My experience with Lectric bikes has been stellar! Second bike purchase. Purchased a Second battery for my first Xpeak and a new rear wheel. Every transaction has been smooth and professional! Custome... Voir plus
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The bikes are really well built and the price point is good. I have been a triathlete competing in Ironman World Championships 3x and have become my own bike mechanic over the years. The customer serv... Voir plus
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Everything about the company is great. I’m not sure if the company itself has anything to do with the shipment but the only complaint I have is the shipment. Sometimes you get orders with different pa... Voir plus
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Purchased for my grandson to travel to sport practices. It rides quite nicely in electric mode and he is super stoked to have a great bike. Had a little problem with the chain guard, sent them an ema... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.
Our Commitment to You
Écrit par l'entreprise
- Built on Legendary Service
- We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.
Coordonnées de contact
2311 W Utopia Rd, 85027, Phoenix, Etats-Unis
- +16027150907
- contact@lectricebikes.com
- lectricebikes.com
4,5
Excellent
2 k avis
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rides great not a 5 minute assemble
3 avril 2026
Ie bike
I am 75 years old and haven't rode a bike for for years. My daughter bought a tri fom you. I enjoyed riding it. I decided try the bike. I have rode it about 50 miles a week ,and reply enjoyed it.
16 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great customer service and attention to…
Great customer service and attention to detail regarding representation of the product.
27 mars 2026
Réponse : Lectric eBikes
Hi there, thank you so much for the kind words! We truly appreciate your support and look forward to seeing you out on the road. Happy riding!
Just what we wanted
Just what we wanted in a e-bikes we will use them at home and on vacations
3 avril 2026
Réponse : Lectric eBikes
Hi Ernest, that is exactly what we love to hear! We designed our bikes to be the perfect companion for both your daily routine at home and those well-deserved vacations.
Thank you for choosing us to be a part of your adventures, we can't wait to hear where you take them next. Happy riding!
Love my bike can pretty much assembled…
Love my bike can pretty much assembled which was great. My boyfriend bought the white one which came with all the same parts but wasn’t assembled. It was really difficult putting all the parts on. Should have come with some instructions
3 avril 2026
Réponse : Lectric eBikes
Hi Cathy, we are so happy to hear you're loving your new ride! We aim to make the unboxing process as seamless as possible, so we're glad yours was a breeze.
To help keep our footprint small, we are a paperless company, which is why physical manuals aren't included in the box. However, we want to make sure everyone has the support they need! We have full user manuals and a comprehensive 'First Ride' video on our website that walks you through the entire unboxing and setup process step-by-step.
We’ll make sure to share this feedback with our team, and we hope you and your boyfriend have an absolute blast out on the trails!
Pedal assist doesn’t work.
27 mars 2026
Réponse : Lectric eBikes
Hi Tom, sorry to hear that you're having trouble with your bike. Please feel free to reach out to our team. We'd like to take a deeper look and get this resolved. We look forward to hearing from you.
Everything about the company is great
Everything about the company is great. I’m not sure if the company itself has anything to do with the shipment but the only complaint I have is the shipment. Sometimes you get orders with different parts sent to you completely different days. Some parts come early some parts take weeks, but other than that I’m just anxious to have the part because I wanna enjoy it already because the product is amazing
3 avril 2026
Réponse : Lectric eBikes
Hi there, we’re very sorry to hear about your experience. This isn’t the level of service we strive to provide. Please feel free to reach out to our team with any questions you have, we'd be happy to help. We really appreciate you taking the time to share this, and we’ll make sure your feedback gets to the team.
Réponse : Lectric eBikes
Hi Bonita, so happy to hear that you're had a great experience with our team. Thank you so much for your review. Happy riding!
Received XPLite2 (two) eBikes four days…
Received XPLite2 (two) eBikes four days from order. Wow! Both look awesome! Great promo with free upgrades (headlight, seat, heavy duty front & rear baskets).
26 mars 2026
Réponse : Lectric eBikes
Hi Keith, we're so happy to hear that you're loving your bikes. Thank you so much for your review. Enjoy the ride!
This bike has been amazing!
This bike has been amazing. It's super powerful and I almost never need it past level 2 in the city. It's easy to ride and control, and functions very easily without much work on your part. I ordered it when the add-ons came included which seems to add significant weight to the bike which might be the only downside if you have to lift it to get anywhere. I keep it in our house and need to lift if up 1 step to get it outside and it's doable, but very heavy.
2 avril 2026
Réponse : Lectric eBikes
Hi Rachel. We are thrilled to hear that you’re enjoying your new bike.
We appreciate your review! Thanks for being part of the community. Happy riding!
Great bike. Buy one!
Ordering and delivery were all good.
The bike is great.
My only negative comment is the communication regarding delivery and other notices. From day one fedex and Lectric said I would receive the bike on such and such date. I planned my schedule to be home. Lo and behold my wife gets home on the day before and the bike is laying on the ground (on the side that says do not lay flat). When I got home I was all excited and carefully opened the package. The next day - the day the bike was supposed to arrive - I get a text with a link describing the correct way to open the package!
