KOVI Fabrics Avis 

My fabric was never delivered, but they charged me for it. Customer service was awful and did not help.

I love KOVI Fabrics. Over the years, I have done several projects all over my home with KOVI fabrics. They are beautiful in appearance, quality and .durability. My friends and family have requested that I redue some of their favorite pieces once they see the projects I have done. They think it was professional done and that is the highest complement!!

I recently purchased fabric from Kovi. I had been searching for months for an olive green microsuede and I couldn't find the right color and quality. I found both at Kovi. I had a chaise lounge custom made with the Kovi fabric and it is beautiful. I would highly recommend them.

I searched online to find material to replace worn seat areas for two accent chairs. I stumbled onto KOVI'S website where I found complimentary fabric perfect for the chairs. The price was reasonable (on sale even!), delivery quick, the quality excellent. Customer service is exceptional. I highly recommend this company. Their selection is vast, quality and service a 10!

I ordered 13 yards of fabric that said it was gray/blue. When it arrived it was brown/green. I called and was told I could return. I shipped it back and it was signed for by a Kovi employee on March 8th 2016. Credit card was never refunded. Started calling April 21st and Dirk was looking into it. I had to call back for 5 days and was finally told that too much time had passed for a credit card refund so they were mailing me a check. Dirk confirmed my address and said I should receive in 3-4 days. I waited until May 3rd and had to call again , still no check. Dirk verified an incorrect address ? Then said he didn't know if the check was sent to that address?! I asked to speak to a manager and that's not possible. Only after my husband got involved did we find out that the company is in Hungry and Dirk is answering phones in New York. There is no one I can follow up with or talk to. On May 3rd Dirk said they were sending a check US postal service next day. It is now the 5th and Dirk won't answer the phone . I've left messages and haven't heard back. I'm waiting for $459!! They have had the fabric for 2 months now. Please do not order. We need to get attorney to handle this.

I ordered 27 yards of upholstery fabric. Dirk and I were in contact SEVERAL times, and I was being kind of a pain, because I needed/wanted the fabric ASAP. I cannot tell you how kind, patient, thoughtful, and how he truly exemplified the term 'customer service' . What a gem to have as an employee. I feel like he jumped through rings of fire, hoops and everything else, just to make sure I was happy. I am happy, and I will tell everyone I know just how great your company is.
I hope you know how fortunate you (Kovi Fabric owners) are to have such a dedicated employee. I could go on forever, but I think you get the point!

From my initial call to Kovi Fabrics, I had a very positive experience dealing with Dirk, who estimated the yardage I would need to reupholster a sleep sofa and love seat and answered my many questions about fabric options, including a beautiful chenille that seemed the perfect choice for me. Dirk was very knowledgeable, informative, courteous, personable. I truly appreciate such excellent customer service and will definitely come back to Kovi Fabrics.

Had a problem sofa seat cushion. Customer service was friendly and generous with their time and samples! It wasn't the money for them. Way!

Very good service, fast delivery friendly customer representatives.

My husband and I are upholstering two club chairs that he cherishes. The Kovi company sent constant email updates so I knew exactly when to expect my fabric. Even though the weather has been nasty - they sent the fabric in packaging that the elements could not touch :) Which was very reassuring!
Also, I received a followup email to ensure I was satisfied. I wish all companies were this efficient! Thank you Kovi!

I placed an order for 2 different fabrics on Jan 31 2015. One of them was backordered. I didn't receive the email I was sent regarding the backorder. Both of my fabrics were held because of the back order which made my job late in getting finished. When I called to check status and said I needed the one fabric right away, it was shipped promptly. The second fabric was never delivered. It was supposed to be available on Feb 16. I sent an inquiry on March 4th but haven't received a reply.
I'm sure your company usually does better than this but I am disappointed with this experience

What a great source with very helpful pleasant salespeople. Simply the best !

I received a few samples that I ordered, had my client take a look at them and then I ordered them that same day. I received my order within just a few days! Not having to wait forever for a fabric delivery is huge! If the fabric is held up so is the design.

Got my samples fast - thanks!

Very nice and friendly service. I had problems ordering some samples, and was helped immediately.
Thanks,

Dirk Anthony was very helpful & friendly & I love the product!!

Every time I had a question they were right on top of it. Shipment came quickly. Lots of support.

I ordered 2 yds of a fabric I saw while trolling for fabric for a sofa. The fabric that caught my eye depicted horses. I have a friend who is nuts about horses. I could see "birthday present." I could see "pillows." I crossed my fingers and ordered the fabric: it arrived via FedEx. Oh my, home run!!!! Truly beautiful fabric -- maybe a tad too much for a large piece but perfect for throw pillows. I would have had KOVI make them, but decided she'll love the fabric even more if she decides for herself.
Until I saw that fabric I never would have thought of giving fabric as a birthday present, but this fabric is so perfect and so different. I applaud KOVI for excellent service and selection, and I applaud myself for finding KOVI on internet.


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Kovi sent samples of their products that allowed me the choices I needed. Service was great and the product met all my needs.

The upholstery fabric I purchased surpassed my expectations, as did the customer service. I had an excellent conversation about my needs, and the fabric in question with a Kovi sales associate. He was extremely helpful, professional, and knowledgeable. I find that rare these days, and it influenced me giving this review 5 stars.