Inaccurate product sizing and dishonest business practices
I recently had a very disappointing experience with Laguna Co /Laguna Collective when I ordered their presale Bow Sleep Set. After carefully reviewing the provided measurements and photos on their website, I felt confident that the size 6-8 would fit me perfectly. However, upon receiving the set, I was shocked to find that it was extremely oversized—nothing like the advertised size. In fact, it fit identically to a size 12 in Country Road’s pajamas, which is a far cry from what I expected.
I had invested over $120 NZD in this sleep set, waited a month for its arrival, and trusted the information provided by the company. To my frustration, the fit was excessively large and unflattering, completely contrary to what I had anticipated based on the size chart. After consulting friends in retail, several of whom own their own fashion stores, they also confirmed that the sizing was inaccurate and that these pajamas were at least a medium.
When I reached out to Laguna Co’s customer service for a refund, I was met with disappointment yet again. They refused to issue a refund, stating that my only options were to exchange the set or receive store credit. Since they only offer a limited selection of items—mostly bikinis and hoodies—I was not interested in purchasing anything else from them.
In summary, I urge caution when dealing with Laguna Co. If you order their "standard 6-8 Bow PJ set," you might end up with something that fits like a medium or large. Their sizing is misleading, and their customer service leaves much to be desired. This sleep set will be donated to a local charity store, as I have no intention of keeping a product that doesn't fit me and will cost even more money to take in / resize.
Clearly, alot of other buyers are not happy with their purchases also... if you search under designerwardrobe.co.nz (Laguna Collective) It appears lots of people are selling their ordered goods with some only having "tried on "the product.