LEC London - Laser Eye Clinic Avis 6

I attended EuroEyes for a cataract consultation after it was recommended to me. I require surgery in both eyes. The initial free consultation was meant to be around 30 minutes, but I had less than five minutes with the consultant, and the clinic had my appointment time wrong.

I was then encouraged to book a £250 paid consultation, having been told it would be more thorough and that I would get proper time with the doctor. Unfortunately, this did not happen.

The front desk staff were cold and unwelcoming, and throughout the visit there were no updates on delays. A 1.5-hour appointment turned into almost 4 hours, largely spent waiting without explanation.

When I saw the optometrist, they did not know why I was there and asked me to explain why I wanted surgery. I later saw Dr Fadi, who again felt very rushed. There was little discussion of my medical or eye history, and the focus seemed to be on booking surgery quickly. I was also encouraged to have both eyes done at the same time, which felt concerning given the lack of assessment and explanation.

I was promised follow-up information by email, which only arrived after multiple calls and emails chasing it. I also requested a further discussion before committing to surgery, but that conversation again felt rushed and my questions were not fully addressed.

Overall, the clinic felt high-volume and transactional, with very little time spent reassuring or properly engaging with patients. For eye surgery, I expected a far more patient-centred experience.

Awful Experience
Wish I never stepped foot into this place, the location and modern facilities make it look enticing but they really messed up with my procedures and it left me unable to work for months with multiple episodes of pain. They have good prices but this is where I went wrong and trusted them but just remember your eye health is worth more than this money-grabbing corporate. Just trust me and avoid this place and its people

I had my lens replacement done on the 15th August 2024, I was amazed the next day how I could walk around with out having to wear contact lens or glasses,
I would recommend LEC 100% the consultant Safiyah was amazing and answered all my questions professionally and explained the whole procedure from beginning to end.
Dr Fadi conducted the surgery who was exceptional with his expertise for the Lens replacement and made me feel very confident and explained each step of the surgery, he was so caring and made it so painless for me as well as his staff who assisted him.
The whole clinic staff are amazing from the receptionist to everyone there
The after care is remarkable and they are there for the support and as well as ensuring that Lens replacement has gone well

I have recommended them to my family and friends as this is a clinic that cares about their patients, I am so glad that I have had
My Lens replacement at LEC Laser clinic.in London.

Thank you all for making my journey so memorable and making me so confident to be able to not wear glasses or contact lens.

Lovely, modern clinic with friendly staff!

Waving goodbye to glasses and contacts has been amazing, and all thanks to the incredible team at LEC Clinic in London! From the very first consultation, I felt completely at ease. The staff were professional, friendly, and answered all my questions thoroughly.

Dr. was fantastic. They clearly explained the procedure, ensured I understood all the risks and benefits etc.
The procedure itself was quick and painless. Now, waking up every morning and seeing clearly without reaching for glasses is pure joy!

If you're considering eye correction surgery in London, I can't recommend LEC Clinic highly enough. They are true experts in their field and provided a truly exceptional experience.

Outstanding customer service and a pleasant atmosphere! The staff was incredibly helpful. I wouldn't hesitate to return for assistance in the future