DO NOT order a gown from ladyblacktie. The dresses are mis sized and the return policy is misleading. You cannot return for your money back - only for store credit. If you pick the perfect dress th... Voir plus
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Dress sizes are somewhat misleading. They run very small compared to traditional sizing. If you usually wear a 0, you may wear a 4 or 6 with LBT and the dress may only fit in your largest ar... Voir plus
Purchased a Christmas gift which was delivered 11/25/25 so it was not tried on until Christmas day the dress is small for what was described in there size chart. They refused a return saying it falls... Voir plus
L'entreprise a répondu
Do not use or patronize them!!!! they are scammers! They will do anything to frustrate you from returning or charging you endlessly for shipping! They want to keep your money and their sizing is all w... Voir plus
L'entreprise a répondu
1,7
Mauvais
54 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Updated review
Very disappointed to have received another customer’s invoice and dress. Now I have to go through the trouble of returning it (no return label) and wait for store credit to get the $140 dress I paid for.
I appreciate the fast shipping, but I would have rather waited another week if it meant receiving what I ordered!
Update: mistakes happen. I’ve been given a return label and my dress will be shipped today. Thank you. Excellent customer service!
18 septembre 2021
Avis spontané
Réponse de LBT
Hello N.T!
We're sorry your order was less than perfect! Please reach out to info@ladyblacktie.com so we can escalate your inquiry to a manager. We do cover shipping cost when this occurs & we will get your correct order shipped to you with expedited shipping!
Kindest,
Lady Black Tie
Absolutely amazing quality & fast…
Absolutely amazing quality & fast shipping! I bought my engagement dress from here and it was just perfect.
15 septembre 2021
Avis spontané
Be sure you don't need to return before buying
Make sure you want the dress or anything from their website before ordering. You have to pay for the return (and the dresses are heavy so $$$$ to return) and they only give you store credit. The dresses are great quality but the two I ordered are made for a specific body type. I'm athletic and have a decent figure but these still bunched and looked so unflattering. I am super disappointed and not have a $225 credit to a website I'll never buy from again.
24 août 2021
Avis spontané
Réponse de LBT
Hi Arica,
We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers. We do issue store credit for all returns and we provide a transparent return policy which is directly hyperlinked at checkout in the T&C’s. The store credit never expires and we constantly launch new styles each season! If you need anything else or have questions about sizing or fit of any of our dresses, reach out to us at info@ladyblacktie.com; our team works hard to ensure shopping with us is as fun and easy as possible.
Kindest,
Lady Black Tie
Does not offer full refunds. Horrible customer service.
Horrible customer service. Does not offer a full refund even when item is not listed as described. Makes you pay for shipping returns too which is like $14 dollars.
Worst company I’ve ever worked with. Purchase the same dress from a different site.
UPDATE:
I’ve emailed the site and will update review to say whether or not they have resolved my issue. I also noticed they deleted my review of the dress with my issue on their website.
9 août 2021
Avis spontané
Réponse de LBT
Hello Lauren,
We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.
Kindest,
Lady Black Tie
Do not purchase from Lady Black Tie...
Do not purchase from Lady Black Tie (especially online). Online, they only offer a store credit, you are required to pay to have the item shipped to you (US$14) and shipped back to the merchant (CA$10).
I unfortunately was not satisfied with the quality of the product. the packaging in which it arrived, the quality of the dress leads you to believe you purchased a dress for $10 on "Wish". The seams we’re not aligned, there were uneven stitching on the back of the dress causing “bumps”.
3 août 2021
Avis spontané
Réponse de LBT
Hello Victoria,
We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. At this time, we do not offer free shipping to Canada.
We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.
Kindest,
Lady Black Tie
Highly recommended!!
Awesome dresses! so happy with Lady Black Tie! The dresses are like you see! Fast delivery!
I had to exchange the size of the dress I ordered, so I email them because my event was close and I was nervous I wouldn't get it on time, customer service is excellent! They answered me fast back, very helpful, organized an early store credit for return, purchase to get other, and with the excellent work they do, I received it on time! Thank you so much!
Love Lady Black Tie, the dresses are so beautiful and the services awesome!
