Lazada Avis 

Terrible experience. Lazada refused my return even though I was within the return window. They hid behind a technicality, denying a refund or exchange. Zero flexibility or support—definitely wouldn’t recommend.

Ordered Iona 10 L Oven Toaster from Lazada - 30.9.24. 10x facemasks delivered via SingPost in letterbox box - 9.10.24.

Seller refused to reply queries. Complained to Lazada/requests for refund.

Lazada Hotline unable to help/no follow up/every day different Agent. Requests to speak to Supervisor/Manager denied/not free. Promised will call when free.

Still waiting for refund/ No Call from Supervisor or Manager.

17.10.24 - Lazada cancelled *Return/Refund.* Money not returned. Called Hotline again/Agent said will escalate up. Complained / No use. No Supervisor around. No Email to Complain.
18.10.24 - Filed a Police Report. Contacted by Investigating Officer for more clarifications.
22.10.24 Tuesday - Lazada return money to Lazada Cash/Wallet. Must use within 1 month. Lazada Voucher, Coins used for Oven Toaster forfeited. OK with me as /already wasted a lot of my time. Do not want to waste more.

Lazada cash *cannot withdraw*. Got to use it to buy from *Lazada or Red Mart.*

Used it to buy 1 dozen Brand Essence of Chicken from RedMart / Free Delivery for first time.

Very bad experience. Purchased tissue boxes and the seller did not want to ship after a month (no progress at all). Complained to Lazada and request for release of my money. Was asked to wait indefinitely as the seller “is dedicated” Nothing was done on Lazada’s end. At the third phone call (after 1.5 month from the purchase), I insisted to speak to a shift manager, staff told me trust her all the manager are away for meeting. Claimed that the purchase is already canceled at the backend and the app should show soon (but was not sure how long it would be indicated there and asked for me to call again few working days later if it is not indicated). Left my contact for any soonest manager to call, nothing till date :( Honestly Lazada should not be in E commence business if they can’t deliver basic of any commence business.

Bought 2 orders of rice from China supplier and Received both items lesser (2.5kg and 5kg) than advertised 10kg each. Asked for refund and Lazada rejected both for NO reason given. Lazada promised they will allow me to send a new request after 24hrs but NOT given the access button after 24hrs. Will not buy from Lazada anymore moving forward.

I wish I could give 0. They are running a scam. I ordered a couple of things and never received it. They never agreed to return the money.

I have a problem with order number 118213206272519. I bought the bike on March 18 (delivery was indicated on 1 of April), the latest information by the tracking number LXCNSG00496860 - March 22 Departed from First Mile Facility.
Since then, I have had 11 chats with technical support, 16 letters, and not once have they helped me - each time they promise to cancel the order and return my $ 440, but each time they lie. It's been 7 months and no bike, no money.
It's doubly unpleasant that I ordered the bike in advance for my daughter's birthday, I had to urgently buy it offline.

Silly!!! Wrong order and I had to return to collection point. And now these 🤡 have me a tiny drawer to place a suitcase!! I warned the call agent that it’s a big parcel 📦 already! Silly Singapore Lazada to be clear!!

Shopee for 10.10!!! Unless u want to have wrong goods delivered twice followed by, extra work to return yet you can’t fit returned goods into locker!! 😂

Ordered a cabinet from TB Supermarket store but they delivered chopsticks instead. Messaged the seller for refund but was told to use the refund button on the lazada app. However there was an error on the app and I was unable to request for refund, called lazada customer service twice who said they are unable to process any refund request on their end and directed me back to ask seller to initiate refund on their end instead. Seller did not reply, lazada advised me to file a report on the seller. While experience was extremely frustrating and lazada customer service is very inept and having us run around in circles to no avail.

Think twice if u want to order anything from China!!!

Customer care is set up for the sake of it. Send feedback, no response. Call direct line, call is not picked up just put you on hold until you give up. Chat robot is hopeless. It’s quite clear Lazada is not interested to be better even though user platform and service is already at such low base.

We bought something but it was broken so we needed a refund and we haven’t got one in 5 months.Huge scam

Please don't buy from them. I ordered Nescafé Gold Cappuccino, but I received regular Nescafé Cappuccino. I tried returning the product, but the seller rejected my request and told me to buy another one, saying they would collect the returned product at that time. I then contacted Lazada customer care, and they also told me to do the same. I explained to the Lazada representative that I trust Lazada and bought the product through their app, so if there is an issue, Lazada should take responsibility instead of having us deal directly with the seller. However, they said it was the seller's policy. I asked Lazada customer care, 'If we face such issues, what is your role, and what support are you providing to customers? I trust Lazada, and any issue should be Lazada's responsibility, but you are asking me to buy the product again to resolve this issue

I ordered a pillowcase from lazada and chose the postal delivery option instead of the standard delivery option. Big mistake. The seller messaged me twice on the platform that the product was out of stock but I did not realise as the order was already updated as packed and shipped and so on. When the updates reached "delivered" I found it weird that there was no photo proof of delivery like the usual, so I thought it could be due to the delivery option I chose. But when I checked my mailbox, it was empty. Attempts at getting customer service to liase with seller and delivery service to investigate which party did not fulfil their responsibility were to no avail, only get same repeated response. The agents don't do anything except said that item is already marked as delivered. They even rejected my refund request. So like so many other users, i paid for no item. Happened to stumble upon this platform today and decided to share my experience so that other users can be wary.

