placed order for electric bain marie, a sadette and gn pans. I recieved an email informing me the bain marie and sadette are out of stock and will refund me but still sending the pans which i then did... Voir plus
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Lisez les avis des autres
Damaged items arrived on Friday when I wasn’t there (obviously package had been dropped). When I returned to work on Monday and saw the damage they refused to refund as it had been more than 24 hours... Voir plus
I am very pleased with the quality of the Red Tray & it is exactly the same design what is being shown on their website . It does keep Crockery cutlery manageably stable on it . But do not expect th... Voir plus
L'entreprise a répondu
Very disappointed. Brand new commercial machine delivered with faulty middle burners that fail to light up. I reported the defect within 24 hours with full video evidence, but customer service has ign... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
KRD Catering - a leading UK supplier of commercial catering equipment, offering a wide range of cooking, refrigeration, food prep and display equipment at competitive trade prices.
Coordonnées de contact
Unit 8, Sharvatt Business Centre, Keats Road, DA17 6BP, Belvedere, London, Royaume-Uni
- 01322 923 522
- info@krdcatering.com
- krdcatering.co.uk
2,3
Bas
216 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 29 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de KRD Catering
Thank you, Mr Moyle. We're pleased your gastronorm pans arrived on time and that you were happy with the service. We appreciate your review.
Jude, KRD Customer Support
Réponse de KRD Catering
Thank you, Wendy. We're delighted you're pleased with the pizza oven, the price and our service. Thank you for choosing KRD.
Jude, KRD Customer Support
Réponse de KRD Catering
Thank you for your review. We're pleased the fryer arrived on time and is working well for you. We appreciate you choosing KRD.
Jude, KRD Customer Support
Great service
18 juillet 2026
Réponse de KRD Catering
Thank you, Desmond. We're pleased you were happy with the service on your sausage filler and weighing scale order. We appreciate you taking the time to review us.
Jude, KRD Customer Support
Réponse de KRD Catering
Hello Sheila, we are sorry your order has not arrived. Royal Mail has unfortunately lost the parcel and we raised an investigation with them on 31 July, which can take up to 14 days. We will contact you as soon as they respond. If you would rather not wait, email info@krdcatering.com and we will look at the options. Jude, KRD Customer Support
I bought comercial rice cooker from…
I bought comercial rice cooker from this company, upon receiving it has EU plug, which was not stated on the intruction i have to return it un use with my own money, The company collected delivery from me,
Now i have e mail them for my refund no reply , at all.
I though i might replace with another product but am scared it my be EU plug.
Poor customer service.
I need my refund back
22 juillet 2026
Réponse de KRD Catering
Hello Mabel, we are sorry for the frustration. Your refund has been processed. On the plug, the listing describes this as a hardwired appliance with no standard plug fitted, and the loose EU plug in the box is factory packaging rather than for UK use. Jude, KRD Customer Support
The device was not heating very hot and…
The device was not heating very hot and all they said was send a video by email. had to chase for whatsapp hopefully they can sort
18 juillet 2026
Réponse de KRD Catering
Hello Dominic, thank you for sending the video over on WhatsApp. It is with our technical team now and we will come back to you with the next steps to get the warmer sorted. Jude, KRD Customer Support
Good machine
23 juillet 2026
Réponse de KRD Catering
Thank you, Infali. We're pleased you're happy with the equipment from your order. We appreciate you choosing KRD and taking the time to leave a review.
Jude, KRD Customer Support
Selling a pizza oven on a 13amp…
Selling a pizza oven on a 13amp plug.which pulls 4.5kw just don’t work ! Then they wonder why it blows the fuse box melts the plug and not interested , when you complain ! Still didn’t respond when we reported the fryers we bought , when they didn’t tighten one of the fixings and flames came out ! AVOID ! Go somewhere else !
22 juillet 2026
ultraviolet fly zappy thingie
Ordered an ultraviolet fly zappy thingie. Great price and quick delivery. Flys be gone.
Thanks
18 juillet 2026
Réponse de KRD Catering
Thank you James, flys be gone is exactly what we like to hear. Enjoy it. Jude, KRD Customer Support
If there is a zero review
If there is a zero review, I will offer. This company is yet to deliver my goods, I wrote to them with no response. The delivery company they used reached out to tell me that the goods they sent was damaged and has been returned to them after I kept calling to know their delivery date. My service is due to open but with no product intended to serve my customers.
There is no mode of communication, mail was sent with no response till now.
