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À propos de l'entreprise
Écrit par l'entreprise
Liledu is a subscription service offering curated play kits for children aged 0-2 years. Each play kit includes high-quality, expert-selected toys designed to support developmental milestones and promote learning through play, following the Montessori method. The service operates on a Play & Swap model, ensuring sustainability by allowing families to exchange kits monthly, reducing waste and promoting eco-friendly practices.
Coordonnées de contact
Onega House, 112 Main Road Sidcup, Kent, DA14 6NE, London, Royaume-Uni
- +44 1753 944000
- community@liledu.com
- liledu.com
3,9
Bien
13 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Jude loves the new toys
9 novembre 2025
Réponse : Liledu
Hi Allason,
That is lovely to hear! We’re delighted that Jude is enjoying the new selection—knowing the little ones are happy with their box is exactly why we do this.
Many thanks for the 5 stars and happy playing!
Best, The Liledu Team
LOVE the toys from Lilted
I really like the customer service and toys which my son loves. they are really well thought through and engage him. I love that they are all wooden and not plastic!
28 octobre 2025
Réponse : Liledu
Hi Rachael,
This review just made our day! Thank you so much for the 5 stars and for taking the time to share your experience. We're so, so happy to hear how much your son is loving his toys.
We're especially thrilled you called out the "well thought through" and "engage him" part. That's our whole goal! Finding amazing, sustainable toys that kids actually love to play with is at the heart of everything we do.
We'll be sure to pass your kind words on to our customer service team, too. They'll be chuffed to hear they took good care of you.
Thanks for being part of the Liledu family and our mission to play sustainably. We're wishing your son (and you!) many more hours of happy, engaged play until your next box!
All the best, The Liledu Team
Not a great experience
I didn’t find the toys age appropriate but that might be just my personal case. However, the process is not great - I kept being chased to return the play kits even though it has been delivered with an incredible delay and I’d had confirmation that I could keep it for longer given the delayed delivery. To add to it (and I appreciate it’s in the T&C’s but seriously..) when I tried to cancel I got charged £50 for purchasing the initial 12 month discounted plan and cancelling early and I’m still not sure how that was calculated but was so tired of it that I chose to pay just to get rid of this subscription.
26 août 2025
Avis spontané
Réponse : Liledu
Hi Rebecca,
Thank you for taking the time to share your feedback, and we're truly sorry that your experience with Liledu didn't meet expectations.
We take the age-appropriateness of our play kits very seriously and understand how important it is that every child receives toys perfectly suited to their developmental stage. We also apologise - there was a technical issue that resulted in your return date not being set correctly, and we've taken steps to mitigate any such issues going forward.
We'd love the opportunity to make this right and discuss your experience further. Could you please reach out to us directly at community@liledu.com? We'll review your situation immediately and work to resolve any issues.
Your feedback is invaluable in helping us improve our service for all families.
Best regards,
The Liledu Team
Great idea and great service
Good quality toys with very reliable delivery and straightforward returns process. Very understanding and responsive customer service.
26 juin 2025
Réponse : Liledu
Hi Tom! ⭐
Thank you so much for this brilliant review! We're thrilled that you're happy with the toy quality, delivery service, and returns process.
It's wonderful to hear that our customer service team has been understanding and responsive - we really do try to make the whole experience as smooth as possible for our families.
Thanks for being part of the Liledu community and for taking the time to share your experience! 🧸
Best regards,
The Liledu Team
Réponse : Liledu
Hi Ntombile! ⭐
What a lovely review - thank you so much! We're absolutely delighted that Liledu has made your life easier and that you're loving the colourful toys.
There's nothing better than hearing how our play kits are bringing joy to families. Thanks for being part of the Liledu family! 🌈🧸
Warmly,
The Liledu Team
Tomorrow will be a week since I’ve…
Tomorrow will be a week since I’ve placed an order. I haven’t received any information when it will be delivered. Customer support is not replying. What is the point of toys for particular child’s age if delivery takes so long he will grow out of them by the time I get them!
25 juin 2025
Avis spontané
Réponse : Liledu
Hi Diana,
We're truly sorry about the delivery delay and completely understand your frustration - especially when you're looking for ways to engage your little one.
We shipped your order within 24 hours of your purchase, and while
Amazon usually delivers within 1-2 business days, they've encountered some issues with your delivery this time. We've reached out to Amazon directly, and they've assured us your play kit should arrive today.
To make this right, we've already extended your subscription by a free week due to the delay. We've also reached out to you directly to follow up.
Please let us know if the package doesn't arrive or if there's anything else we can help with. We're here to support you! 🧸
Best regards,
The Liledu Team
Really good quality toys.