But as we say - alls well that ends well. I giggle every time I bike up a hill!!!
2 avril 2026
Réponse : Lectric eBikes
Hi there! Thank you for your thoughtful review. We’re so glad to hear you’re enjoying the bike and having fun on those hills 😊
We sincerely apologize for the delivery miscommunication, that’s not the experience we want for our customers. Your feedback is very helpful, and we’ll be sure to share it with our team to improve our delivery updates moving forward.
If there’s ever anything we can assist with, please don’t hesitate to reach out. Enjoy the ride!
Great packing job
Great packing job, even though box was damaged in shipping everything on the inside was perfect. Easy to assemble and ones together it was a great fun ride on my new trick. I also have a Lectric bike that I love. Great job!
2 avril 2026
Réponse : Lectric eBikes
Hi David, thank you so much for your review. We're so glad to hear that the trike was perfect and that you're enjoying it. Thank you for your continued support. Happy riding!
Grandson's proud ride
Purchased for my grandson to travel to sport practices. It rides quite nicely in electric mode and he is super stoked to have a great bike. Had a little problem with the chain guard, sent them an email and quickly was remedied and a new one arrived. The assembly directions are all on line-utube,but difficult for those who like written directions.
25 mars 2026
Réponse : Lectric eBikes
Hi Beth and Tim, we're so glad to hear that your grandson is enjoying his bike. Such a convenient way to get to practices! Sorry to hear that you had an issue, but very happy to hear that our team got you taken care of. Enjoy the ride!
The bike was packaged well and pretty…
The bike was packaged well and pretty easy to set up via the video that I was directed to in an email. I have ridden it 2x to work and so far so good. The only thing I am confused about is the cargo racks. I received the main one, which I have attached but there is a smaller with holes that do not line up. Also, a hard copy of the user manual would be nice.
2 avril 2026
Réponse : Lectric eBikes
Hi Cathy, Thank you for your review! We’re glad to hear the bike arrived safely and that setup was smooth, great to hear it’s already getting you to work reliably.
Our team would be happy to take a closer look at the cargo basket. Please feel free to reach out so we can further assist. Enjoy the ride!
The bike arrived in good shape …
The bike arrived in good shape except for some scratched paint finish near where the handle bars connect. I was frustrated a bit with the directions for assembly of the bike. The directions weren’t as clear with the pictures. Videos were available but there were so many it was hard to determine which one to use. I believe that specific how to videos should come up when you put in the model of the bike
2 avril 2026
Réponse : Lectric eBikes
Hi Henry, thank you for your feedback! We’re glad to hear the bike arrived in good shape overall.
We’re sorry about the scratched paint and the confusion with the assembly instructions, that’s not the experience we want for our customers. Your feedback on the directions and model-specific videos is very helpful, and we’ll be sure to share it with our team for improvement. Please don't hesitate to reach out if you need any assistance. We'd be happy to help!
Réponse : Lectric eBikes
Hey Timothy, that’s wonderful to hear, thank you for your review! We’re so glad you’re loving your new bikes and had a smooth delivery experience. Enjoy every ride!
Good product price excellent also…GGreat Ebike
Good product price excellent also special awesome
25 mars 2026
Réponse : Lectric eBikes
Hi James. Thank you for the great feedback! We’re so glad to hear you’re happy with the product, price, and overall experience. Enjoy your rides!
great bike
information on web sight is great. was able to make decision on what wanted. The folding bike arrived quickly and was easy to assemble. My only complaint was when searching for a RV compatible ebike.the bike showed as a bike for RV, it is not light and does not fold up quite the way I had hoped.
26 mars 2026
Réponse : Lectric eBikes
Hi there! Thank you for your review. We’re glad the website was a smooth process.
Your feedback is very helpful, and we’ll be sure to share them with our team. If you’d like any assistance, please don’t hesitate to reach out, we’re here to help!
Great company to do business with
I've ordered 3 bikes and a trike from Lectric. Their products are great quality and the company provides outstanding support. The LCD display on my first bike died after 4 years, and they replaced it for free--even the shipping. When the battery needed replaced, they gave me 50 percent off.
2 avril 2026
Réponse : Lectric eBikes
Hi Hal, we're so happy to hear that you're loving your bikes. Glad to hear that you were also taken care of by our team! Please don't hesitate to reach out if you need further assistance. Happy riding!
Bike came in damaged and does not work.
Bike came in damaged and does not work.
Had to take it to a repair center hours away. Wasting my time and gas. I purchased four bikes from this company.The last two bikes i'm having problems with that.I just purchased not good
2 avril 2026
Réponse : Lectric eBikes
Hi Frank, thank you for being a loyal customer. We are truly sorry for the damage and the inconvenience this has caused you.
I've accessed your account and see that our team is actively working with you on getting this resolved. We value your support and want to make this right.
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