I placed my order on 2nd June & specified the occasion date required is 12th June. They confirmed my order has still not neen dispatched (on 11th June) & are refusing to issue a full refund (only a pa... Voir plus
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The dress is amazing quality thank you! While waiting for my order I had a few issues which your worker Marin greatly helped me out with! Super easy communication and I was reassured well about my par... Voir plus
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A lovely person called Marin replied to my message I had ordered the wrong size so I sent a email straight away Marin got back to me to reassure me my size had been changed fantastic service 5 stars ⭐... Voir plus
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Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Coordonnées de contact
Etats-Unis
- customercare@leely.com
- leely.com
3,8
Bien
52 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Joyce and Ivy were incredibly helpful…
Joyce and Ivy were incredibly helpful and informative. It almost felt like they were my personal shoppers! They helped guide me through the process and truly had my best interests at heart. I will highly recommend Leely on the back of their customer service.
4 mars 2026
Réponse de Leely
Dear Fiona McDonald,
Wow, what absolutely wonderful feedback—thank you so much! 💖 We're absolutely thrilled to hear that Joyce and Ivy made you feel like you had your very own personal shoppers! 🛍️✨ Knowing they guided you with care and genuinely had your best interests at heart truly warms our hearts. We'll be sure to share your kind words with them—they'll be over the moon! 🌙💫 Thank you for recommending us based on their service; it means the world to our entire team. If you ever need anything else, we're always here for you! 🤗
Best regards，
Leely Customer Care Team
Great service from Marin
Great service from Marin. I ordered the wrong dress and Marin help me change the order and get the correct dress for me. Can’t fault them so far.
4 mars 2026
Réponse de Leely
Dear Lynn,
Thank you for your lovely review! 🌟 We're so happy to hear that Marin came to the rescue and helped you swap to the perfect dress—sounds like a happy ending in the making! 🎉👗 We'll make sure Marin knows what a difference they made for you. Thanks for trusting us, and we hope you absolutely adore your new dress! 💕
Best regards,
Leely Customer Care Team
Réponse de Leely
Dear Mary Ann Kaminski，
Thank you so much for your kind words! We're truly delighted to hear that you had a positive experience. Your satisfaction means the world to us, and we’re always here to help whenever you need us. Hope to serve you again soon! 😊
Best Regards,
Leely Customer Care Team
Despite good customer service from…
Despite good customer service from Marin and Olivia I have lost about £40 spent on postage / shipping as this company is based in the US. When purchased it advertised as UK! A stressful experience as I didn’t think I was going to get back any of my money and I had to gamble sending it back to receive my refund.
Although it was a nice dress that didn’t fit (uk/us sizes??) it was a troubling. And annoying experience. Buyer beware. I felt sorry for the staff trying to help me.
2 mars 2026
Réponse de Leely
Dear Sarah Isaac
Thank you for sharing your honest feedback, and we are truly sorry to hear about your disappointing experience. We sincerely apologize for any confusion caused regarding our location and the return shipping costs you had to bear. Please allow us to explain — we are an international brand with dedicated websites for different countries. However, due to operational costs, our only return warehouse is currently located in the United States.
We completely understand your frustration, and we truly appreciate your kind words about Marin and Olivia — they genuinely care about helping our customers.
We have just sent a separate email to you with a proposed solution regarding the return postage. Please kindly check your inbox (and spam folder) at your earliest convenience.
Once again, we apologize for the inconvenience and thank you for giving us the opportunity to make things right.
Best regards,
Leely Customer Care Team
I had excellent customer service with Phoenix
I had excellent customer service with phoenix. I was able to get a full refund bc I was returning a dress within 24 hours of purchasing it. She helped me through the process.
19 février 2026
Réponse de Leely
Dear RaDonna,
Thank you so much for taking the time to share your pleasant shopping experience at Leely! We are delighted to know that our team provided you with excellent service and that your refund process was smooth and efficient. Your satisfaction is our top priority, and we sincerely thank you for your trust.
We hope to have the opportunity to serve you again in the future. Please feel free to contact us if you need any further assistance.
Best regards,
Leely Customer Service Team
The customer service is a 10/10
The customer service is a 10/10. Olivia got back to me within minutes. Very professional and understanding. I will definitely be a recurring customer!!!!
