Lalamove Avis 

Not worth any star! Worst customer experience. Booked a day before, then driver canceled last minute. Another driver too over but 3 hours late (so unreliable). Contacted customer service, they cancelled my booking when new driver already on the way. Customer service chat was terrible, let u wait then disconnected the conversation. Will never use Lalamove again, never.
Another problem, the app is asking we give tip before service, this is very wrong.

Worst customer service experience ever. Reached out via the help center, but instead of getting help, I was left more stressed. The support team was unprofessional, unhelpful, and ended the chat without solving anything. Completely disappointed! 0 star for your customer service. Name Michael and Yaya!

The driver no show, never responded on the day, the number they provided was not theirs.. lala move support never respond onchat after waiting an hour..

Total scam.

EMPRESA DE RATEROS DE CHINA!
SUS REPARTIDORES ROBAN NO VAYANA A CONTRATAR!!!

Driver placed my item at the wrong house.
After that customer service tell me cannot do anything about it, the bag inside the item cost over $1k but they say can only refund $200 max due to a policy thats only listed for employee to see and not for public to know. The ops team keeps avoiding my calls and messages and does not want to reply me back.

Cuando no les conbiene se ponen andar vueltas as k uno como usuario se desespere y cancele k pésimo servicio

attended an IV and said they would get back but not even a single fly got back. they have such cheap behaviour. I mean like you guys want people you iv them and if that candidate is not good you remain silent? What tf? Have some courtesy to say something such disgusting behaviour they have. selected or not have the effing courtesy to say something.

Suck. driver reroutes. Cannot trust! Useless

Pésimo servicio. La app no actualiza y el conductor se robó mi paquete.
El servicio al cliente no responde para darme una solución.
No lo utilicen!

Beware! we got an item for almost 3k... buti na lng the driver contacted us immediately that his account was hacked.. he said he already reported to lalamove support but NO ACTION!

We bought / headups this up with lalamove support 3x but the the 3 support just ignore this..

What if the original driver did not see the booking an did not call us? It would be a great hasstle to resolve this.

LALAMOVE ROBOS DE LOS CHOFERES Y SE DESLINDA LA PLATAFORMA , NO HAY SOPORTE AL CLIENTE

This is honestly the worst customer service experience I’ve ever had with Lalamove. It's honestly better to talk to the bot than deal with their customer service. They were not only unhelpful but also unfriendly. We had to wait in a long queue, and even when we finally reached someone, they couldn't even wait for us for a second.

Not only that, but it seems like complaints regarding driver behavior are completely ignored. This is unacceptable! I’m extremely frustrated with the lack of proper service, and I expect better from a company like Lalamove. I am filing an official complaint, and I expect action to be taken immediately.

You want to have a headache? Go ahead and use this awful provider. From cheating drivers to poor app experience to poor customer service, you name it, they've got it. Even their wallet refund link is not updated. It's like they don't want to refund your money. I regret using this provider. Going back to grab. Maybe more expensive, but at least more reliable than this. This company will go down when they don't fix these issues.

Pésimo, pésimo, pésimo servicio.
No cumplieron con las entregas de un producto perecedero. No pudieron dar respuesta y piden 48 hrs para hacerlo.
Su respuesta es que no pudieron contactar a su repartidor.
No utilicen Lalamove.

Worst delivery service ever! Ordered something from within Hong Kong and they shipped it through "Lalamove" funny thing is it says same day delivery, but this same day delivery should've arrived 3 DAYS ago, (the day my delivery was supposed to arrive wasn't a typhoon day) the next day we had typhoon 3 during the day but SF (arguably the best delivery service in Hong Kong) was still delivering couriers all day long, "lalamove" says they deliver during typhoon 3 but I don't believe them because I can't even track where my delivery is, "lalamove" should spend less money on ads and make their service more tech savvy, its 2024, nearly 2025, what sort of shitty delivery service doesn't have real time tracking? oh wait thats Lalamove, if I hear their shitty lalamove song once again I'm gonna crash out, they are awful, stay away from Lalamove at all costs!

