Lauren Kenzie, LLC Avis 55

I love the necklace broke have sent back to Lauren Kenzie waiting for it to be returned. So 3 stars is all I can give for right now

Unfortunately, the earrings I bought with matching necklace arrived with broken clasp. I issued return and I will take it to USPS Monday 2/2.

My necklace originally had broke off, so I went back to the store to create a shipping to get it fixed. I wait and hear back about a week or two just for them to send it back still broken.

My ring broke the day after I got it. Customers service is terrible. Haven’t been able to get anyone to get back with me. I even paid to get it replaced and nothing. For now on I will stick to my go to jewelry companies that I know are great. My first experience has not been a good one.

It was the cutest store!! They provided amazing service and it was a great birthday gift!

She was very professional and very friendly.

I have not gotten back my necklace that I sent in for repairs and I am worried that I won’t get it back..

I placed an order October 4 but have not received any communication about shipment of the necklace. The support team will not respond to my emails.

I love love love this boutique! I have been buying pieces of jewelry for years and I have never had any issues! I had a permanent bracelet charm that had started to fade and they replaced with no problem! I had a ring that started to tarnish and they replaced it too!! Amazing staff!!!

It was a great experience! They had a wide variety of brackets and charms to choose from. Nice customer service!

We came in for permanent bracelets and the young lady who helped us was great.

the customer service was AMAZING!! and the store is super cute!!

The lady was great and professional at getting our permanent jewelry attached.

I sent back a necklace in May and have not heard anything or received an item.

I purchased a necklace with a charm in November. It fell off in early June and the charm had turned. I was told that it was plated and that’s why the charm turned and that I should’ve been told that when I purchased it, but I was not. I paid $20 to have my necklace re-attached and within hours, it fell off again.

Just got my little strawberry makeup bag in the mail and it’s so precious!!! Love it!!

I’ve had two necklaces and they’ve both broke within weeks of having them.

My sister and I visited at the Stovehouse location in Huntsville, Al. We were greeted by an employee named Tiffany that I would describe as a breath of fresh air - very helpful and personable. The products were beautiful and creative. We will definitely be back.