Ladylucks  Avis 

95
•
TrustScore 1 sur 5

1,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Worst casino i ever played i literally couldnt hit a bonus to save my life and I put a hundred on there did over 100 spins at $2 a spin kept getting my money back til it was gone with no bonus worst r... Voir plus

Noté 1 sur 5 étoiles

Cheats and liars is what they are refuse to accept government issued ID so they don't need to pay your winnings. DONT SPEND YOUR MONEY HERE. Over 2 month still trying to get my winnings why is my bank... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Withdrew over £100 via cheque as this was the only option over two weeks ago, I'm still waiting for this cheque to arrive?? Spoke to someone last week who said to call back today if it hadn't arrived... Voir plus

Noté 1 sur 5 étoiles

Joined site won over £930 and met wagering requirements but wouldn't allow me to withdraw so I rang them and the man on the phoned confirmed I met wagering requirements but wouldn't allow me to withdr... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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1,2

Mauvais

TrustScore 1 sur 5

95 avis

5 étoiles
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1 étoile

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Tous les avis

(95)

3 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Games are slow

Games are slow, lost close to 1300.00 in 4 days with them. And im deleting the app from my phone. Seems like the games on there don't pay out much at all. And you win 10cent here and there. No massive wins. You would be better off saving you money and going to Vegas. They need to update the games and do something about the experience for players. Im extremely pissed the out of 1300.00 didnt hit anything major. And the game seem to go on auto pilot drawing your balance down to nothing I literally played 10cent from 60 down to 0 dollars just to see if I'd hit. And it was steady down hill. On everyone of the games I played on there. Straight up scam!

11 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

LadyLucks

LadyLucks, the premier mobile casino guide in the UK, offering unparalleled insights into the world of online casinos. Established in 2004 as the UK's first mobile casino, LadyLucks has evolved into a trusted source for UK-centric reviews.

With a team of industry veterans boasting over a decade of experience, we provide comprehensive, transparent, and trustworthy information about online casinos and games. Our dedication to safety, variety, and expertise ensures that players can enjoy a secure and entertaining gaming experience.

Specializing in UK gambling, LadyLucks maintains a unique relationship with UK casinos and players, making us the ultimate companion for your online casino journey. Join us for an unforgettable adventure in the world of online gambling.

9 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

The site is cool

The site is cool, deposit paid out many times, the randomness is excellent, does not merge as on other sites, the conclusions are very fast! Really nice customer service.

17 août 2021
Avis spontané
Noté 3 sur 5 étoiles

Great verification - not so great withdrawal experience

Ladylucks - I went through withdrawal process to my bank (not the card I used) because I didn't see the option of 'other bank'. I cancelled that and then processed the withdrawal to the card had been verified using the 'other bank' option on withdrawal. That was on 16th. Locked the withdrawal in so that I wouldn't spend it (like that facility very much!).

As everything had been approved/verified, I didn't realise it would take so long to process a withdrawal, never had one take so long on any other website. I withdrew on 16th May and it's still pending on 20th. I know two days of that are weekend, but it shouldn't take that long for a withdrawal to be processed in this day and age.

I'll see what happens on Monday. I don't want to deposit there again until I know that withdrawal actually happens - one has to be a bit wary of a site that is happy to take but doesn't make it an easy process to withdraw.

UPDATE: It's now Wednesday 23rd and still the withdrawal is showing as 'pending'. Customer services say verification all went smoothly, and that they would have advised me if there'd been a problem with the withdrawal. They also advised that there was a public holiday on Monday and that the withdrawal would likely be processed on Tuesday. Nope.

If I don't hear further by Friday I'll look into making an official complaint with whichever authority oversees gambling websites. I use many online gambling websites, this is definitely the worst withdrawal experience so far.

20 mai 2018
Avis spontané
Noté 5 sur 5 étoiles

best place ever

best place ever, this is the only casino I have never had problems with. if you don't have a passport or driving licence they will sort something out for you. fast payment loads of bonus. shame people are not happy with the wagering but if they was not so high than people would go for the free money and leave. I am a very happy and will be back using it on the weekend THANKYOU LADYLUCKS. well recommended

10 janvier 2018
Avis spontané
Noté 1 sur 5 étoiles

I've been a customer for two years the …

I've been a customer for two years the first year was great no problems felt like I was getting a fair game then all of a sudden something changes they reduced the pay out from 97.5 to 95.8 on the old games without notifying customers I didn't notice the change at first but what I did notice was the payouts and free spins don't pay anything good any more and now you can go 10 spins in a row at 2.50 without winning a thing currently there's a so called system upgrade so all bonuses are on hold including my vip Friday bonus and all deposit matches it's bin over a week when I phoned them and asked they fob me off and say they don't know how long it's gonna be surely they know somthing it's a rip off these days and me and my friends who play believe it's fixed we have studied the patterns of play it's not random because not enough decent wins come in anymore I personally think it's off down the pan so stay away

2 septembre 2017
Avis spontané
Noté 1 sur 5 étoiles

Withdrew over £100 via cheque as this …

Withdrew over £100 via cheque as this was the only option over two weeks ago, I'm still waiting for this cheque to arrive?? Spoke to someone last week who said to call back today if it hadn't arrived and she would process directly into my bank.. so I called back today to speak to the same lady and was fobbed off and told someone would be in touch via email but couldn't give me a time estimate?

