Krakow Direct Avis 

We booked through Krakow direct, called 1 day trip to Auschwitz Birkenau and Salt mines. We felt this is absolutely clear. However when the driver arrived 1 hour late. We were told we were only booked on the Salt Mines tour.
We travelled to Krakow, primarily to visit Auschwitz. Completely misleading .

Don't ever book this company !
Unreliable, unprofessional.
We booked a tour from Krakow to Auschwitz with enlish guide. We waited 6,5 hour in the line to get entrance, then we got a polish guide and didn't understand a word.
KrakowDirect refuse to pay back our money. Avoid this company !!!!

Terrible. Worst tour operator ever. Don't book. Very unprofessional. Did not adhere to what was advertised. Do not book with them. They didn't even refund.

EVITAR!
El precio solo incluye el transporte, es un timo.
Reservamos por 37€ por cabeza en Get Your Guide. Pones una hora y te dicen que no te la garantizan. Pusimos 7h y tuvimos que estar a las 5:15 de la mañana. Hasta aquí bueno.

Luego resulta que en su pagina en el “no incluido” solo pone la comida, así que das por hecho que incluye entradas, pero no. Hasta que no reservas no te pone (con una frase confusa) que no están incluidas las entradas. Pero en el anuncio pone Tour con guía y entradas. Pero ni entradas ni ellos te guían . También pone sin colas y SORPRESA, haces cola. Luego te dicen que el tour es en inglés y SOPRESA otra vez, resulta que no hay entradas y acabas haciendolo en POLACO para no perder el grupo. Salimos todos realmente cabreados. Un TIMO! Voy a ver como puedo reclamar.

DON'T TOUCH THESE TWO COMPANIES WITH A BARGE POLE. Prime Holidays together with Krakow Direct. They scam freely although they'll always be happy to steal your money. I booked with them via Prime Holidays. I strongly recommend avoiding both of these dishonest companies who took my money and failed to deliver. I gave them time to put things right but they failed. BEWARE!! YOU HAVE BEEN WARNED 🤬🤬

I read a few reviews on here and got a bit spooked out! So I called them and they were great!

Soothed my nerves straight away and gave me detailed guidance on my trip to auswitz

Was picked up and dropped off at my hotel
Skipped the Q!

English speaking guide who was very pleasant

Excellent day!

AVOID AVOID AVOID!!!!!!!!

Krakow Direct are a group of misleading scammers. The front page on get your guide.com advertising ticket and queue jump tickets. For only our driver to question whether we did have tickets. We rang up KrakowDirect, the lady on the line was dismissive and hung up on us without giving a clear explanation.

The whole advertisement is misleading and downright a scam.
Only once you have paid for your tickets will it show “Without Entry Ticket”.

In the drop down menus of additional information, it explains the tour - that you will have a guide, queue jump and the duration of the trip is 7 hours. All to lead you into believing you are booking a ticket. There is only one sentence that explains where tickets are not included.

Under what’s not included? Only food & drink unavailable. No mention of no admission ticket.

All in all it is a tourist trap. AVOID!
- only redeeming factor was our driver to and from

Scam!!!!
Travelled to Poland after booking our tour to Auschwitz with this company! Only reason to visit Poland was this tour.
Booked, paid and confirmed a month in advance only to find out upon arrival in Poland this company had not booked our tickets at all. Was made to queue for 3 hours to not gain entry to Auschwitz.
Paid €336.00 for pick up, no queues!!!
Extremely frustrating and disappointing!!!
After several phone calls to the office and emails we still have no response or communication from this company.
After looking into this and speaking with the lovely locals of Poland, this happens again and again via this company.
Avoid this company at all costs.
Plus the taxi fares are more than double you’d pay from any other local company including uber.

I booked private transfer for just the 3 off us, from my accommodation at 7am. The previous evening I was emailed to say pick up had changed to 5am with no explanation as to why. I eventually managed to find a contact number and spoke to someone who more or less said it's the only slot now available, take it or leave it. Obviously I had to accept it but then I ended up being picked up by minibus and taken to a large coach. This is not what I paid for.
I am trying to get confirmation from Krakow Direct that I booked private transfer but this is not forthcoming.
I spoke to someone on the tour and they had also had a similar experience but we're picked up at 4am and then had to sit on the coach for nearly 2 hours and wait for Auschwitz to open!
Apparently, (according to an open and honest tour guide), the reason you have to get there early is because at the point of arrival, although you have technically paid for it, you don't actually have a ticket. Auschwitz only allow so many bulk coach tours in one day, hence getting there early doors means your guide is guaranteed to get your tickets.
There's a feeling of something underhand here and I would take the advice offered by this guide, which was book direct with Auschwitz yourself and arrange an Uber. Don't worry about having a guide, there's plenty of detailed information and signposts to guide you through at your own pace.
Basically - avoid this company when booking a tour.

Absolutely outrageous experience with Krakow Direct through GetYourGuide.

We booked a tour to Auschwitz thinking we had real skip-the-line tickets — exactly as advertised. Then, only the day before, they suddenly informed us that tickets were “not guaranteed”.

We showed up at 6:30 a.m., left early, and arrived around 8:00–8:30 a.m. — only to be told there were no tickets left. The entire bus agreed — we’d been fooled. Everyone thought we had a proper guided visit, not just a transfer.

