La Belle Perfume Distributors Avis 

La atención de la vendedora es muy mala

*Updated 4/29/26*

Terrible systems in place!

First they grab your attention with a pretty good price, but that is where the ridiculousness begins.

I bought 1 fragrance on 4/7/26. After 2 days I started getting emails about my package being at the Gofo(shipping company) hub in Atlanta, GA as of 4/10/26. I then received on average, 4-5 emails everyday including today(4/20/26). Guess what though? I still have yet to see any change in the location of my package. So for 10 days it evidently it still at that same hub waiting to "process".

So on 4/15/26 I start trying to contact them. First, they don't have a phone number, which makes sense now that I see how their operations are ran. They DO NOT reply to emails. I have sent about 3 of them. Their "chat" system is just a useless AI set up and does not actually answer anything nor does it connect you to an actual person. So I haven't been able to actually reach anyone at that company at all.

So I decided to reach out to GOFO seeing as they are the ones that supposedly have the package to begin with. I started reaching out to them on 4/10/26 after not seeing any change in the tracking info from the many emails I had received. They kindly told me to wait until 9 business days had gone by and if nothing changed to contact them back and they will cancel and refund the purchase. Because their words..."It is a sign the package must be lost." Just like that... the way the person said it was as if things get lost all the time there and it's just normal.

Well it has been over the 9 business days and I reached out to them again! But, this time GOFO tells me to contact La Bella for a refund! Wtf?! What happened to them taking care of it as it was listed in their possession via the tracking emails?! I kindly told them that it is not possible to get in contact with them. The person puts me on hold and then the call disconnected. So yeah I got hung up on because they didn't want to figure out what to do as I was obviously told incorrect information.

So now I have a company that is AWOL and almost seems to be a fake or scam. A "shipping" company that has my package but lost it and isn't taking responsibility and passing the ball back the to ghost company that sold the product to me in the first place. All in all the whole experience was terrible and I would not advise anyone to do business with La Belle Perfume Distributors. I wouldn't advise anyone do business with any company that uses GOFO as their shipper as well. They're pretty sad and unprofessional.

*Update*

So I did finally speak with someone, conveniently the day after I posted this review. The only thing they said was,

"GOOD NEWS, you have selected Package Protection, an elevated level of insurance covering post delivery issues such as lost, damaged, and stolen after delivery.
​
Please go to : https: // savedby. io / customers
​
You will enter your email and order number with LaBelle to sort a resolution to your issue. You may have to send documentation of damage including box and/or product. Include as much information as possible to expire the issue.

Regards."

Seriously?! So no accountability, no real apology, just hey take more time out of you day and speak to yet another company because "we" messed up.

So I contacted them and they replied immediately, but sadly by then I had already reported the charge to my card issuer. I reported the charge right after I initially posted this review. It felt very much like a scam and I found it very strange I couldn't get in contact with ANYONE until I posted this review. That makes me even more upset. How many people would just bite the bullet and do nothing. They just get free money and never have to send out any products.

Anyway, back to the package protection company "SavedBy" they tell me they can't do anything because my card issuer has already contacted them and said they were going to handle it. So until my card issuer completes the investigation, I am just chilling in limbo. All in all this could have all be avoided if someone at La Belle would have replied to any of the several emails I sent at the start! Since their "chat" doesn't help at all AND they don't have a working public phone number. The consumer is required to just email if they need to reach out for any reason. But, if they decide not to reply to emails, the consumers are forced to reach out to card issuers and banks to have them investigate.

Funny thing about La Belle. They have a horrible email updating system in place. If you unsubscribe or put them in spam they keep coming! Even though they know my package isn't coming, their system still sends like 4-5 EMAILS A DAY saying "Your package has shipped" which everyone now knows it is not! Just terrible systems all around!

Unprofessional company through and through. Unreliable shipping company that they use, GOFO!

WARNING: SHOP AT LA BELLE AT YOUR OWN RISK!

Great price, somewhat slow delivery of 5 days. Absolutely terrible communication, I do not need 5 emails a day about my order.

I ordered a perfume that I already used, and I decided to buy it here and it turned out that it was fake, very bad smell, too much alcohol smell and nothing to do with the original, it should be emphasized that I have already bought that fragrance too much more times on other platforms but this is a scam.???