Always asked customer pay for tol even already paid xtra charge.
Kalau pick up barg pun selalu call utk tnya premis puan nie area mana ya smpai rasa rimas

Been a loyal client of Lalamove for over two years, using their service 5 days a week. Until now...

On November 6th I booked priority delivery with Lalamove (order 147796857373) to have frozen goods delivered to me. I use exactly the same booking 2-3 times a month, and usually it takes 35-60 min to deliver.

The order was accepted by the rider Nico Isahck Tenorio (phone number +639466171851, motorcycle plate number 344PZX) at 8:41 AM. Only after 40 minutes at 9:20 AM he messaged me that he is on the way, nearby to pick up. Same time I informed the rider that it's frozen goods and asked to deliver it without delay.

Order was picked up at 10:42 AM only (2 hours after the booking conformation).

At 12 noon rider was still on his way, not answering my calls and SMS.
I contacted Lalamove customer support chat to help me. The agent tried to contact the rider as well but without any luck. During 3 hours I keep chatting the customer support agent and explain my problem at least 5 times as the chat was changing the agents every once in a while without them giving me a clear answer. The last two agents told me that they created a ticket (same number as my order number) and that I have to wait while another department processing it. But no one gave me exact timeframe for the solution, despite I asked about it several times.

At 3 PM I received a call from the rider that he is having a problem with my address (what can't be true as I used to book the same delivery a dozen times before with no issues), problem with his phone, that he is somewhere else and can't reach my place. The customer support was informed about that call as well immediately. I sent my address to the rider once again via SMS.

Eventually I received my goods at 3:48 PM. The priority booking, what I was charged for from Lalamove wallet automatically, took 6 hours to be completed.
The goods were defrosted and damaged, impossible to use anymore. The cost of it is 1520 pesos. Plus delivery fee is 159 pesos.

The driver tried to tell me some ridiculous things like his phone got broken, no charge, he lost the address, the address was incorrect etc. He even seemed to me drunk or under influence of substances as his speech was not clear, but I can't be sure. He marked my order as delivered and signed the form in app without my consent by 2:17 PM.

I messaged to support during that day from 12 noon to 4 PM, asking for solution but still didn't get any after 5 days. Today, on November 10th, to my new message via customer support chat I get only one reply, that it's to late to file a complaint as 24 hours passed. They can't find my ticket and not going to solve the problem as time frame already passed.

Seems like Lalamove is intentionally limits their contact channels for clients, as even the complaint form on their website is disabled.

Rider called to "tell" (do mind, he didn't "ask", he was informing) me that he will do a double-booking, which meant canceling my order, marking it as completed, so he can accept another delivery.

And do note, the booking isn't that far off. It's for a picked up item from Guadalupe to my apartment in Timog. Would have been pleasant if the rider asked politely, I swear if I could type and express his tone into words, you could see the entitled nature of the rider.

I ended up accepting it and I did get the item after 4 hours lol. The review complaint is for the attitude of the rider and how the app continues to allow this.

The extra star is for the other kind riders making a difference, but collectively, Lalamove and the majority of riders are terrible.

There are a lot of scammers at lalamove. Beware. We got strike 3 and that's it we will never use them again. They don't even show any responsibility for the actions of their drivers. They don't care about whether you get scammed and their customer service reply is the worst. They will say that they will cancel the complaint within 24 hrs if you don't answer and yet it takes them more than a week to answer back. Then if they cannot give you a definite answer they will just drop your case. We kept on filing the complaint but the same scenario.

If you're a business owner and need a dependable and reliable service, go look elsewhere. On several occasions, we had to refund our customers since they received their orders 2-3 hours after they were picked. The reason being that their delivery riders were double booking.

I don't know why these guys have a 4.8 rating on the App Store because they have been extremely horrible to work with and customer service is basically non-existent.

Go bring your business elsewhere because these guys just suck.