Bought a smart watch wore it a few…
Bought a smart watch wore it a few times after 3 months stopped work8ng and the battery wont charge or turn on. Reached out to them and I was pretty much told sorry good luck.
Réponse de LeCouture-Nova
Hi Kathy,
We’re sorry to hear about the issue with your watch.
Our standard warranty covers manufacturing defects, and we also provide a 30-day coverage window for watches that are damaged after purchase. Because issues outside of that period are often related to wear or accidental damage, we offer customers the option to purchase a 1-year extended protection plan for $20, which helps cover situations like this.
When you contacted us, the watch was already outside of the coverage period, and the extended protection had not been added to the order. Even so, we still offered to send you a brand new replacement unit at 50% off the original price as a courtesy, but the offer was declined.
We always try to help our customers whenever possible and remain happy to assist if you decide you’d like to move forward with the discounted replacement.
LeCouture-Nova Support Team
