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3,7
14 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Their service kept crashing multiple times over the first week and they did respond at first albeit slowly. Then it crashed again and they did not respond at all. I then requested a refund within the first 7 days in accordance with their refund policy. They did not answer. This ia a fraudulent company. Stay clear of them.
Outstanding experience quality service with exceptional customer support that never disappoints!
Good service, reliable every time, and customer care that truly goes above and beyond.
Amazing service and the best customer support I’ve ever experienced super fast and always helpful!
My mates at the pub wouldn’t shut up about LemonRealm, tried it for the Champions League and yeah, solid stuff once you run it through a VPN.
Im a big fan of NFL games, my barber recommended LemonRealm I had to use a VPN to stop the throttling and buffering but it was worth it.
Big thanks to the staff for their professionalism, I’m very satisfied and highly recommend this service.
Great experience, the team was super helpful and I really appreciate their quality service.
Great value for money and the service has been nothing short of excellent.
I have been trying to set up a free trial with this company for days. They kept sending me emails asking how I was getting on but failed to read the 6 emails I sent them in reply!
Very frustrating!
Customer support replied on WhatsApp in under 2 minutes – amazing! Good service.
I tried LemonRealm and here is how it went: I first got my 24h trial, it went good. I got an email that it expired after the 24 hours. I was able to renew it and been using it for almost 11 Months now. Things are great so far, they also gave me a VPN-Playlist that I load if my Internet Provider blocks or throttles me and just kick in my free VPN and it works great. The service is always good and there which is a real important thing about IPTV services.
System went down Saturday in the middle of the fight . Still down with no communication.
Réponse : Lemonrealm - The Best-IP-TV-subscription in the US
Hector, I'm so sorry about that. As the owner, I was watching the game and got mad too. I truly apologize. -- There was communication in the Channels that we shared with you on day one in the trial Email. We also emailed all of our customers, but due to email daily limitations, we couldn't reach everyone on time. -- This is the IPTV industry, and it's fairly common for this to happen, typically once a year. I'm sorry again. The server got back online right after, and we compensated people for the inconvenience.
First, they sent me the trial details, which was cool. But when I checked their website I noticed all “legal” stuff (Privacy Policy, Terms of Service, Refund Policy, Customer Service) is just random text. No links, no actual pages, nothing. That is a huge red flag for any legit service, let alone something dealing with payments and private info.
When I asked about it on WhatsApp, the person replied in a way that was weirdly defensive.
Asking about legal transparency is standard and getting attitude back makes it look even more sketchy.
Later, someone else from their team emailed me with a generic “How’s the trial?” message, but never followed up when I explained what happened. No one ever addressed the missing legal info or why a basic pages doesn’t exist.
If you care about things like privacy, refunds, or even the basics of trusting who you’re paying, look elsewhere. Any real business should have this stuff sorted.
Réponse : Lemonrealm - The Best-IP-TV-subscription in the US
Hi Natan,
Thanks for giving LemonRealm a try and for sharing your feedback — we genuinely appreciate it.
We understand your concerns about legal documentation. While we operate in a unique niche that isn’t always traditional or fully “white market,” our main focus has always been on top-tier server quality and responsive technical support — the two things our users value most.
We’re a small team of real people, not a faceless corporation, and we try to help everyone as thoroughly as possible. Many of our users simply reach out directly when they have questions, and we’re always happy to provide clear answers and assistance.
That said, we hear you: having visible, formal policies matters too — and it’s something we’re working on updating and organizing publicly in the near future.
Thanks again ✌🏽
— LemonRealm Support
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