Liberty Moving Group Avis 3

Words can not describe how shocked we were when our precious belongings finally arrived at our new home. Everything was filithy, boxes were up side down, and all of the boxes were crushed. When we looked in the truck, our belongings looked like they were thrown in and were pilled to the ceiling. It became clear there was no regard for the the labels on the boxes ,although many of them were very clearly marked fragile. As your team unloaded the truck, we quickly realized items and boxes were missing. As we began to unpack, while your team was still here, we realized that many of our irreplaceable family heirlooms were broken. Many boxes had bugs in them, and our clothes, towels, and other personal belongings were totally covered with mold with a smell that will never come out.

Besides our belongings, we requested our things be delivered on September 2nd. When we called to confirm this, it took numerous phone calls and messages before we reached someone. To our dismay, we were told our things were not on a truck and you were not sure when they would be put on, but it would be at the end of that week. Well, that did not happen. They were finally on the truck the following week and we were told by Mike the driver would call us 24 to 48 hours prior to arrival. Well 24, then 48 hours passed so we called the driver, 96 hours later, only to be told the truck broke down and he had no idea when they would arrive and that he would call us back that day and provide us with an update. We never hear from him so we called him 3 days later and he let us know he would be at our home the next day.

I would not recommend Liberty Moving Group To anyone!!
The offered me $35.00 What a joke!!!!

After running around in circle without any resolution I was forced today to submit a review to BBB. The company and moving foreman are a joke. Came unprepared in a rental truck with no prerequisites like wardrobe boxes, wrapping blankets as included and agreed upon in the quote I got. Broke my TV,glass closet as they didn't even have a dolly to move storage bins/boxes from the truck. On top of that, held my stuff hostage till I give them expected overtime in cash when reached the move-in location, literally dumped my stuff in my new place and fled the scene.

BBB Complaint filed: 13817472

Advice- never use this company.

Liberty Moving Group did a fabulous job. They were professional and sensitive too the unique situation. They were there promptly and ready too work. I had labeled everything before hand on what too take and what was not. I just gave them directions and they followed them perfectly. They were even nice enough too run stuff that I was not taking too charity and the junk yard. The items were delivered timely and in its orginal condition. Thank you guys so much! You really were a big help in such a trying time. Plus you didnt charge a outrageous price like this other place was trying too spring on me. Considering that it was a massive delivery the price was very fair. Will be using in the future.