctly.
We would also like the opportunity to review your case and assist you further regarding your concerns about a refund.
Please contact our support team (support@koreanspa.co) with your order details so we can look into this for you and work towards a solution.
Kind regards,
Korean Spa Team
Koreanspa.co refuses to honor moneyback guarantee
Koreanspa.co claims to offer a 120 day money back guarantee.
I ordered the hair treatment product back in early November. It arrived with a dispenser that did not dispense product. I have been trying to get a refund from the company for over a month, but they only reply once every two weeks, each time with an excuse and unwilling to honor their money back guarantee.
They have no reviews since July 2025, no where to leave a review on their website, and based on their practices and evasion of honoring returns, I am suspecting this to be a scam. I do not believe it is a real product as they claim.
17 décembre 2025
Avis spontané
Réponse de Koreanspa
Hello MCAR,
Thank you for sharing your experience.
We’re very sorry to hear about the issues you’ve faced and understand how frustrating this situation must be. This is certainly not the level of service we aim to provide.
Regarding the dispenser, this appears to be a defect, and we sincerely apologize for the inconvenience caused. This is not a common occurrence, and we would be more than happy to assist you with a replacement or guide you through a solution.
We also apologize for the delay in our responses. We are currently experiencing a high volume of requests, but we understand how important timely communication is and are working to improve this.
In terms of our money-back guarantee, it is subject to certain terms and conditions; however, we always aim to review each case fairly and find a suitable resolution.
We would truly appreciate the opportunity to make this right for you. Please contact us (support@koreanspa.co) directly with your order details so we can prioritize your case and assist you as quickly as possible.
Kind regards,
Korean Spa Team
I have a similar experience to one of…
I have a similar experience to one of the other reviews. Each serum bottle is supposed to last one session but half an hour later only a 1/4 is used. Its almost impossible to apply. It tastes like water. And I have sent three emails with no reply. Asking for further instructions, then finally my money back. No response. Despite advertising money back guarantee before 120 days. I think the product is a complete have.
I received a nice reply from korean spa some time after this review, as below, offering to make it good. I promptly sent off an email asking for the money back guarantee. That was some weeks ago and again, no reply. I can only assume that they replied to my original review only to make themselves look good but with no intention of following up.
19 novembre 2025
Avis spontané
Réponse de Koreanspa
Hello Dara,
Thank you for sharing your experience with us.
We’re very sorry to hear about the difficulties you’ve encountered, both with the application of the product and the lack of response — we completely understand how frustrating this must be.
Regarding the serum, its consistency does not affect its effectiveness. In fact, the lighter texture is designed to absorb more quickly into the skin and support better penetration. That said, usage can vary depending on the application method, and sometimes a bit of guidance can make a big difference in achieving the intended results. We would be more than happy to provide you with step-by-step instructions.
We also sincerely apologize for the delay in our replies. This is not the level of support we aim to provide, and we understand how important timely communication is.
Your request has not been ignored, and we would really like the opportunity to review your case properly and assist you with a suitable solution, including your refund request if applicable.
Please contact us (support@koreanspa.co) again with your order details so we can prioritize your case and resolve this as soon as possible.
Kind regards,
Korean Spa Team
Product not as promised and no support
The instructions are incomplete and inconsistent with the package contents. The serum doesn’t come through the microneedling tool. Company claims treatment will take 10 minutes. I spent over 1 hour and only 1/3 of the serum was applied. Haven’t responded to repeated requests for assistance with product.
28 octobre 2025
Avis spontané
Réponse de Koreanspa
Hello Sofy,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to face difficulties with the application and not receive timely support — this is certainly not the experience we want for our customers.
Regarding the microneedling tool, this may be related to the way the product is being assembled or used, and we would be more than happy to guide you step by step to ensure it works correctly.
We also apologize for any confusion with the instructions and the delay in our responses. We are actively working to improve both our guidance materials and response times.
We would really appreciate the opportunity to assist you properly. Please contact us (support@koreanspa.co) again with your order details so we can prioritize your case and help resolve this as quickly as possible.
Kind regards,
Korean Spa Team
Be cautious
I purchased the KoreanSpa “Micro-Infusion System Hair Regrowth Solution” and intended to buy only the 1-month supply, but I was also charged for and shipped a 3-month supply without my consent. This feels like an unauthorized upsell. In addition, the product is advertised as containing copper peptide and copper gluconate, which should give the serum a distinct blue or blue-green color, yet what I received is completely clear. This raises serious concerns about misrepresentation and product integrity. On top of that, their website is filled with glowing reviews but provides no clear way for real buyers to leave feedback. Between the unauthorized charge, misleading product claims, and lack of transparency, I cannot recommend this company and urge others to be cautious.
17 septembre 2025
Avis spontané
Réponse de Koreanspa
Hello Jessee,
Thank you for taking the time to share your experience.
We’re very sorry to hear about your concerns and completely understand why this situation would be frustrating. This is not the experience we aim to provide.
Regarding your order, it should never feel like an unauthorized charge. All orders are confirmed before completion, but we would really like to review your case in detail to understand what may have happened and ensure everything was processed correctly.
In relation to the product, while ingredients such as copper peptides are often associated with a blue or blue-green color, the final appearance can vary depending on the overall formulation and concentration. However, we understand your concern and would be happy to investigate your specific batch further.
We also appreciate your feedback regarding transparency and reviews. Customer trust is very important to us, and we are continuously working to improve our communication and overall experience.
We would truly appreciate the opportunity to make this right. Please contact us (support@koreanspa.co) directly with your order details so we can look into this as a priority and assist you with a suitable resolution.
Kind regards,
Korean Spa Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.