Lifecake Avis 

52
TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Hallo ich habe auch all die Bilder meiner Tochter verloren, irgendwann waren sie nicht mehr da. Kann man da was machen ? bitte, ich weiß es ist eine weile her aber die Bilder sind mir sehr wichtig. P... Voir plus

Noté 1 sur 5 étoiles

They have now renamed the platform to a replica platform albeit with a different name with the obvious ability to export your memories across which charges you for the storage. They do offer a free s... Voir plus

Noté 2 sur 5 étoiles

Ordered a photo album of lifecake photos for a Christmas present for family. Ordered on 24th November. Prints are sent untracked from the US. A month later no sign of album, got told to check with pos... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

It all started with a picture once or twice a week and has devolved into a deluge of pictures all at once. Today we are at 8 and counting. That is just TOO MUCH. My nephew says he has nothing to s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de logiciels

Informations provenant de diverses sources externes

See and share your child's amazing progress, with a fun and private photo and video timeline.


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

52 avis

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1 étoile

Aucun historique récent de demande d’avis

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Tous les avis

(52)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Deleted photos

I have just tried to log on, I’m not being recognised and all my photos which I deleted off my phone of my 3 children and stored on this app have GONE absolutely devastated!

13 juin 2019
Avis spontané
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Réponse de Lifecake

Hello Rachel, we are very sorry to hear this.

Can you please contact us on support@lifecake.com so that we can investigate this further?

Have a great day,
The Lifecake Team

Noté 3 sur 5 étoiles

Please put a Translate Option on Lifecake

My family have been using Lifecake for some time and seeing regular photos is brilliant but please put a Translate option on the comments!!
You have now made it really hard for me to understand what is happening as some of my family live in Sweden therefore the comments Swedish and l have no idea what my Grandchildren are doing as l can no longer copy and paste their comments into Google Translate... please sort this out ...

25 mai 2019
Avis spontané
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Réponse de Lifecake

Hello Sandy, thank you for getting in touch with us.

We are very sorry to hear this. We have passed this feedback onto our team for further evaluation. We believe you are already in contact with our customer support team and your suggestion has been recorded so that you can be notified of the updates.

Have a great day,
The Lifecake Team

Noté 3 sur 5 étoiles

Great App, but limited storage and expensive to upgrade

Great, simple to use and seamless app, but limited storage and very expensive to switch from free to paid account (£60 per year!).

23 avril 2019
Avis spontané
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Réponse de Lifecake

Hello Carlos, thank you for your feedback.

We are sorry to hear that you are not happy with our prices. If you have any feedback or questions, please contact us on support@lifecake.com and we would be happy to help you.

Have a great day,
The Lifecake Team

Noté 5 sur 5 étoiles

Fantastisk program og app

Fantastisk program og app - jeg elsker det! Feedt at der er mulighed for ubegrænset upload! Dette er fremtidens familiealbum! Kunne være rart hvis album-siden også var oversat til dansk.

3 avril 2019
Avis spontané
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Réponse de Lifecake

Hello ,

We are very happy to hear this - thank you for your feedback.

If you have any suggestions, please contact us on support@lifecake.com so that we can record this.

Have a great day,
The Lifecake Team

Noté 2 sur 5 étoiles

dont order from their print shop!

Ordered a photo album of lifecake photos for a Christmas present for family. Ordered on 24th November. Prints are sent untracked from the US. A month later no sign of album, got told to check with post office and neighbours. Had to go out and buy another Christmas present. Offered a refund but it’s no compensation for the absolute faff it caused and time I spent putting the album together. Don’t bother ordering from them until they send prints recorded postage or from UK at the very least

3 janvier 2019
Avis spontané
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Réponse de Lifecake

Hello Lilly,

Thank you for getting in touch with us, we are very sorry to hear this. Unfortunately once the product has been dispatched, we don't have any control over it as the delivery is out of our control. We are truly sorry for the inconvenience this has caused to you. We do have various printed products (HD Photo Book on the website and some other printed products on the Lifecake App) which are being printed and shipped from the EU countries, if you are interested. Hope you have received your refund.

Have a great day,
The Lifecake Team

Noté 5 sur 5 étoiles

Perfect for sharing memories

We have used Lifecake for over two years with no problem, it's great to keep all family and friends up to date with what's happening in our world. Just upgraded to VIP so we can keep sharing, love it.

22 décembre 2018
Avis spontané
Noté 1 sur 5 étoiles

Worst decision ever

I have made numerous requests to unsubscribe from email notifications and my inbox continues to be flooded. Extremely aggravating.

13 décembre 2018
Avis spontané
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Réponse de Lifecake

Hello Jeanice,

We are truly sorry to hear this. Can you please get in touch with our customer support team on support@lifecake.com so that we can help you on this?

Have a great day,
The Lifecake Team

Noté 1 sur 5 étoiles

Constantly being asked to add child's name. Why!!!

Every few days I am being asked to add child's name and date of birth although I have viewed pictures on numerous occasions.