I bought a woman's perfume and a man's cologne, which arrived in less than 2 weeks. Unfortunately, I was sent 2 women's perfume. The only way you can communicate with La Belle Perfume is through email. My first two emails got a response within a couple of days. They asked for photos of the perfume I received. I replied to this email, but haven't heard from them since. Don't buy from this company as there is no way to remedy mistakes.

I received a damaged perfume with noticable damage to the actual item as well as it leaking due to lack of decent packaging and it was never replaced or dealt with by this "business" whatsoever, a buisness that fully packed, fulfilled and shipped said item and is completely responsible for the item (circus fantasy). In fact I contacted them on their site as well as email and have yet to have a response as they will give you a few responses and then ignore you when they don't feel like responding anymore. They additionally ignored me fully on the platform they were selling on (temu) where they are recognized as a local seller meaning they are fully responsible for stock, item issues, and everything else and no response in over two months is to put it lightly highly unprofessional. And to add to the unprofessionalism when I filed a complaint on another large site that is review based they not only responded to me in an immature and rude unprofessional manner but they bribed the site to take the complaint down with information from another order that had zero relevance to the situation, they have seemingly done this with many reviews. If that is any indication of what type of business this is being ran, id suggest steering clear as if a business hides valid complaints when they are in the wrong what else do they possibly do? Because they certainly haven't responded to me or fixed my issue yet but had the time to hide a complaint. I have proof of essentially everything that has happened over the past few months from the actual item all the way to interactions with this business so I have everything I need as proof here and I can back up everything I am saying. All in all if you want to buy from them go ahead but if an item comes with any problem and you made the mistake of buying from them on a platform that isn't their official site they will write you off and claim you aren't their customer even though the policy on said platform states it is their responsibility to handle their store and items within it meaning it is no different than how they sell on the official site as they aren't having temu sell their products they are selling their products on temu though a business storefront they created meaning I am in fact their customer. Additionally just looking at how they respond to others on here should solidify whoever they have responding to complaints that are posted anywhere is unprofessional and is giving the actual company a bad look, while I cannot speak for how reputable they are in certain aspects (certainly not their customer service or their department that handles complaints on other sites) their public responses to people do not make them look professional. Whether they help me or not at this point is irrelevant as people need to be aware of what they do and they might have bribed to have a complaint elsewhere removed but I suspect I can trust this site to keep it up as I have noticed this site is more trustworthy. There's plenty of other places to get perfume and I will buy from everywhere else from now on and avoid this one at all costs after the experiences had with them.

EDIT: business has responded with the same old excuse claiming I am not their customer, apparently they think the page they created on a platform isn't theirs even though all the contact information points to them and is their storefront, apparently a buisness that has been around 4 decades isnt aware of how selling on other platforms work, it is still YOUR products and your job to deal with if you are selling it you do not get away with scamming customers because they aren't buying directly from your site. Unfortunately I am your customer and temu can back me in proving it is YOUR page, you can continue to claim I'm not your customer but the business address attached to your storefront on temu says otherwise additionally the package the item was shipped in says otherwise as well I have pictures of the shipping box. There is additionally an order number as well as an invoice which you were sent from the start you guys don't do very well keeping track of information but that's unsurprising with how you attempted to ignore and sweep my emails under the rug, same with how you guys never responded on temu either. You tried to claim I was bringing up a different order on another site previously on a different review site and now you want to claim that the temu order tied directly to your actual business isn't yours, so 4 decades in buisness is irrelevant people shouldn't trust you if you will lie about something that can be easily proven to avoid taking responsibility. This is a poor response from a supposed trusted business.

To note I am more than happy to provide all the evidence of this needed to the buisness or whoever wants it, I have everything documented including the shipping box, messages, etc

I was searching for a particular cologne that is typically expensive elsewhere, but I found it here at a significantly lower cost. You can't go wrong with their selection of high-quality fragrances and great deals.

The gift set I ordered for my wife arrived earlier than I expected it to. The bottles looked lovely and were undamaged. I have a lot more faith in this website because the entire process felt safe and easy.

