From the start I loved how easy it was to find exactly what I was looking for. (Pear shaped ring) the process was very smooth. Their communication was top tier and they made sure I was kept in the loo... Voir plus
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Lisez les avis des autres
The customer service was great, the communication was also. The ring turned out amazing and was perfect! The quality and details made it worth the wait then buying from a store. Shipping was on time a... Voir plus
All positive reviews are fake. Really disappointed with lamour brillance. The diamond looked dull and nothing like advertised, and customer service was unhelpful when I reached out. Now I’m stuck with... Voir plus
L'entreprise a répondu
My rings are absolutely stunning and perfect! The design team are very knowledgeable and informative. They kept in contact with my now fiancée and shipped my first ring with assurance to get to him di... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de L'Amour Brilliance
Écrit par l'entreprise
Find your
EXPLORE RINGS →
forever ring. |
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THE L’AMOUR DIFFERENCE
Brilliance, made honestly.
Every L'Amour Brilliance ring is designed and crafted in-house, by artisans who've spent over 10,000 hours perfecting the craft, for engagements, weddings, and the anniversaries after them. No middlemen, no inflated markup: just honest work, honestly priced.
Every stone is certified, and every ring comes with a lifetime warranty, free resizing, and a 30-day return, because a piece this meaningful should come with nothing to worry about.
EXPLORE L’AMOUR BRILLIANCECoordonnées de contact
580 Fifth Ave. Suite #1407,NY, New York, 10036, 10036, New York, Etats-Unis
- +1 (888) 668-8212
- contact@lamourbrilliance.com
- lamourbrilliance.com
4,5
Excellent
66 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
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From the start I loved how easy it was…
From the start I loved how easy it was to find exactly what I was looking for. (Pear shaped ring) the process was very smooth. Their communication was top tier and they made sure I was kept in the loop every step of the way. Even sending pictures of the finished product after it was crafted. The shipping was fast and the box it came in was beautiful and the ring was gorgeous and exactly what I asked for!! 10/10 would recommend !!!
7 septembre 2026
Avis spontané
Everything was made to perfection and I…
Everything was made to perfection and I felt communicated with through the entire process!
20 août 2026
Avis spontané
Great Quality and great service
The customer service was great, the communication was also. The ring turned out amazing and was perfect! The quality and details made it worth the wait then buying from a store. Shipping was on time and the packaging was great.
25 septembre 2026
Réponse de L'Amour Brilliance
Thank you so much for taking the time to share such wonderful feedback with us! We are truly delighted to know that you love your ring and are happy with the finished piece.
Knowing that the ring turned out as beautiful as you had hoped means so much to us. We always put great care and attention to detail into every piece, so your happiness and satisfaction are a wonderful source of motivation for our entire team.
Once again, thank you for choosing us and for allowing us to be part of such a special moment.
Go Elsewhere!
Fiancé got my engagement ring from L’Amour Brilliance. The setting itself is gorgeous. The center diamond, however, was extremely poor quality. It weighed 2.5 ct but measured under 2 ct. The color, clarity and cut was not what was shown when he was working with the sales person. Also, the size he ordered was 5.75 but we received a 6.25. We ended up buying a different diamond from a brick and mortar jewelry store. Now we have a very poor quality diamond and can’t do anything with it.
2 février 2026
Avis spontané
Réponse de L'Amour Brilliance
Hi Becky,
Thank you for sharing your experience. We take this seriously and want to help resolve it properly.
When this review was first posted, we couldn't locate an order under your name. We've now identified the order through your fiancé via Trustpilot's Request Information tool. Because the order was placed in his name, we'll need to communicate directly with him to investigate fully.
A few points for context:
Diamond authenticity: Every L'Amour Brilliance center diamond comes with an IGI certificate from an independent international gemological lab. The certificate confirms exact carat weight, color, and clarity. We'd like to understand what measuring tools were used so we can investigate the discrepancy you're describing.
Ring sizing: Our rings follow standard US sizing, with internal diameters listed on every product page. If sizing is off, we offer free resizing for life — no questions asked.
We're reaching out to your fiancé directly today to discuss this further. Our goal is to understand what happened and make this right.
— L'Amour Brilliance Team
All positive reviews are fake
All positive reviews are fake. Really disappointed with lamour brillance. The diamond looked dull and nothing like advertised, and customer service was unhelpful when I reached out. Now I’m stuck with a ring I don’t even like. Also makes me question how real their positive reviews are. Would NOT recommend.
17 avril 2026
Avis spontané
Réponse de L'Amour Brilliance
Update — May 2026
Dear Larissa (Lourdes Maria),
We are very sorry that your initial experience fell short of your expectations.
After receiving your feedback, our team took the time to communicate with you directly in order to better understand the wishes and concerns you shared. In the spirit of goodwill and with the desire to provide the best possible experience, both sides agreed on a suitable resolution for this case.
Since then, our team has been actively carrying out the necessary steps to implement the resolution that was agreed upon between both sides, and the support process is now nearly complete.