18 octobre 2018
Avis spontané
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Réponse de Lifecake

Hello Ertha E, we are truly sorry to hear this. Can you please write us on support@lifecake.com so that we can help you with this issue? Have a great day, the Lifecake Team

Noté 2 sur 5 étoiles

My friend uses this app to share fotos…

My friend uses this app to share photos of her baby son. My experience with it is extremely poor. It worked oaky for a couple of weeks, but I find the fact that you can only log on from one dedicated device not user-friendly. After the initial period I could not log on any longer. Attempts to do so take me to a page where I should add a child, which I do not want, I simply want to view my friends photos. Several attempts of my friend to send me a renewed invitation led to no results. Extremely frustrating experience.

15 octobre 2018
Avis spontané
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Réponse de Lifecake

Hello Nina, we are truly sorry to hear this. You can use Lifecake on as many devices as you prefer however the only limitation for the magic link is that it should be opened from the device which it was requested from. Can you please write us on support@lifecake.com so that we can help you with this issue? Have a great day, the Lifecake Team

Noté 1 sur 5 étoiles

It all started with a picture once or…

It all started with a picture once or twice a week and has devolved into a deluge of pictures all at once. Today we are at 8 and counting. That is just TOO MUCH. My nephew says he has nothing to say about the number of shots sent or when they are sent. He had hoped it would be a couple of shots a week...indeed they often come in as "This Week's" shot and that is followed by another of the same designation and then another and on and on it goes. I love my nephew and enjoy seeing shots of his family but really wish this company were a bit more responsible.
zgibb

9 septembre 2018
Avis spontané
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Réponse de Lifecake

Hello Jack, we are sorry to hear this. If you are referring to email / push notifications, we can help you with adjusting the settings for them so that you won't be notified each time there is a new content on Lifecake. However if you are referring to the number of photos / videos, then we can't do anything on this as they all are coming from the family / friends connected to the child on Lifecake. If you have any issues, please write us on support@lifecake.com and we would be happy to help. Have a great day, the Lifecake Team

Noté 1 sur 5 étoiles

This website is just the WORST!!!

This website is just the WORST!!!! STUPID!! STUPID!! STUPID!! I was invited by my goddaughter so I could see pictures of her babies. Everytime I try to log in it tries to send me a new magic link. If I actually get through to the website I am then stuck on an Add a Child page, with NO WAY of navigating to another page or to logout. After receiving the invitation, I created my account and could see the pictures. Since then whenever I try to login I am either prompted to create a new account, or after logging in it goes directly to the 'Add a Child' page. Judging by the posts on Lifecake's website many are having the same problem. Lifecake is really stupid not to be paying attention and fixing the problem. We live in a world where our loved ones are continents apart -- this was a good idea to allow us to watch our loved ones children grow and change since we cannot be there in person, but this website is a very poor way to accomplish this goal.

24 mars 2018
Avis spontané
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Réponse de Lifecake

Hello CeeCee, we are so sorry to hear this and also for the delayed response. You can use Lifecake on as many devices as you prefer however the only limitation for the magic link is that it should be opened from the device which it was requested from. Can you please write us on support@lifecake.com so that we can help you with this issue? Have a great day, the Lifecake Team

Noté 1 sur 5 étoiles

the poster I ordered and paid never arrived

i ordered a poster on the third of december. It's Christmas now and I still did not get the poster although I paid for it.

25 décembre 2017
Avis spontané
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Réponse de Lifecake

Dear Hansje,

We apologise for this. Unfortunately we experienced issues with our fulfilment which effected your order. We've refunded the order for you.

Best,

Sam @Lifecake

Noté 5 sur 5 étoiles

Great App for new parents/ grandparents

I have been using this app since the birth of my son. This is an easy to use app which is also easy on the eyes. You have the ability to add children as your family grows and allows loved ones near and far to enjoy the moments they aren't there for. Lifecake also offers the option to buy products which you can have your pictures printed on. This is an easy process which I would recommend. I love this app and am looking forward to have a nostalgia moment looking back in my children's life.

24 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

Amazing app and great prints

Have loved the app since my boy was born, my wife and I use it all the time.

Recently used the app to order some magnets and they're brilliant. We've given a few to the grandparents but the rest are on our fridge! We ordered them over the Christmas period and the customer service was excellent too.

24 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

big fan

Have been using Lifecake for about four years now since my son was born. It's been so good for sharing photos of him with far flung family and friends that I've persuaded lots of them to use it for their children too! It's simple and very well designed so there are rarely problems but I like that you always get a personal response if you contact them with a question or suggestion (at least, I always have!)
I have been a bit suspicious of the print offering until this Christmas when I was let down by the poor quality prints of another online photo print service. I ordered some square prints from Lifecake and they arrived within 2 days, really excellent quality and I was proud to send them to relatives with thank you cards. They aren't cheap however but very good quality (I used a 3 for 2 deal to reduce the cost so it was more reasonable).

23 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

Great app

Easy to use and a great tool to share pictures of my baby with chosen family and friends. Privacy is important to us! Pictures can be printed easily and into cool things like magnets. An app I use every single day!

23 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

Poster

Really impressed with Lifecake and recently ordered my first poster. Arrived promptly. Fantastic quality and will def. be ordering more products.

19 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

Photo albums

I have ordered many photo albums from lifecake and the quality is fantastic. I have provided these albums as presents for my daughters grandparents and they were all over the moon with them and I think it was probably the best Christmas present they got.

Thanks for enabling me to keep my daughters memory for ages to come and making it so easy and uncomplicated.

Cheers

19 janvier 2017
Avis spontané

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