21 juillet 2026
Réponse de KRD Catering
Hello Lekan, we are sorry your order has not reached you. We have searched our support inbox and cannot locate your message, so it may not have reached us. Our team has now contacted you directly to get this resolved, and we will arrange redelivery as a priority. If you do not see our message, please email info@krdcatering.com with your order number. Jude, KRD Customer Support
Hi I’m buy for krd 2 door fridge to…
Hi I’m buy for krd 2 door fridge to much noise cool fine lots water inside come
18 juillet 2026
Réponse de KRD Catering
Hello Harjit, thank you for the feedback. Noise and water collecting inside can often be resolved with levelling and a drain check, and our team can talk you through it. Please email info@krdcatering.com with your order number and we will troubleshoot this with you. Jude, KRD Customer Support
Réponse de KRD Catering
Thank you Mauro, glad everything arrived as it should. We appreciate the support. Jude, KRD Customer Support
I Purchased £3000 worth of goods
I Purchased £3000 worth of goods. The oven is not good Quality and too big. I explain to them to return it. they said we need to bring to them. you need a lorry to carry this and I said you can have extra delivery payment to pick it. this item is more than 100kg. I explained I am not in good health to carry this Item. they gave me 14 days to return it. no courier service take this item, because too heavy. finally I got someone. now they said they are not take this item back. This company is not working under UK law. This company is not care about consumer rights. please please never ever order anything from this company. I think gov. need to take action against this company.
1 août 2026
Avis spontané
Réponse de KRD Catering
Hello Jo, thank you for speaking with our team. Although the original return window had passed, we have offered an exchange on the oven and our support team is in direct contact with you about the next steps. Please reply to our latest email and we will get this arranged. Jude, KRD Customer Support
This company is something else.
This company is something else.
I contacted them because I wanted to buy a mixer from them but I needed an invoice to be sent to me first. I sent an email with all the details written of how it should be. They replied after few hours wrong details entered. OK I write again what details they should add, after few hours wrong details. I even made a file of how it should look the invoice, they replied we cannot change the invoice on orders done. Which order exactly? Waste of time DON'T BUY FROM THESE PEOPLE THEY MIGHT HAVE CHEAPER OPTION BUT CUSTOMER SERVICE 0
2 août 2026
Avis spontané
Réponse de KRD Catering
Hello Giuseppe, we are sorry about the confusion with the invoice details. We have now issued the invoice made out to VAXX LTD exactly as you requested and sent it to your email, with delivery free of charge. If anything on it needs adjusting, just reply to that email and we will correct it straight away. Jude, KRD Customer Support
Instructions r useless equipment came…
Instructions r useless equipment came all marked
23 juillet 2026
Réponse de KRD Catering
Hello, thank you for the feedback. We are sorry the unit arrived marked and that the instructions fell short. Please send photos and your order number to info@krdcatering.com and we will put this right and help you get set up. Jude, KRD Customer Support
One of the worrying factors of to…
One of the worrying factors of to orders and delivery was horrifying stage conditions of management uncertainty I waited for Many weeks and Missing 5 items orders. When I call them not interested then I emailed response come 3 week later. They refund of missing items but it make 3 weeks delay to open my restaurant I have to to re order another company very sad I will never order again with krd
18 juillet 2026
Réponse de KRD Catering
Hello, we are sorry about the delays and the missing items on your order. The missing items were refunded, but the communication clearly fell short of what you should expect. We have been strengthening our support team to respond faster. Jude, KRD Customer Support
I had brought the £137 dispenser and I…
I had brought the £137 dispenser and I received it quick however there was a fault with the liquid squirting up through the pump barrel and i have sent in a request to get this rectified along with video proof and still no reply or replacement this is unacceptable as they take payment straight away. I’m not an unfair person just want what I paid for and to be replied to promptly! No happy as no functioning equipment!
18 juillet 2026
Réponse de KRD Catering
Hello, we are sorry about the fault with the dispenser pump. Our team has replied to your email asking for a short video so we can diagnose it. We understand you sent one via Facebook, so if you can attach it to the email thread instead it will reach our technical team directly and we will get this resolved for you. Jude, KRD Customer Support
Quality of products is very cheap
Quality of products is very cheap, can't use for commercial use. No customer service where it can be discussed for quality or replacement or return. Once you placed order your money gone.
Not value to spend money not recommending
18 juillet 2026
Réponse de KRD Catering
Hello Husein, we are sorry to read this. We would like to understand what went wrong with your unit and help resolve it. Please email info@krdcatering.com with your order number and details of the issue. Jude, KRD Customer Support
The cooker l bought didn’t work and l…
The cooker l bought didn’t work and l can’t get refund they want me to take it apart to see what wrong with it.
Good way to get 100 hundred bad reviews.
18 juillet 2026
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