Definitely I would buy again!
Highly recommended!!
1 août 2021
Avis spontané
Réponse de LBT
We're so happy to hear this, thank you for sharing! :)
Poor quality
Poor quality. Horrible tailoring. I purchased $369 dress and the dress that was delivered was not even tailored correctly. Horrible customer service and they do not return the money. Store credit for buying poor quality clothes again. Do not recommend them at all
22 juillet 2021
Avis spontané
Réponse de LBT
Hello Masoud,
We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers.
You had sent us a photo of a 1/2 inch thread at the bottom hemline at your dress, which does not affect the wearability of your gown and can easily be cut off without affecting the integrity of the garment. If you have any other questions, we’d love to look into this further and see what we can do to turn your experience with us around, so if you can reach out at info@ladyblacktie.com we can have your inquiry escalated.
Kindest,
Lady Black Tie
Please do not buy the whole experience…
Please do not buy the whole experience was awful! I placed a order at night around 12:00 within a hour that verse same night I sent a email to please cancel .. the next morning I got a email early the next morning saying I'm sorry but your order is already being made my our Designers.. really? So the order was sent as soon as I got it I read their address and and rerun instruction .. so I sent the dress on its Way back to get a credit because they do nor offer exchanges or any sort. I was told I sent the dress to the wrong place I used the address on the site. Sorry I hate to run down business everyone needs to eat in life but ... Please don't buy terrible service. I'm all let $200 out ... no dress no credit ans no means to make this right for me.
26 mai 2021
Avis spontané
Réponse de LBT
Hey Angie!
We always strive to help our customers when there is an issue with shipping or return. The tracking number you sent us was for something you shipped to another state on April 30th, whereas, the dress you purchased from us was delivered to you May 5th, so this could not have been the return tracking info. We hope customer service was able to assist you and if you need anything else for a future order; please reach out at info@ladyblacktie.com
Kindest,
Lady Black Tie
I bought The Celine dress in white
I bought The Celine dress in white, I received the dress in 4 days! The dress was beautiful...the material was exactly was I was hoping for. Perfect! I can’t wait to buy another dress! I have to give credit where credit is due. ❤️ Great experience!
17 mai 2021
Avis spontané
Réponse de LBT
So glad you loved your dress! Thank you for sharing :)
Dress didn't ship in time
Dress didn't ship in time. We ordered 3 weeks ahead! Return policy is in store credit only and they would not cancel the order even though we asked before it even left there building! So disappointing!!
2 mai 2021
Avis spontané
Réponse de LBT
Hello Kerry!
We are so sorry to hear about your experience in early 2021. At that time, there were many supply chain and severe shipping delays that impacted our industry, which was not the experience we would have wanted for our customers. We only want our customers to love shopping with us.
Thankfully, these issues no longer impact us and all our dresses ship out in 1 business day from date of order now.
We'd love to exceed your expectations next time if you give us another shot :)
Kindest,
Lady Black Tie
Unprofessional
Unprofessional. Cheap dresses. Wont uphold exchange policy. Buyers beware compete online scam
20 avril 2021
Avis spontané
Not a good experience so far
My daughter ordered a dress 5 days ago. We paid $30 extra to have it shipped withing 3 days and still no dress. We checked the status online and it says it has not even been shipped. I have tried to contact customer service twice since yesterday by email and still no response. At this point we have no idea if she will have it in time for prom, which should have been no problem.
15 avril 2021
Avis spontané
Réponse de LBT
Hi Sandra,
Glad we could help you out with your order during Prom season and could resolve this for you! We hope your daughter had a great time at her event!
Kindest,
Lady Black Tie
The dress is just breath taking!
The dress is just breath taking!! I have NO regrets of purchasing this dress. The material has a light stretch and is very comfortable to wear. The dress itself is flattering!! I have received many compliments about it. I am beyond happy to have made the decision to get this beautiful dress. The dress is exactly like the picture on their site. The material is gorgeous and the delivery didn't take long!
3 février 2021
Avis spontané
Réponse de LBT
So glad you loved your dress! Thank you for sharing :)
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