i ordered a case of wine online. Their online service is very consistent and easy to use. For us, FedEx is the chosen delivery service. there have been times where FedEx has not delivered as promis... Voir plus
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Lisez les avis des autres
My personal agent, Courtney, is awesome. She returns calls immediately and always has the best information for me. Once you find your preference, you cxan always order an entire case! This is t... Voir plus
Awesome selection of great wines!! Love to try their recommedations, always a wonderful selection and taste. They’ve improved their shipping times so I get my wines within a week of ordering, can’t ge... Voir plus
Member of the club for several years. Quality wines at a reasonable price. Great wines from around the world. Easy to select and choose, or let Laithwaites select a variety case. I enjoy the mailing... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Nobody goes further to find great wine. When Tony Laithwaite travelled to Bordeaux in the 1960s, he fell in love and set up the world’s first home delivery service for wine. Ever since, we’ve been delivering wine the right way—from people who love making it to people who love drinking it. Start your wine journey at Laithwaites, and we’ll bring the world of passionate winemakers and award-winning, small-batch wines to your doorstep. Cheers!
Coordonnées de contact
20 Marshall Street Suite 102, 06854-2258, South Norwalk, Etats-Unis
- 1-800-649-4637
- customerservice@laithwaites.com
- laithwaiteswine.com
4,6
Excellent
7 k avis
Demande des avis aux clients
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Courtney is always on top of what I…
Courtney is always on top of what I want. She is the best.
My wine is always on time.
30 juin 2026
Arrive on time before my birthday
Arrive on time, excellent choice, love all wines. Thank you
30 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Service is horrible, extremely aggressive
Laithwaites has a decent product. But I wasn't convinced to stay on after using the initial trial offer. The cancellation process was very difficult. They have also been hounding me for payment of a subsequent order that I already paid in full over a year ago. They've even sent me to collections, when I literally can see it shows paid in my account on their website. Their service is horrible and they are extremely aggressive.
7 juin 2026
Avis spontané
Réponse de Laithwaites Wine USA
Hi, thank you for reaching out. We'd very much like to help you resolve this issue but have been unable to locate your account/order with the information provided. Please contact us by phone at 800-649-4637 or by email at customerservice@laithwaites.com so that we can assist you.
Thanks,
Customer Service
Courtney is sooo helpful and friendly
Courtney is sooo helpful and friendly. you are lucky I'm retired. if I ran a company I would hire her away from you! give that gal a raise!
8 mai 2026
Avis spontané
I love Laithwaites!
I love Laithwaites, I started my membership almost 10 years ago! For nearly a decade pretty much every great wine I've tasted or discovered has come from Laithwaites. I love the people, the pricing, the convenience, and the personal touch you get when you place an order. My personal sales rep, Courtney, calls me when she sees a discount on one of my favorite bottles, she puts notes in my account when I am going out of town or have too much in storage, she has wonderful suggestions based on my taste... Honestly I look forward to her calls and not just because they result in wine deliveries! I recommend Laithwaites to everyone who starts up any kind of conversation about wine. You absolutely cannot go wrong with this wonderful company. I wish I could give them more stars!
20 mai 2026
The wine was delivered safely and on…
The wine was delivered safely and on time, The Alsatian wine is excellent.
24 mai 2026
Good wine/quick delivery
23 mai 2026
My wine advisor Dave
My wine advisor Dave, the speed of the deliveries, and, of course, the wines.
22 mai 2026
I appreciate the notice
I appreciate the notice about the wine exchanges due to some of the product running out. I look forward to trying all the wine this summer.
23 mai 2026
Perfect delivery and delicious wine at…
Perfect delivery and delicious wine at a great price.
23 mai 2026
non responsive to errors in orders
non responsive to errors in orders. did not give discounts promised.
24 avril 2026
Réponse de Laithwaites Wine USA
Hi Paul, thank you for letting us know.
We're sorry for the delay in assisting you with the missing discounts. We can confirm that we have refunded $100 on 5/29/26 from the most recent order you placed. You will see this in your account in 3-5 business days from then.
Thank you,
Customer Service
The woman I ordered with was pleasant…
The woman I ordered with was pleasant and helpful. I was kept up to date on the delivery infomation
22 mai 2026
We’ve been members’ for a few years
We’ve been members’ for a few years. The number of wines that we did not enjoy can be counted on one hand. Always a pleasure.
20 mai 2026
Bottle of red wine different from one on the order
I always order wines from Laithwaites, but this time I was disappointed when I noticed one of the bottles was not on the list that I order and the one I ordered was not there. I called and the agent said they were out of tock and sent the other one.... Thanks for telling...
20 mai 2026
Great delivery service
Great delivery service, ordering was easy and the price was great, as usual!!
20 mai 2026
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