I needed a Johnnie Walker gift set that I could not find locally. I saw that La Vinotheque had it in stock. I ordered it on Tuesday evening and it shipped Wednesday and arrived on Friday. Fast shippin... Voir plus
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Lisez les avis des autres
I Have lots of great experience with your customer service, when I call to order everyone is courteous and nice, I am very selective and they listen and take care of my needs. Recently my order was lo... Voir plus
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The product was as advertised, but the website prided yourself on prompt delivery but it took over two weeks and we missed the dinner for which the product was purchased...it came the day after thoug... Voir plus
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Right after ordering, I had a family emergency and missed all three attempts for delivery. Desperate to receive my package as it was for bridesmaid proposal boxes, I called the company to explain. The... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover a unique wine and liquor shopping experience at La Vinotheque. We blend your appreciation for quality wine and liquor with our dedication to excellence. Our philosophy? The customer always comes first. For personalized service and recommendations, call us at ☎️ 877 319 7683.
Coordonnées de contact
202 Main Street, 06032, Farmington, Etats-Unis
- lavinotheque.com
4,7
Excellent
620 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : La Vinothèque
We appreciate your kind review! Our team works hard to provide timely assistance, and we're thrilled that we were able to meet your needs. Thank you for choosing us.
Réponse : La Vinothèque
We appreciate your kind words. Quick, efficient service at a good price is our goal. Thank you !
Réponse : La Vinothèque
Dear Ann Marie,
We appreciate you taking the time to share your experience. We’re truly sorry to hear that you didn’t receive the correct item. We understand how frustrating this must be, and we want to make it right.
We pride ourselves on order accuracy and our hassle-free return policy. If you received the wrong item, we apologize for the error and encourage you to reach out to our customer support team immediately. We’ll arrange for a free replacement or refund, whichever you prefer.
To initiate a return or replacement, please visit our returns portal https://lavinotheque.com/content/1-shippingreturns.
Our team is available 24/7 to assist you with any questions or concerns.
Thank you for your understanding.
Sincerely, La Vinotheque Customer Support team
Contact Information: 877 319 7683
customerservice@lavinotheque.com
Réponse : La Vinothèque
We appreciate your positive feedback! It's great to know you were happy with your experience. Thanks for choosing us!
a fair price for what we bought
a fair price for what we bought - reasonable shipping charge; most important they had the Bellinis we couldn't find in PA. very quick service, easy to handle web site and order. and I should add: expertly boxed/wrapped- no danger of breakage
15 juillet 2024
Réponse : La Vinothèque
We appreciate you taking the time to share your positive feedback. We're delighted to hear that you were satisfied with our pricing, shipping, and overall service. Your satisfaction is our top priority, and we'll continue to strive for excellence.
Very quick & timely shipping
Very quick & timely shipping. Product arrived in perfect condition....thanks!
16 juillet 2024
Réponse : La Vinothèque
Thank you for your kind words! We’re so glad you received your order quickly and in perfect condition. We appreciate your business!
Every thing was great
1 juillet 2024
Avis spontané
Réponse : La Vinothèque
Every thing was great, sorry I made a mistake and meant to give you FIVE STARS. Now I’m not sure how to fix it.
Réponse : La Vinothèque
That's fantastic to hear! We work hard to make ordering and shipping a breeze. Thanks !!
Réponse : La Vinothèque
Thank you very much for mentioning our fast shipping! We know how important it is to get your items quickly.
To fix an error on my part
To fix an error on my part, customer service helped me sort my shipping address and shipped my order to arrive quickly.
18 juin 2024
Réponse : La Vinothèque
We're glad we could help! Everyone makes mistakes sometimes, and it's fantastic that our customer service team was able to assist you in getting your order shipped quickly with the correct address. We appreciate your understanding and for letting us know about your positive experience.
An Awsome Father's Day Gift!
After the online purchase, I didn't see a confirming email, so I contacted the Company. Roberto assured me he had received the order and it would be processed. It was delivered ON TIME (it was a gift), and in pristine condition. Excellent customer service.
11 juin 2024
Réponse : La Vinothèque
We're so happy to hear it was an Awesome Father's Day Gift! Excellent customer service is important to us, so we're glad our team was able to assure you and deliver the gift on time and in pristine condition. Thanks for letting us know
Réponse : La Vinothèque
Thanks for letting us know about the great shipping and packaging. We look forward to seeing you again soon
Réponse : La Vinothèque
Thanks for letting us know! We appreciate you taking the time to review our packaging and delivery.
Best wine I have ever had!
I had the wine I ordered at a wedding in Minnesota. It was absolutely delicious and I am not a big wine drinker. I tried to find it here in Massachusetts with no luck. I found your website and was very pleased to have found it along with the other flavors and brands. Ordering and delivery were very easy. Thank you for carrying this particular wine!
7 mai 2024
Réponse : La Vinothèque
Thank you so much for your fantastic review! Finding specific wines can be tricky, so we're glad our website helped you track it down! We pride ourselves on offering a variety of flavors and brands, so hopefully you found some other exciting options to explore. Ordering and delivery being a breeze is music to our ears! We strive for a smooth customer experience.
Réponse : La Vinothèque
Thank you very much! We appreciate your kind words.
Vin Santo Arrived Well-packaged
Packaged well but arrived later than original estimated date.
24 avril 2024
Réponse : La Vinothèque
We're thrilled your wine arrived safely and well-protected! We understand the frustration of a delayed package, and we apologize for any inconvenience caused by UPS's delivery timeframe. We're always working to ensure our shipments go out promptly, and we'll be looking into ways to improve communication with carriers to avoid future delays.
First time client
First time client. Seamless ordering process, flawless delivery, great at keeping me informed every step of the way. Will order from you again
9 mai 2024
Avis spontané
Réponse : La Vinothèque
Thank you very much for letting us know about your smooth experience, from the easy ordering process to the flawless delivery with clear communication. We strive to make everything seamless for our customers, and your feedback is greatly appreciated. We look forward to serving you again soon!"
First Purchase
My first purchase and am very pleased with the delivery. Looking forward to making some recipes that call for the product I purchased. All was handled with care. Thank you so much!!
7 mai 2024
Réponse : La Vinothèque
"Thank you so much for your kind review! We're thrilled to hear you had a positive experience with your first purchase and delivery. We take care in ensuring everything arrives safely, and we're glad you're excited to use the product in your recipes!
Réponse : La Vinothèque
Thanks for letting us know you had a great experience! We appreciate you mentioning the packaging – we take care to ensure everything arrives in top condition. Thanks again for your feedback!
Réponse : La Vinothèque
Thank you very much for letting us know about your experience! We're glad the delivery was fast, the packaging kept everything safe, and that you're happy with the quality of the product. That means a lot to us. We hope to see you back again soon!
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