We appreciate the time you have taken to work with our team throughout this process. We also hope that your review will more fully reflect the overall experience, as well as the support efforts that have been made after the initial feedback.
Thank you for your patience and cooperation throughout this time.
— The L’Amour Brilliance Team
---
Hi Larissa (Lourdes Maria),
We’re sorry to read this. We take feedback seriously and want to investigate properly. Based on the information currently available to us, we have not yet been able to match this review to a verified order in our system, and we have asked Trustpilot to review the matter.
If you are connected to an order with us, please contact us at contact@lamourbrilliance.com with the order details so we can review the situation thoroughly and respond appropriately.
— L’Amour Brilliance Team
Réponse de L'Amour Brilliance
Thank you very much for sharing your experience. We are truly happy to hear that you found the process of working with us fast, easy, and reliable and that you are satisfied with your ring.
Your feedback means a great deal to our team and we sincerely appreciate you taking the time to share your thoughts with us.
Once again, thank you for trusting and choosing L'Amour Brilliance. We hope your ring will always bring you joy and many meaningful moments.
At first i was unsure about this…
At first i was unsure about this website, but after purchasing they responded fast and kept me updated, the ring is beautiful- i do wish it came in a smaller ring box though, and my only issue was that when it was delivered they were supposed to get a signature from me but instead left it at my front door (mail delivery issue though)
6 février 2026
Réponse de L'Amour Brilliance
Thank you very much for sharing your experience. We are truly happy to hear that you are satisfied with the ring, as well as with our quick responses and the updates provided throughout the ordering process.
We also sincerely appreciate your feedback regarding the ring box and will certainly take it into consideration as we continue to improve in the future.
Regarding the delivery issue, we are very sorry that the courier did not follow the required signature procedure upon delivery. We will take note of this and work with the carrier to help prevent similar situations in the future.
Once again, thank you for trusting and choosing L'Amour Brilliance. We hope the ring will always bring you joy and meaningful moments.
Ring looks phenomenal
Ring looks phenomenal. Very happy with the pricing and speed. For how efficient with time they were, my fiance and I are extremely happy with how it looks.
2 février 2026
Avis spontané
Réponse de L'Amour Brilliance
Thank you very much for sharing such a wonderful review.
We are truly delighted to hear that you are satisfied with the ring, as well as the pricing and the speed of our service. Knowing that both you and your fiancée love how the ring looks is a great honor for our entire team.
Thank you for trusting and choosing L'Amour Brilliance for such a special moment. We wish you both a lifetime of happiness on your journey ahead
I ordered a wedding band for my fiance…
I ordered a wedding band for my fiance and we absolutely adored it! L'Amour Brilliance was very transparent about the whole process and gave us thorough updates. The delivery process was faster than we expected. We are so grateful and pleased with the results!!
12 février 2026
Avis spontané
Réponse de L'Amour Brilliance
Thank you very much for sharing such kind and heartfelt words. We are truly happy to know that both you and your fiancée love your wedding band.
Being able to accompany you during such an important milestone is a great honor for L'Amour Brilliance. We always strive to support and assist you with dedication throughout the entire process, and knowing that you felt that care truly means a lot to our team.
Thank you for trusting and choosing L'Amour Brilliance. We wish you both a lifetime of happiness and a beautiful, meaningful journey in your marriage.
Réponse de L'Amour Brilliance
Thank you so much for taking the time to share your positive feedback and kind words with us. We are truly delighted to hear that you are satisfied with our communication, delivery timeline, and the final piece.
It has been our honor to accompany and support you throughout this journey. We sincerely appreciate your trust and for choosing our products/services.
We hope the ring brings you many heartfelt moments, becomes a refined and meaningful symbol, and continues to accompany you through life’s most cherished memories.
Amazing customer service from start to…
Amazing customer service from start to finish! My ring is so beautiful they did an amazing job!
17 décembre 2025
Réponse de L'Amour Brilliance
Thank you so much for taking the time to share your experience with us. We’re truly delighted to hear that you’re happy with your ring and that our customer service made the journey smooth from start to finish. Your kind words mean a great deal to our entire team, as we put a lot of care and attention into every detail. Thank you again for trusting us — it was an absolute pleasure working with you!
Beyond my expectations
Beyond my expectations! Absolutey beautiful, and stunning. My lady cried tears of joy when she opened the box. 100's of compliments on her ring. Thank you for making my creation a reality...
24 décembre 2025
Réponse de L'Amour Brilliance
Thank you so much for taking the time to share such a heartfelt review with us. Your words truly mean the world to our entire team.
We are beyond happy to hear that the ring exceeded your expectations and that your lady was moved to tears when she opened the box — that is exactly the kind of moment we hope to create with every piece we make. Knowing that she has received so many compliments on her ring makes this even more special for us.
It was truly an honor to bring your vision to life, and we are incredibly grateful for the trust you placed in us throughout this journey. Stories like yours are the reason we do what we do.
