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As a black-owned Afro Hair & Skincare company, here at Ladies On the Run we want to emphasize how beautiful your hair (curl types 2A-4C) and skin are.We want to help you to take good care of yourself by providing an excellent range of quality products for both your Hair & Skin. From skincare, hair growth treatments, colour and relaxer products to gels, custards and masques (along with everything in between)…shop now to find great deals! Pamper yourself...you deserve it!
International House, 24 Holborn Viaduct, EC1A 2BN, London , Royaume-Uni
3,5
12 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely excellent site and company I have been using them since Covid days and they always deliver. Highly recommend their services and I can’t wait to pick my hair supplies for my next style next month.
I’ve been using LadiesOnTheRun for years to buy braiding hair and never had an issue. It wasn’t until I placed an order on the 13th August and it literally took an entire month to come, despite delivery supposedly guaranteed after 5 days. I sent a complaint to their support email (which doesn’t work btw) and sent a text to the phone number linked to their Instagram. I never heard back from them. I had to cancel my hair appointment as a result, so I don’t see myself shopping from here again. I wouldn’t have been that arsed if someone had reached out to get something sorted for me, but this company is too unresponsive and hard to get a hold of. I feel they aren’t reliable anymore.
My order number was #2686
I ordered an item from Ladies on the run on 11th June 2025. I was sent an email confirmation receipt, which stated delivery as guaranteed in 5 working days; today is 21st June, and I still haven't received the item. Thank God, I had the sense to save the purchase page as a pdf as it was one of those random websites that you won't remember afterward. I've raised a dispute with my bank to get my money back, but I wanted others to hear about my experience so they would think twice about buying from this merchant.
00:16am
Thanks you for the refund much appreciated.
Réponse de Ladiesontherun
Hello Anthonia,
Thank you for sharing your disappointing experience with us.
We do always do our utmost to fulfil and satisfy our customer orders which we are very grateful for, but there are times where we do fail.
On this occasion we struggled to get your item and I was waiting on the last supplier and busy times got the better of myself and the team. Anyhow, we should have communicated and provided a better service. So we take your feedback as a positive lesson to do better.
Sincere apologies again and wishing you all the best,
Thank you
All products arrived well packaged and in good condition! Super happy with it as very hard to find another store that stocks the products I need, especially at such a good price! I will be ordering again :)
Ladies on the run provide a excellent service and shopping experience with that special touch.
Great quality items, really appreciated their customer service with an item issue and it was sorted very quickly.
Past experiences of shopping with LOTR left me with confidence and peace that they know their business and I wasn’t disappointed x just left it with them to do their ting
Réponse de Ladiesontherun
Thank you so much Janet. This means so much to us and we continue to improve and serve you better. X
Discovered this online shop because I was looking for a particular product. The product was out of stock and Ladies on the run was fantastic with getting back to me. I was also offered an alternative product for the same price plus special delivery. Thank you very much for the excellent customer service. It goes a long way in retaining me as a customer.
Réponse de Ladiesontherun
Hi Laura, thank you so much for your positive review! We are so pleased that we managed to source a suitable alternative for you and that it worked really well :)
Ladies On The Run is my go to online shop for all of my afro hair products. It has been amazing to see the product range grow since the website launched and the customer service is always brilliant. The quick response time as well as the handwritten notes in my parcels always make me feel valued as a customer and are the reason I’ll continue to shop here! Thank you LOTR! X
Réponse de Ladiesontherun
Thank you Tia! You are a much valued customer 💕
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