No hard sell on additional products. Simple process. Not a 5 star review because I did not receive my discount code.
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Lisez les avis des autres
Horrible return policy! They make you jump through completely unnecessary hoops! First, even though I had the order number I had to take a picture of the product, email it to them and then wait for th... Voir plus
L'entreprise a répondu
So far it was very easy to order. I liked the fact that I could use PayPal & that I wasn’t charged shipping. I’ll be anxious to see how long it takes to get the product but even more so, the quality o... Voir plus
easy to find out what the products do and navigate the website
À propos de l'entreprise
Écrit par l'entreprise
LaCélie is a French inspired luxury skincare brand dedicated to healthy, timeless looking skin. Our formulas combine clinically proven ingredients with refined textures to deliver visible results while remaining free from parabens, alcohol and harsh additives. Recommended by French dermatologists, LaCélie transforms daily skincare into a sensorial ritual that blends effectiveness with pleasure, supporting real skin with thoughtful, results driven care.
Coordonnées de contact
4,2
Bien
20 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to use and secure..
6 juillet 2026
Avis spontané
easy to find out what the products do…
easy to find out what the products do and navigate the website
4 juillet 2026
Avis spontané
Buyer Beware! Horrible return policy
Horrible return policy! They make you jump through completely unnecessary hoops! First, even though I had the order number I had to take a picture of the product, email it to them and then wait for their return email with instructions. Next, I had to return it via USPS which was fine, but what I objected to is they required I then email them the tracking number. So essentially this took three or four communications via email to get this product returned! I did eventually get a refund but as a result I will never buy anything from LaCélie again. It feels like they are being dishonest. Trying to make the return so complicated that many people skip it. I am retired and organized and had the time to take all these extra steps which I imagine many people do not.
4 juin 2026
Avis spontané
Réponse de LaCélie
Hello Carol,
Thank you for taking the time to leave your review.
We appreciate you sharing your feedback regarding our return process. Returns include certain steps to ensure requests are properly verified and tracked through to completion. We understand that these steps may require additional communication, and we appreciate your patience throughout the process.
We’re glad to confirm that your return was successfully completed and your refund has been processed.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us again. We're always happy to help.
Kind regards,
Emma from LaCelie
Beware of LaCelie subscriptions
I received notice this morning that my second bottle of the vitamin c serum was being shipped. It would have been helpful if I had gotten prior notification because I haven't used even 1/4 of the bottle. I would have changed the date on my subscription had I known another bottle was being shipped.
Another complaint is that I found out that I couldn't have even cancelled my subscription without having first accepted two bottles of the product. Who has ever heard of such a thing? Ridiculous!! They told me it is somewhere in the small print. I have many other subscriptions for various products with other companies and never have I ever encountered this policy. Think twice before subscribing with this one!!
26 mai 2026
Avis spontané
Réponse de LaCélie
Hello Kristin,
Thank you for bringing this to our attention. We're saddened to hear about your experience.
We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. That said, we could not locate your order based on this review alone.
We have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Emma from LaCelie
Very easy site to navigate and checkout…
Very easy site to navigate and checkout was seamless
23 mai 2026
Avis spontané
All I have done so far is order the…
All I have done so far is order the product. Everything is great so far!
21 mai 2026
Avis spontané
Guys…this product is made in china and…
Guys…this product is made in china and has taken a month to get to me. I got the vitamin c serum and was shocked by the wait time. When I finally got my shipping notification the address was from china. This product is not worth it. Avoid at all costs.
22 mai 2026
Avis spontané
Réponse de LaCélie
Hello Olivia,
Thank you for your feedback.
Timely delivery is a top priority for us, and our team is constantly taking steps to ensure shipments reach our customers as quickly as possible.
We want to learn more what happened with your LaCelie. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Emma from LaCelie
alot of information.05
19 mai 2026
Avis spontané
Customer service was very quick to…
Customer service was very quick to respond and I had my shipping info promptly!
12 mai 2026
Avis spontané
I like the first item I ordered
5 mai 2026
Avis spontané
It was easy to order
1 mai 2026
Avis spontané
So far it was very easy to order
So far it was very easy to order. I liked the fact that I could use PayPal & that I wasn’t charged shipping. I’ll be anxious to see how long it takes to get the product but even more so, the quality of the product.
28 avril 2026
Avis spontané
Wonderful products
18 avril 2026
Avis spontané
No hard sell on additional products
No hard sell on additional products. Simple process.
Not a 5 star review because I did not receive my discount code.
29 mars 2026
Avis spontané
Easy web site and good info
18 mars 2026
Avis spontané
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