lazzoni.us Avis 3

On November 6, 2022, we purchased furniture worth approx. 10.5k USD (exc. VAT). After receiving our order, we encountered serious problems with the products. There were long and permanent scratches on the dining table chairs, texture defects, seam rips, and local stains on the seat where the same fabric was used. The sturdy seams of the seat started to loosen after a few uses and its shape deteriorated. The seams of one of the throw pillows burst. The corner of the bed frame arrived worn.

We reported our first complaint on January 14, 2023. They admitted that the fabric was produced incorrectly and said it would be re-produced. After waiting for exactly 7 MONTHS after this notification, we received a delivery on August 12, 2023. The new sofa and chairs arrived in worse condition than before. The stitching problem was solved, but the permanent scratches that I mentioned in the first delivery were all over the seat and some parts of the chairs this time. Texture defects and pilling on the old sofa were also present in this one. As a bonus, the frame of the chair also arrived with major peeling. They first blamed the shipment, but when I proved that the same type of scratches were on the chairs in the first delivery, this suspicion was eliminated. After 7 months of waiting, phone traffic regarding these problems continued for a month. We were seriously discouraged and did not want to wait for another shipment, so we requested financial compensation for our loss at the end of August.

We were hoping that, after all, they would not leave us as victims, at least at the last point. After all, the amount they would refund us would be less than the profit on a single sale of a company that sells at prices at least three times the market and positions itself as the "upper segment", right? Well, it wasn't :) Every time we reached them, we heard words like: "This issue will be discussed at the board of directors meeting.", "You will be contacted by the end of this week." We did not receive any response at the time promised to us and we were delayed for ANOTHER 3 MONTHS!. This process took a year in total. If you care about your money and time, if you do not want to be disgraced while trying to buy quality products and services, and if you do not feel worthy of being treated disrespectfully, you better stay away from Lazzoni.

We went into the showroom and were very impressed with the styles & selection. Hamza Ozer, the sales rep, was very knowledgable & very helpful, and really it was his input and assistance, that made us order everything, complete furniture for 3 bedrooms & large TV media unit for living room, a fairly good priced order. Everything was great, the manager even invited us to stay at the Lazzoni hotel in Turkey. Delivery time was rather long, but at that point we weren't in a rush, so not a deal breaker. We were so impressed with everything, that we recommended Lazzoni to numerous friends, one actually ordered from them, and our designer, who had never heard of Lazzoni, actually flew to the factory in Turkey, and made a huge order for another client in the Middle East.
Then problems started. Hamza the sales rep, had left, and no one could be bothered to really assist us, so we were just passed around different reps. Delivery suddenly arrived without any notice, they just turned up, pilled lots of boxes in the hallways and left, but they didn't have an installation team available, so we had to wait for one to fly in. Eventually installation was done, but some of the parts were wrong and some had some very minor blemishes. They now had to re-order the wrong parts, which took another 4 months. Apparently they just arrived at the warehouse and are now on a truck for delivery, BUT once delivered we then have to wait AGAIN for an installation team to arrive. Through this whole process, unless I call them, no one bothers to call me, it's as though they could care less. They received FULL payment BEFORE making the original delivery and at that point they just stopped trying to achieve anything. Every time I call, I get a different variation of what's happening, and when. Order was originally made October 2022. Delivery was made February 2023. Installation was made April 2023, and apparently today July 25th Lazzoni received the parts and they are now on a truck. TO BE CONTINUED