Laser Clinics New Zealand Avis 

Shocking experience at Albany branch, arrived only four minutes late with no courtesy call beforehand, yet “Kylie” was rude, dismissive, and refused service while no other customers were there! Six-year loyal client shocked by such unprofessional treatment. Strongly urge management to address this.

The Cosmetic Clinic in Whangarei.
After I prepaid for the spot laser treatment, I rang up to make sure the laser treatment would be done on the same day.

I attended as I was assured the spot laser treatment would be done on the same day. I took time off from my busy schedule to attend the clinic on the 22nd July 2025.

After scanning my face, the consultant spoke to Lauren the manager and said I would have to 'prepare' my skin first for 2 weeks and I'd have to prepay for that too!!!

I was very upset as I felt it was a deception.
Lauren apologized & said mistakes happen but this was not a mistake. Not a mistake from the reception staff, the training comes from management.

What a waste of time!!!
It is very dishonest to attract clients with an advertisement offering a discount & later tell the client more treatments are needed.

I will definitely not have anything to do with the Laser Cosmetic Clinic again.

Don't pre-pay your treatments at Laser Clinic New Plymouth!!!! They have recently had a change of management so they are triple booking a room (so they cancel your appointment), then cancel the next one and won't give you a refund. Manager rudely hung up on me when I asked for a refund. I went to head office but they won't provide any information, dragging on for a month now. Head office confirmed today that they also will not provide a refund.

It's a pleasure visting the ladys at the Dunedin laser clinic. Its an environment I always feel welcomed and at ease. After treatment my skin feels healthy and has a lovely glow. I would recommend their services!!

Laser Clinic Queensgate. Laser skin treatment burned my skin! The treatment is extremely painful and no cooling is provided. Had to stop after two tries. Worse than natural child birth! Was offered a credit but when I requested a refund i had to apply for this, visited the clinic twice and when they finally approved a discount when i pointed out the consumer act. They withheld $100 - unacceptable! Horrible customer service.

GO TO OTHER CLINICS! I completed 11 sessions of laser hair removal at this clinic for my arms, shoulders, and back. I was told my hair type was ideal and that 8–12 sessions would significantly reduce growth and my type hair and skin is ideal for treatment. After all that time, money, and two extra sessions (given after an experienced staff admitted previous sessions weren’t done properly), the results are extremely disappointing — the regrowth is almost the same as before.
I’ve contacted the clinic twice and was told upper management would follow up. It’s been over a month, and no one has responded. I now also have a tattoo on my back and on my shoulder, so further treatment in that area isn’t even possible. I feel misled and let down with plenty of my time and resources wasted.

Won't go here now based on the fact their booking system appears to be broken online and their customer comms team is awful. Sincerely, someone who works in marketing and was willing to spend $3K on treatments.

I was a bit nervous because it was my first time getting a skin treatment but my therapist explained everything and really looked after me. It was much appreciated. The clinic was in Willis St, Wellington.

The clinin at the base was an experience I do not wish to repeat. I got mucked around, tried to talk me into 6k worth of work when I had already paid in advance for a treatment, which I never recieved. totally disorganised shoddy business practises. I asked for refund for the treatment I never got. Now they have gone quiet. They owe me $180. I guess I have to take them to disputes tribunal to get my money back. Go somewhere else these people are clowns If I could do no star I would. I am still awaiting my refund, I guess I will be taking them to court to get my money back

Palmerston North clinic were awesome.all staff were attentative., I felt relaxed and comfortable. Although my booking was somehow cancelled. It wasnt a problem to sort it out immediately for treatment to proceed..
Anu Kaur is a wonderful, friendly and reasurring nurse. And i will certainly be an ongoing client of hers.

STAY AWAY. I was booked for my appointment and had prepaid appointments on my account when I was contacted the day before my appointment that the clinic had closed permanently and I still haven't got refunded for my appointments I had prepaid for. It's been 5 months

Laser Clinic Botany: I had a wonderful experience at the Laser Clinic in Botany thanks to the amazing beauty therapist named Lily. She is not only highly skilled but also incredibly kind and professional. Lily took the time to explain the procedure and answered all my questions patiently. The results have been fantastic, and I feel much more confident now. I highly recommend Lily for her dedicated services!

I recently went for laser hair removal treatment and the treatment I received has been nothing short of amazing. The staff are all very welcoming and thoroughly explained the process to me and happily answered all my questions. The treatment itself was very quick, comfortable and painless. Very happy with the outcome.

DO NOT GET LASER HAIR REMOVAL ON YOUR FACE!! I had 2 spots that I wanted to focus on to remove hair (a small spot under my chin and on my left hand check)... But instead the laser apparently stimulated hair growth EVERYWHERE! I know have thick dark hair growth all over my face, chin, cheek and throat. I bought this up many times and everyone was very blaze saying you just have always come now, and come more often. The extra hair all over my face and neck makes me upset every single day when I see it. So disappointed.