18 juillet 2017
Avis spontané
Noté 1 sur 5 étoiles

Very unhappy customer!!! :-(

So I signed up to this site recently, got £20 free which was great, spent that and won about £100 but it was all in bonus funds as the wagering requirements were £1000. I kept playing and managed to meet the wagering requirements and my Cash balance was £200 and bonus balance was £200 so in total had £400. When I came to withdraw my money I had to send a photo of my ID before I could deposit/withdraw so I did. Soon got an email back saying my account and age had been verified but bonus funds have a cap of £30 so they've taken my £400 and left me with £30!!!! I do not think this is fair as I did what was asked and met the wagering requirements of £1000 which took a lot of time. I wouldn't recommend this site to anyone and I will not be using them again. Very disappointing!

25 janvier 2017
Avis spontané
Noté 1 sur 5 étoiles

To who this my concern

I put some money on my account played and won £300 and thought I'd take it off Coz of xmas I've been with this site for a rew years now I've taken money off b4 but this time they ask me to send my card details which I've done 3 times now asking me something different every time . And for customer service they are the rudest I've ever spoke to over a phone they talk over you when yr talking this is the 1st time they have asked me to do this in the year I took money off I don't have to do this so would not recommend this site to anyone with the experience I've had

18 décembre 2016
Avis spontané
Logo de Ladylucks

Réponse de Ladylucks

Hi Tony;

Upon checking your account I can see that we have not had sight of your card. As this is a new card on your account and has never been withdrawn to, we are required to verify you are in fact the card holder.

If you are able to send/email a photo of the front of the card in question, (But please, for security, take a pen/pencil and cover the first 12 digits of your long card number) any withdrawals you then make will be processed for you.

Regarding your experiance with our support team, could you kindly call the VIP department on +44 (0) 345 225 7800 in order for them to investigate this.

Regards

J.S.

Head of Marketing

Noté 1 sur 5 étoiles

Won't pay out winnings

I put £180 in this the other week and ended up winning £20 which I'm still waiting to get paid into my bank. I have phoned them up loads off times and all they do is thob you off by saying it be in your bank tomorrow. Tomorrow comes nothing so phone again same thing it be in there tomorrow so I will wait and see. Also that bonus round as well when I first started playing it you use to get at least £40 now your lucky to win £3 now it's hard enough trying to get the bonus and when you do £3 if your lucky. I would also like to state that I have won on here a load off times and it was in my bank with in 2 days I don't know what's gone on with this site now but I know for sure I won't be playing on it again not worth wasting good earned money on it. I will go and put my money in a better and fair site where you can win good money this site has gone down hill

31 octobre 2016
Avis spontané
Logo de Ladylucks

Réponse de Ladylucks

Hi Stuart;

We've looked into this matter and it seems that your payment was processed within 24 hours of your request (request was made on the 24th, Withdrawal was processed on the 25th) See screen shot here: http://imgur.com/a/LxMOB

Moreover, we did realise that your are in breach of our terms and conditions by having multiple accounts, however opted to pay you out anyway in good faith. See a screenshot of all your accounts here: http://imgur.com/a/LxMOB

We'd therefore appreciate it if you could amend your rating to reflect the above service level and pragmatic approach to your account.

Noté 4 sur 5 étoiles

Best site

I've been with ladylucks for years now and it's still my favourite site. Good customer service.

28 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

LadyLucks

Great site with friendly members and Sarah keeps us all updated with current offers and news. I am a VIP to this site and would highly recommend it.

28 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Love ladylucks

Excellent site, definitely my favourite. Great games, bonuses, promotions and competitions. Payout is quick and customer service is excellent. VIP manager is fantastic and will help you whenever she can even when she is out of the office.

28 septembre 2016
Avis spontané
Noté 1 sur 5 étoiles

Warning won't pay out

Cheats and liars is what they are refuse to accept government issued ID so they don't need to pay your winnings. DONT SPEND YOUR MONEY HERE. Over 2 month still trying to get my winnings why is my bank card in my name and these jokers won't accept government issued ID in the same name .answered my review with more lies don't believe these jokers what ever they reply my I'd is uk government issued .how many other reviews are the same as this one

3 juin 2016
Avis spontané
Logo de Ladylucks

Réponse de Ladylucks

Hi Steven.
we are fully regulated entity and we can only accept certain forms of ID as previously explained to yourself to allow us to perform due diligence checks. The Form of ID you have provided does not allow us to run these checks with the database we use. If you could please supply a copy of the requested ID and send it to support@ladylucks.co.uk, We have your pending winnings here ready to issue to you.

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