And what did we get for €37 each?
👉 Just a bus ride, nothing more.
👉 No entry, no guide, no assistance.
👉 Told to wait until 6:45 p.m. for the return bus — that’s over 10 hours doing absolutely nothing — unless we paid extra for a train back to Krakow.

The guide couldn’t care less. No empathy, no help, no responsibility — just “Too bad.”

And if you’re “lucky” enough to get a free last-minute ticket yourself? They don’t even compensate you by giving the audio guide or the promised booklet included in the tour. Nothing at all.

We came all the way to visit Auschwitz — and ended up standing in front of it, unable to enter, watching others go in. It was humiliating. There are buses for under €5, yet we paid €37 just to be stranded in front of one of the most meaningful historical sites in Europe.

Do NOT book with Krakow Direct.
They mislead customers, offer no real service, and show zero respect for visitors. A complete scam and an absolute disgrace.

Went to auschwits trip and had a tour guide called walker, couldn't fault him very well knowledge and informative from start to finish

Booked auswitch trip, asked for a early morning trip as I was leaving the same day,msg me the day before trip ,pick up time between 12.30-12.55 pm absolutely a waste of time. Would advise everyone to avoid using this company, 😞

Do not touch this company, falsely advertise their auschwhitz tours stating they have pre-purchased your tickets and have the use of an English tour guide., this is totally fictional, your trip gets changed with less than 24 hrs to go, making it impossible to apply for the refund on their site. A 7 hr trip can quickly turn into a 15 hour trip, pick up changed to really hours of the morning, having to queue for hours for your tickets and not guaranteed one, no English tour guide available
Absolute scam, Krakow Direct should be upfront and let people know your tickets are no pre-purchased
BEWARE THIS COMPANY WILL TAKE YOUR MONEY IN RETURN FOR NOTHING

Ho ricevuto un messaggio alle ore 20 del giorno prima della partenza per la visita prenotata al Museo Auschwitz - Birkenau tramite whatsapp che mi proponeva la partenza alle ore 3:20 di notte. Il museo apre alle ore 7:30. Mi è stato rifiutato il rimborso motivando che pagando avevo accettato le clausole del contratto; sul biglietto fra le clausole c'è scritto che la partenza poteva avvenire a partire dalle ore 5:30. Non è possibile avviare una causa legale perchè il fornitore non ha sede secondaria in Italia.

We had a fabulous tour to the Salt Mines. Pick up time and location instructions were clear and easy to follow. Our driver Michael was lovely and very helpful, he even offered to drop us back off directly at our apartment.

We were not informed in the right way for this very expensive tour we needed to be picked up at 7.30 pm and only can enter a polish speaking guidetour at 1.15 pm. We now can opt for a refund of 15% but this is rediculous

Only 1/3 drivers won’t leave you stranded at the site. Mine left me In Auschwitz-Birkenau without checking where I was. The company said he had the wrong number (BS), I was lost and had no one to contact except their office by email (what if I didn’t have internet?) and also said he waited an hour (BS).

Be careful because they said they will give me a new driver and he drove away as well. I needed to literally find their van in the parking lot and sit in it for 3 hours in order not to miss the ride back.

Also the reservation said an English tour and I got the tour in polish with an English book to read about it. Bad

This company is shameful.

They were very happy to take our money for a tour. Pick up at 7.30am, changed late the day before to 5.45am. Very inconvenient but okay.

Then on the day it becomes clear they have not actually got us tickets and there is a 2.5 hour queue we need to wait in to get the tickets. Then because we got tickets on the day, a 3 hour wait to enter the museum. So 5 hours wasted effectively because they greedily took our money without actually having tickets to sell.

The offer of a free lunch was offensive for the complete waste of our time and the contempt in which we were treated.

Be very careful about this company. For us it was effectively a very expensive taxi service.

My experience with this company was disastrous. I booked in advance for an 8:00 a.m. tour of Auschwitz. I asked the day before if I could change to an afternoon tour of Auschwitz. I was offered a 2:20 p.m. tour. I accepted and ended up in a pointless salt mine, with 50 floors to descend on foot and 4 km of tunnels to explore. When I got back to the hotel, I asked for a refund. Krakow Direct offered me a 4:30 a.m. tour of Auschwitz instead, which I declined.
Run away!

We paid over €500 for a disaster trip to Auschwitz! Our original tour operator cancelled on us last minute so we booked with Krakow Direct through our hotel. We had to meet at 7.30 am 1km away from our hotel, the driver Jay was really lovely-the only highlight of the day! We arrived to Auschwitz at 8.40 am only to join a queue that we waited in for over 3hrs (in 30° heat!), when we got to the top of the queue we were told that the next English tour was at 2pm- 2 more hours of waiting!!! So after 5 hrs we headed off on our tour, we were literally frogmarched around, it felt very insensitive- literally like walking on graves. We decided not to go ahead to Auschwitz 2 and had to wait another 2hrs for the bus to return us to Krakow (1hr drive away). All in all about 12hrs of time spent badly. Would not recommend at all. None of the correspondence gave any details that we would have to wait, I wrongly assumed that by booking through the company that we were buying tickets for the tour but no they are just drive you there and back, they purchase your tickets for you after an extremely long wait.