I have 2 order mention that delivered but is send to other address , liaise v them and over 3 days also not respond … even refund also ask waiting only … my 2 items total $210 , is really too lousy

I just read the reviews from the many customers affected by Lazada's poor response and low service level. I am currently facing a similar situation of waiting for my item to be picked up for return and each time I called, they had said the same thing that the matter has been escalated for "investigation" and to be patience. It's coming to 2 weeks now and the item has been waiting to be picked up for return. I have always trusted Lazada to be reliable and a good shopping online platform. I hope they will give me the benefit of the doubt. I will have to escalate this issue to the various social media and alert all my followers to highlight my poor experience with Lazada if they fail to provide me the help and protection as their long time loyal customer.

Sales are good, if they can actually fulfill orders on time.

Customer service is useless, they can’t do anything except mark your ticket as resolved even though nothing is being done.

Terrible customer service - can’t address my concern, no status update, rude reply

I recently had a terrible experience with Lazada. After purchasing an item for over $800, the Chinese seller sent me the wrong product. While the seller was willing to accept a return and refund, Lazada's customer service has been incredibly frustrating.

Despite repeated requests, Lazada has failed to arrange a pickup for the incorrect item. After two weeks of waiting, they unexpectedly canceled my refund request and marked it as received. When I contacted customer service, they claimed they hadn't arranged the pickup and it was the seller. This contradicts their previous assurances over the phone and chat (which I have records for).

I've contacted customer service almost daily, but I've received the same unhelpful responses and excuses. They've even provided conflicting information about their "higher department" and the availability of supervisors or managers.

Based on my experience, I strongly advise against purchasing from Lazada. Their customer service is unreliable, and they seem more interested in avoiding responsibility than resolving customer issues. safe your money for other platforms

Review of Lazada’s Return and Refund Process and their customer services VERY VERY BAD N EVIL

I recently had a very disappointing experience with Lazada. I ordered a study desk but received a mini bed table instead. Initially, I wanted to use a pick locker to return the item, but because the table was too bulky, I requested a pickup instead. Unfortunately, this change did not reflect on the Lazada app.

Lazada instructed me that I could request a refund within 7 days, but I was supposed to be given 10 days to return the package. Despite this, they delayed the collection, causing significant inconvenience. Instead of receiving a refund to my original payment method, I was given LazCash as compensation for my grievance. However, this does not fully compensate for the $47 I lost and does not address the inconvenience and frustration I experienced.

Throughout this process, customer service repeatedly assured me that they would follow up and that a manager would call me, but I never received any updates or calls. Their promises turned out to be unfulfilled, leaving me feeling deceived and frustrated. Additionally, many of the chat conversations on the app were marked as resolved even though the issues remained unresolved. It feels like Lazada can manipulate the status of these chats arbitrarily, which adds to the frustration.

To make matters worse, Lazada is now shifting the blame to the seller, claiming that the seller rejected the refund. This is extremely frustrating, as it feels like Lazada is avoiding responsibility for the poor handling of the return and refund process. It seems that Lazada's business ethics allow sellers to change items to their whims and shortchange customers without proper accountability.

The combination of delayed collection, unfulfilled promises, misleading chat statuses, and the shifting of blame to the seller has made this experience deeply unsatisfactory. While I appreciate the compensation in the form of LazCash, the handling of the return process and customer service experience were far from acceptable.

**Do not buy from Lazada.** Their handling of returns and refunds, along with their customer service, is deeply flawed and has been a source of significant frustration for me.

It would be beneficial if Lazada improved their return and refund process, as well as their customer service practices, to ensure that customers receive timely and fair resolutions.

Overall, my experience has been extremely frustrating, and I hope Lazada will address these issues to provide better service in the future.

Bought a yoga mat from Lazada seller BFYI. Received it completely different colour and size which it much smaller. Missing yoga bag as well. Raised refund request but told to return the item. Tried message seller many times with no reply. Seller even removed the yoga mat listing immediately. Contacted customer service Zoe.... told to get seller agreed then can get refund. There is no way to contact seller as seller just ignored all my messages. As I am not familiar with return item to pick locker process. Ask to arrange pick up which they don't agreed. Obviously this is seller's fault for sending the wrong item but I was penalised. Have to take the trouble to wrap back the item and bring it over to return. Very disappointed with Lazada. No support given by customer service agents. They are a bunch of useless people ...Zoe,Don,Brian....only sending emails telling me the same thing copy and paste over and over again. Can't find solutions. Very good in marking problems resolved eventhough issues not settled. No email follow up with the issue. Very frustrated and disappointed.

Take note of two live agents going by the names Cynthia and Zoe. Especially Cynthia. Highly unprofessional and super poor customer service. Lazada has not learnt their lesson and continued employing such low quality staff.