la-lumiererouge.com Avis 

I bought this lumiere rouge and got to use it for about 1 month, the electrode part stopped working, customer service was absolutely NOT helpful. No offer of replacement, save your money & buy another product somewhere else

I have bought lumiere rouge after one friend recommended it to me, and it is becoming my daily skin care tool. At first I thought it would be like the old fashioned eye massage pen. The combination of LED light and radio frequency is definitely a great improvement comparing with old machines. I enjoy doing this every two days, I can feel huge improvements in my face.

The product was faulty and I asked for a refund or replacement. Several emails between myself and Victoria Branson resulted in nothing but empty promises. Eventually the emails I sent became undeliverable.

I have been using my device for a week and it is working great. My skin looks smoother and softer and the fine lines that were developing around my eyes have visibly faded. If I feel acne coming on it calms down the bump and away it goes! Happy I purchased the device.

To say I am happy is an understatement! I'm AMAZED! My hyperpigmentation on the forehead has already diminished and my skin feels so much firmer, the laugh lines are beginning to decrease too. I am also using on my thighs, neck and hands. Loving it.

I ordered in Jan 2022, a year later and l have not received the product and have not received a refund. I have sent over 15 emails and used messenger before it was blocked…… l receive the same automated email as others with apologies and promises but never any product…….

I love my Lumiere Rouge! Overall texture of my skin, appearance of pores is greatly improved and even deeper wrinkles are definitely softening.
I am 54, and I can count on one hand the number of reviews I have been inspired to write for a product. This is one of them! Lumiere Rouge is worth the money because it delivers results.

My kit arrived Monday night. I’ve been using it twice a day for 10 to 15 minutes each time. I see a difference and it’s only been 4 days. The first day my skin got dry and sort of red, but that went away and the ensuing days I’ve got smaller pores and tighter skin. I’ve had and continually used a Nuface Since 2012. That works but this works better. And footnote-it’s way cheaper. The customer service is prompt and very friendly, overall great experience and I’m very happy.

Before I order, I check the reviews, the company has 5-star reviews, I don't know if they are fake reviews, but my experience was not good, I order at the beginning of the year, and up to today I am still waiting for the product or the refund, by the way, if the delay is more than 3 weeks, call your bank and cancel, is the only way to get a dispute and get your money back, after 30 days, your money is gone and is more likely that you will not get it back.
Here is a sample of the last email that I receive from the company.

Victoria Branson
To:martha garcia
Order #10619
Thank you Martha!

Wed, Jun 1 at 12:17 PM

Hi Martha,

I appreciate the delay has been longer than expected which has been frustrating for you.

We have contacted the delivery partner who was handling your order to see what has caused the further delivery delay to the re-shipment of your order. They have recorded that the courier may not have scanned the parcel which is not the resolution we had hoped. As they have classed the parcel as lost in transit we have prepared a new order to be sent out to you immediately should you still wish to receive your order.

I would be so disappointed if you're not able to try your Lumiere Rouge as a result of this error as I know how excited you must be to get started. I have escalated the issue to the fulfillment team and they will endeavor to get your order out first thing tomorrow if you are happy for us to do so.

I want to ensure that you receive your order speedily and I am so upset about the delay caused which has led to a diminished customer experience with us.

I would like to communicate to you that we value you greatly as a customer and that this is not a typical experience from us and would like to apologize once more.

Best wishes,

Victoria

Jeg bestilte denne for ca tre år siden, etter å ha ventet på produktet i nesten ett år kom det endelig. Men det virket én gang, også ble den helt død. Måtte til slutt ta saken gjennom PayPal, men fortsatt hverken svar eller refusjon. Så hold dere langt unna. Dette er bare svindel😡

Class action suit. Please be in touch if you are interested in pursuing this further through the courts. Send a message to kwenyon at hot mail dot co dot uk
A year later and still no refund or device. They seem to keep promising you it’s on its way, right up until you reach the PayPal limit for claims.

I ordered a product in 2021 - it never arrived. I was sent many many emails telling me there were delays due to covid, shipping, I lost count of the excuses.
No item ever arrived and my refund was never processed - they just blocked me on facebook when I left a comment and ignored my emails. Complete scam of a company.

I placed an order, never received the product and was promised a refund in writing. I have now had 13 separate emails from their customer service department promising me a refund, but it has not arrived. This has been going on for 3 months. I have tried everything, but they now just ignore me. I cant find an address or phone number for them or where they are registered as a company, it is really shocking and disappointing that this type of thing is allowed to happen and they seemingly can just get away with it. Very, very disappointing

They sent a product that didn't work.
Then ask for a video as proof.
Then ask for another video.
Then promised 'We will send a replacement asap'.
2 month gone no replacement and several emails promissing it's on it's way.
Then I ask for my money back.
I have now been waiting for another 2+ months for the money and they just keep promising 'they are on their way'.

Be aware their customer service is extremely good at keepimng you waiting, but it's all 'hot air'. Nothing happens. They will probably reply here also (again and again) with a kind 'money is on it's way, sorry'.

So stay away it's a fake company all the way through.

Meget utilfredsstillende kundeservice. Den lovede refundering pga. defekt vare er udeblevet trods talrige henvendelser igennem de sidste 3 måneder