I’ve been impressed by the range and quality of toys in the monthly sets. Always age appropriate.
28 mai 2025
Réponse : Liledu
Hi Alison! ⭐
What a brilliant review - thank you so much! We're absolutely chuffed that you're impressed with the toy quality and how well they match your little one's age and stage.
Our toy curation team puts so much care into selecting each piece, so hearing that it shows in your monthly sets truly makes our day. There's nothing quite like seeing a child completely absorbed in play with just the right toy at just the right moment!
Thanks for being part of the Liledu family and for taking the time to share your experience. Here's to many more months of quality play and precious memories! 🧸
Warmly,
The Liledu Team
I did live the drum kit didn’t like the…
I did like the drum kit didn’t like the 3 plastic toys sent.
24 avril 2025
Réponse : Liledu
Hello Fabrizia,
Thank you for taking the time to share your honest thoughts! We're thrilled to hear the drum kit was a hit (ba-dum-tss! 🥁), but equally disappointed that the plastic toys didn't quite strike the right chord with you.
We're particularly curious about what didn't work with those plastic toys, as we pride ourselves on curating high-quality, developmentally appropriate playthings. Your specific feedback would be incredibly valuable in helping us refine our Play Kits for future families.
If you'd be willing to share more details, please drop us a line at community@liledu.com. Our toy experts would love to learn more about your little one's preferences to ensure your next kit is absolutely spot-on!
Remember, you can always swap items you're not keen on, or if you'd prefer to keep the drum kit for another month of musical adventures, that option is available with just a click in your account.
Thanks again for being part of the Liledu family and helping us improve!
Warm wishes,
The Liledu Team
Thoughtfully Chosen Toys for Every Stage – Love It!
Liledu Europe truly stands out when it comes to selecting high-quality, age-appropriate toys for babies. Every item I’ve received feels carefully chosen with the child’s development in mind — safe, engaging, and perfect for each stage of growth. It gives me so much confidence knowing that I’m giving my baby toys that aren’t just fun, but also support their learning and development. The packaging, delivery, and customer service were all excellent too. I highly recommend them to any parent looking for meaningful and well-curated toys!
28 mars 2025
Réponse : Liledu
Thank you for your lovely review! 🧸
We're absolutely chuffed that you're loving our thoughtfully curated Play Kits. It's precisely what we aim for – toys that aren't just fun but support your little one's development journey at every stage.
Your confidence in our service means the world to us. After all, we started Liledu because we believe in helping parents create meaningful play experiences without the clutter (or the guesswork about what's developmentally appropriate!).
The whole team will be over the moon to hear your feedback on our packaging, delivery, and customer service too – it's the little things that matter, isn't it?
If there's anything else we can do to enhance your Liledu journey, we're all ears. Until then, happy playing and memory-making with your little one!
Warmly,
The Liledu Team
Overall Good, wish returns were a bit different
We’ve done 3 months so far. Two out of the three were great. The toys sent were developmentally appropriate and interesting. One of the kits had the most random things and they did not seem fit for the age or size of our girl.
The only complaint I would have is that I wish they give a little more time for returns. They give like 1 day to return the items after you receive the new box, which is a bit hectic with a small child. A slightly bigger window would be nice.
21 janvier 2025
Réponse : Liledu
Thank you so much for your thoughtful review! We’re thrilled to hear your little one enjoyed two of the kits and truly appreciate your feedback. We’re sorry one kit didn’t feel like the right fit. Please don’t hesitate to contact us at community@liledu.com, and we’d be happy to help or offer solutions!
We’re also listening closely to feedback about the return window and are actively working on extending it to make things easier for parents. Your feedback helps us improve daily, and we’re incredibly grateful for it.
Thank you for letting us be part of your little one’s journey - we’ll keep working to make every play kit special!
Your Liledu Team
You need this in your life!
I’ve just received my first box today and I’m really impressed! Delivery was sooner than I expected and the variety of toys is amazing! My little one was so interested straight away! I love that the toys are wooden and each toy is different from another. Also love the price tag!! Was debating between another competitor and I just couldn’t justify the price for bi-monthly boxes, where as LILEDU’s being so affordable and its monthly is what sold me. But the toys are such better quality and quantity than I expected!! Keep up the good work LILEDU 😊
17 janvier 2025
Avis spontané
Réponse : Liledu
Wow, thank you so much for your lovely review!
It honestly made our day to hear how much you and your little one are loving the first play kit 😊
We’re overjoyed that the toys were such a hit, and it’s so great to know you’re enjoying the variety and quality - that’s exactly what we aim for with every play kit.
Your kind words mean the world to us and keep us motivated to do our best. We’re already excited to send more fun surprises your way next month!
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