Although it can be difficult to determine the reliability of online perfume sellers, these guys did not let you down. Every fragrance I ordered was authentic, and it's evident that they purchase from reliable vendors. I'm excited about placing another order with them.

LaBelle Perfumes is now my go-to place for designer fragrances. The perfume I ordered was 100% authentic, factory sealed, and arrived earlier than expected. The packaging was secure, and the price was much better than what I found in local stores. Truly a trustworthy business!

TRACKING DOESNT LIE!!
Seller sent package via UPS
1Z3V45Y14215611314
Shows delivered to Texas, I do not live in Texas and they are falsy accusing me of trying to get free products? Thank you for the false accusations that I will now be sending to my lawyer as I have screenshot everything. How can a company bash their own customers? Crazy but you did it! Guess these reviews will be posted everywhere else now!

Never got package, Company fused to help! BUYERS BEWARE!!!! DELIVERED TO WRONG STATE and company refuses to help!!! BEWARE!!!! SCAMMERS!!!! Company says they don't see an order from me, but they have replied to my emails stating they won't help lol. Took 2 months for insurance to finally help me! Order was from 10/3/25 barely got resolution from insurance company today 11/17. Resolution was from Insurance company not La Belle!!!!

Their logic is ridiculous using Honda lol, if I ordered a car from Honda and it didn't come in, is call Honda not my insurance lol. First you denied and called my review fake hey you found my order? Goes to show how ridiculous of a company this is! I wasn't even offered a reshipment when you shipped to the wrong address so your claims are false!

BUYERS BEWARE! THEIR REVIEWS SPEAK FOR THEMSELVES!!!

UPDATE - Complaint is with company that shipped product to the wrong address and failed to help NOT the the insurance company that helped me. Company has more reviews about other customers receiving empty boxes etc. They even respond to your issues bashing you rather than trying to help or trying to resolve the issue instead!!! They will respond to this but I won't, done with company, y'all be careful their customer service is horrible just see responses lol. BEWARE COMPANY ITSELF DOESN'T CARE!!!

They sent me an empty box and refuse to send me the cologne they owe me! An EMPTY BOX! They stole $30 from me.

Hace un tiempo hice una reseña en la cual estaba indispuesto debido a que no tenía noticia alguna sobre mi pedido, por lo cual me sentía desconcertado sobre el estado de este o su paradero. Pero he de aclarar que estoy aquí para dar una opinión sincera, aprovechando que mi pedido apenas llegó, he de aclarar que los tiempos de envio si son realmente largos además de que el paquete se demora mucho en tránsito o incluso en llegar a las transportadoras, pero también es bueno tener en cuenta que los productos si son originales, además de que cuidando mucho su embalaje y presentación, por lo que he de confirmar que el perfume me llego en perfectas condiciones y es totalmente lo que esperaba, por lo que será mi página predeterminada para próximas compras, muchas gracias.

great place - way better than the alternatives, dont trust the few bad reviews here they have like 100 k on google and yotpo.

I recently made an order on their website. I was sent a shipping email on 2/17 stating my items would ship soon. I contacted them a week later when I noticed the USPS status never went past “Shipping Label Created”. Over the next 3 days, I contacted them multiple times with 3 separate representatives telling me to either wait or blaming USPS, but they ensured me the item was already shipped. I ended up inquiring with USPS, which confirmed they never received a package from La Belle at all with the tracking number provided. On the 8th business day, another representative told me to file a claim since I had purchased their order protection. 30 minutes after filing a claim, I was told they do not have 2/3 of the order available to ship offering to send the 1 remaining item or cancel the order. I opted to cancel the order and they had the audacity to charge me for the cancellation. This company has pretty deceitful customer service and policies. I will not purchase here in the future, and I advise nobody to else to either.

Did not delivery my creed adventus
Expensive perfume and not delivered
Still waiting
Buyer beware

They used to be good, but lately making so many errors that make me think twice before ordering from them.
last order I placed, they emailed 5 days later that they cancelled it, just like that, the reason is "out of stock" well how are they updating their websites if it was in stock the day I bought it? Also I used my rewards money $21 to cover some of the total amount, it appeared that they DID NOT refund me my rewards money that I've earned with them over the past couple years. Just like that...

Ordered from them 10+ times. Always went great! Genuine product, and great shipping time.