25 février 2026
Réponse de Leely
Dear Sherly，
Thank you so much for your amazing review! We’re thrilled to hear Olivia provided you with such fast, professional, and thoughtful service, and we truly appreciate your loyalty—we can’t wait to serve you again soon!
Best Regards,
Leely Customer Care Team
Réponse de Leely
Dear customer，
Thank you so much for your kind feedback! We’re delighted to hear Olivia provided you with excellent support, as delivering attentive and reliable service is always our top priority. We truly appreciate your trust and look forward to serving you again soon!
Best Regards,
Leely Customer Care Team
SCAM
SCAM. SCAM. SCAM.
I do NOT recommend doing business with them.
They procrastinate and delayed my return request through email, then tried to blame me by saying returns must be done within seven days. I escalated the issue and ended up getting completely ghosted.
Send me a DM if you want details. I’m happy to share my experience. Seriously — don’t do business with them.
BBB complaint coming next!
15 décembre 2025
Avis spontané
Réponse de Leely
Dear Kevin Chien,
We sincerely apologize for the extremely disappointing and frustrating experience you’ve had with your return request, including the delayed response to your email, the subsequent dispute over the 7-day return policy, and the lack of further follow-up after you escalated the issue. We deeply regret the trouble and negative feelings this has caused you, and we take your feedback and the intention to file a complaint with the BBB very seriously.
We will conduct a thorough and targeted investigation into each issue you raised: we will review the entire communication record of your return request to clarify the problems in our customer service response efficiency and follow-up process, and we will also recheck the implementation of our return policy and the communication of relevant rules to avoid such misunderstandings and service omissions from happening again to any customer.
To properly resolve your issues and make up for the bad experience you’ve had, please kindly send your order details, relevant email communication records and other related information to our official customer service email address customercare@leely.com. Our dedicated team will review your information as soon as possible, contact you promptly and provide a satisfactory solution for you.
Best Regards,
Leely Customer Care Team
So far their quick response to email…
So far their quick response to email questions and expedited ordering when I didn’t pay attention to the timeline. So grateful I should still get my dress on time for my event!
28 janvier 2026
Réponse de Leely
Dear Customer,
Thank you so much for your wonderful review and for your gratitude! We’re thrilled to hear that our prompt email responses and expedited ordering service helped ensure your dress will arrive on time for your special event, and we truly appreciate you sharing your positive experience with us. It’s our pleasure to go the extra mile for our customers, and we hope you love your dress and have an amazing time at your event!
Best Regards,
Leely Customer Care Team
Phoenix is really awesome
Phoenix is really awesome, helped me with my order, I really appreciate it! I gave 4 stars, because I’m still waiting for my dress to arrive, I’m not sure if it’s going to come on time, I hope it will come by Feb 4th because I’m leaving the country by Feb 5. Thank you.
21 janvier 2026
Réponse de Leely
Dear Rose,
Your kind words about our service just made our team do a happy dance! 💃🕺
We're thrilled and that you felt truly cared for. That's exactly why we love what we do! ❤️
Can't wait to help you shine again at your next big event! ✨
Sincerely,
Leely Customer Service Team
the answer is so fast and the process…
the answer is so fast and the process return too..thanks
20 janvier 2026
Réponse de Leely
Hi mvnegron3!
Your kind words about our service just made our team do a happy dance! 💃🕺
We're thrilled and that you felt truly cared for. That's exactly why we love what we do! ❤️
Sincerely,
Leely Customer Service Team
Never again
Never again. I never revived anything. This was a waste and I now have no dress for my engagement.
31 décembre 2025
Réponse de Leely
Dear niceworld:
We sincerely apologize for the disappointment and inconvenience caused by your order's failure to arrive, especially considering you were looking forward to wearing this dress at your engagement ceremony.
We understand the importance of this dress to your special occasion and deeply regret the oversight in the logistics process. Our team has immediately launched an investigation into the delivery status of your order to identify the problem and prevent other customers from experiencing similar issues.
We have sent you a detailed email with a complete tracking record, and your order is currently in progress. Please check your inbox for the information we provided and reply to our message. We sincerely hope to have the opportunity to regain your trust.
Sincerely,
Leely Customer Service Team
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