I got the appropriate help
I had some issues with L’Amour with the ring I had gotten for my wife. Hannah was able to make us happy and had a way better experience.
I wanted to make a shout out specifically to Hannah for making my experience phenomenal! Thank you again!
16 décembre 2025
Réponse de L'Amour Brilliance
Update — April 2026
Hello Thomas,
We would like to provide an additional update regarding this case.
After receiving your feedback, the L’Amour Brilliance team worked directly with you to review the issue and find a suitable solution together. The final solution was reviewed, agreed upon, and confirmed as satisfactory by you.
Therefore, we would like to update here to reflect the final status of this case.
Thank you for giving us the opportunity to support you and resolve this matter. We sincerely appreciate your patience and time, and we wish you and your fiancée all the very best in the journey ahead.
— The L’Amour Brilliance Team
---
Hello Thomas,
Thank you for sharing your feedback. We are truly sorry that this experience has caused disappointment for you and your fiancée.
Over the past few days, we have made multiple attempts to reach out to you through three separate emails, with the sincere intention of resolving this matter in a fair and satisfactory manner.
In those emails, we outlined several support options and specific solutions that we are genuinely prepared to offer, in order to address your concerns and help provide a better overall experience.
We kindly ask that you check your email inbox (including your spam folder, if applicable) and let us know how you would like to proceed. We remain fully committed to supporting you and working directly with you to bring this matter to a positive and complete resolution.
Best service I have ever received
Best service I have ever received. The ring turned out absolutely beautiful and they even tried to expedite the process so I can get the ring earlier than expected.
29 décembre 2025
Réponse de L'Amour Brilliance
Thank you very much for taking the time to share such a positive review with us.
We are truly delighted to hear that you are satisfied with both the quality of our service and the beauty of the ring. Making the effort to expedite the process so you could receive your ring earlier than expected is something our team is always happy to do whenever possible, and it means a lot to us to know that this effort contributed to a great experience for you.
Your satisfaction and trust are our greatest motivation to continuously improve both our products and our services.
We wish you and your loved one a lifetime filled with happiness and many beautiful, memorable moments.
Réponse de L'Amour Brilliance
We sincerely thank you for trusting our brand and choosing to place your ring order with us, as well as for taking the time to share such valuable feedback. We are truly delighted to know that you are happy with the final result of your ring. Each piece is carefully crafted with great attention to detail, so your satisfaction means a great deal to our entire team. We hope the ring will accompany you through many meaningful moments, and we look forward to the opportunity to serve you again in the future. 💛
If you are thinking about it… BUY IT!
If you are thinking about it…. Just BUY it!! The team and customer service is AMAZING! From when I placed my order I got updates right away. Both of my rings came out BEAUTIFUL! I cannot thank them enough. My order also came pretty quickly even though I ordered during the holiday season. I am already looking to see what else I want to buy.
25 décembre 2025
Réponse de L'Amour Brilliance
Thank you so much for taking the time to share such a wonderful review with us.
Your kind words truly mean the world to our entire team.
We’re so happy to hear that you loved both of your rings and that your experience with our customer service made you feel supported every step of the way — especially during the busy holiday season.
Knowing that our work brought you joy is the greatest reward for us. We truly look forward to creating more beautiful pieces for you in the future.
Great customer service
Amazing customer service. Whenever I reached out with a question they were always quick to respond. Ring was exactly what I ordered. Great experience.
18 décembre 2025
Avis spontané
Réponse de L'Amour Brilliance
Thank you so much for taking the time to share your kind review!
We’re truly happy to hear that you had a great experience and that the ring was exactly what you expected.
It means a lot to our team to know our service and craftsmanship met your expectations.
Wishing you many beautiful moments with your ring, and we’re always here if you need anything in the future ✨
Quick work and got the product shipped…
Quick work and got the product shipped quickly!
17 décembre 2025
Réponse de L'Amour Brilliance
Thank you so much for your kind review!
We’re glad to hear you were happy with our turnaround time and fast shipping.
Your feedback truly means a lot to our team and motivates us to keep delivering the best experience possible.
My rings are absolutely stunning and…
My rings are absolutely stunning and perfect! The design team are very knowledgeable and informative. They kept in contact with my now fiancée and shipped my first ring with assurance to get to him directly. And again with my band, which he was guided by the team to match absolutely perfect with my engagement ring! Would so order again for another piece or more! Craftsmanship is impressive and boxing is beautiful!
15 décembre 2025
Avis spontané
Réponse de L'Amour Brilliance
Thank you so much for this wonderful and heartfelt review!
We’re truly honored to know that your rings turned out exactly as you hoped and that you loved both the design and craftsmanship.
It means a great deal to our team to hear that our designers were able to guide and support your (now) fiancée throughout the process, and that both your engagement ring and band came together as a perfect match. We’re also delighted that the packaging made a great impression as well.
Your kind words and trust motivate us to keep delivering our very best. We would be absolutely thrilled to welcome you back again whenever you’re ready for your next special piece.
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